Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery time , very happy with purchase and As for Firebox sending a lovely surprise in the box was great ,really made my day. Can't fault the service I received and would not hesitate to use recommend Firebox.”

Helpful Report

Posted 8 years ago

“My daughter was the envy of her Facebook friends, who were enchanted by the mere thought of Unicorn Tears gin. The geisha bento box was also suitably on trend! Thank you too, Firebox, for the very prompt delivery which saved me from being branded a 'bad mother' yet again for leaving my order to the last minute!”

Helpful Report

Posted 8 years ago

“Their service both before and after (the latter is the most impressive) they take your hard earned cash is always ABSOLUTELY FANTASTIC! Oh and if there was an Excellent option above i'd have ticked it.”

Helpful Report

Posted 8 years ago

“In the years I've been dealing with firebox I've never had a single issue they are a very professional company run by folks who obviously enjoy what they do”

Helpful Report

Posted 8 years ago

“Not only are Firebox an incredible source of amazing gift ideas, but they have possible the greatest customer service I have ever encountered. They are so funny, sassy, generous and fun.”

Helpful Report

Posted 8 years ago

“Brilliant website, easy to access, can find anything you need (and more!) highly recommend to everyone. Great personal touch to emails they send!”

Helpful Report

Posted 8 years ago

“Love the website, very quirky, fun and always a great experience.”

Helpful Report

Posted 8 years ago

“Excellent experience. Very efficient service and the products very much lived up to our expectations.”

Helpful Report

Posted 8 years ago

“Crispin loved the Gift !”

Helpful Report

Posted 8 years ago

“Great gear, fast delivery, well packaged, what more could you want”

Helpful Report

Posted 8 years ago

“Always excellent, fast service and well-packaged. Will always use as a go-to for something geeky.”

Helpful Report

Posted 8 years ago

“This was my first purchase with Firebox and I have to say their emails are hilarious! Loved the candle. I will definitely be purchasing more stuff from them!”

Helpful Report

Posted 8 years ago

“Super quick service! Always love ordering from them! Never had a bad order”

Helpful Report

Posted 8 years ago

“Fantastic. On time. Great stuff for all kinds of tastes.”

Helpful Report

Posted 8 years ago

“Firebox worked very well and it delivary was fast. I liked the humoristic deliverystatus they used!”

Helpful Report

Posted 8 years ago

“Five word review: Absolutely brilliant”

Helpful Report

Posted 8 years ago

“Brilliant communication, well packaged and quick delivery”

Helpful Report

Posted 8 years ago

“Excellent service! Delivery is quick, packaging is lovely, amusing emails as always. Superb.”

Helpful Report

Posted 8 years ago

“Always a pleasant experience buying from fire box, and such unique/crazy things to choose from while shopping!”

Helpful Report

Posted 8 years ago

“Excellent. The tiles were out of stock when I ordered but actually arrived very quickly and in plenty of time for my husbands birthday!”

Helpful Report

Posted 8 years ago

Firebox is rated 4.4 based on 4,705 reviews