Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was fab especially Annabelle. She helped me out so much when my order was delayed. So helpful and sorted my problem straight away. No messing no fuss. Asked what my problem was and sorted straight away.”

Helpful Report

Posted 3 years ago

Hey friend, Thank you for reviewing Firebox. We're delighted that you came to us so we could help out with this. Glad Annabelle sorted it! Cheers, The team @ Firebox

Posted 3 years ago

“Had a terrible delivery thanks to Yodel who appear to used my wonderful Firebox purchases as a football! I tweeted Firebox and got a very helpful message back from Annabelle who couldn't have been more sympathetic or helpful!! She is replacing the order immediately and taking the matter up with Yodel! Thank you!!”

Helpful Report

Posted 3 years ago

Merry Christmas, Lucy! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query, though we are sorry the first delivery was such a kerfuffle! Merry Christmas, Firebox

Posted 3 years ago

“Ordered two of the Snow Globes, unfortunately when they arrived they were faulty, sent a WhatsApp message to customer services and got a reply instantly. I dealt with Childs who was absolutely amazing, no hassle or fuss he sent me two replacement bottles out immediately. 5star customer service.”

Helpful Report

Posted 3 years ago

Hey George, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“Must package arrived very battered and the breakables inside we’re not well packaged which was disappointing, however the customer service to rectify the situation was great and sorted quickly hence the 5 star review. Thanks so much Childe 👍🏻🤩”

Helpful Report

Posted 3 years ago

Hello Emma, Thanks for taking time out of your day to review Firebox. You're a gem!✨ We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“The products are one thing, but great customer service keeps customers and I cannot fault how the team dealt with an issue that I raised. Polite, friendly, nothing too much to ask. And real humans too which is nice in this day and are. Thanks fire folk!”

Helpful Report

Posted 3 years ago

Merry Christmas, Andy! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 3 years ago

“I have been dealing with Andrew via email about my delivery. All his responses were informative and friendly. It was a pleasure dealing with him”

Helpful Report

Posted 3 years ago

Hey you. Thanks for being a gem and reviewing Firebox. We're delighted this has been the experience we both hoped for! Merry Christmas, Firebox 🎄

Posted 3 years ago

“As many people have already said before me, the customer service team is amazing :) Childe quickly responded to my query and resolved the matter in a friendly but still professional way. Very refreshing after dealing with a lot of slow, unhelpful customer service teams over this last month. You can’t fault Firefox, great prices, selection of items - some of which you can’t find else where, fast shipping and a friendly customer service team. - Very happy regular customer.”

Helpful Report

Posted 3 years ago

Merry Christmas, friend! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 3 years ago

“Although I had an issue with my order arriving damaged (thankyou delivery company), Andrew and their customer service team went above and beyond to rectify the issue! Really happy with the end result, and I hope the recipients will love their gifts!”

Helpful Report

Posted 3 years ago

Hi friend. Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“Brilliant service. I had a lost parcel which was replaced and with a smile. No hassle service. Childe was super kind and helpful. Thank you Childe and Firebox team. 😁”

Helpful Report

Posted 3 years ago

Hey Aneeq, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“I wrote a review regarding my delivery experience and how Vitt had helped me, I also had a lot of lovely customer care with Annabelle. Basically firebox have some real gems in their customer service team. Please look after them both firebox!”

Helpful Report

Posted 3 years ago

Hey Georgie, Thanks for taking time out of your day to review Firebox. You're the best! ✨ We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“My order was returned to Firebox by Royal Mail (they couldn't deliver it for some unexplained reason). I got in touch with Customer Services and had an email conversation with a very helpful guy called Andrew. He rearranged the delivery through Yodel, which was brilliant as I could track the item. Received my item, and i'm very very impressed with the service I received.”

Helpful Report

Posted 3 years ago

Merry Christmas, Helen! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Thanks, Firebox

Posted 3 years ago

“Had a dilemma with the delivery of my package. Was left in the rain and soaked completely through. Childe was absolutely amazing on Twitter and came to my aid. Incredible customer service!”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for taking time out of your day to review Firebox. We're glad you came to us so we could make it up to you. We are so excited for you to receive your goodies! Cheers, The Firebox Team

Posted 3 years ago

“I struggled with poor french delivery company for days and FireBox solved it in few minutes by immediately sending me a new order in express delivery shipping free. Now waiting for the delivery. Really great customer support. Thanks to them Thanks to Childe who took care of my request.”

Helpful Report

Posted 3 years ago

“Andrew was really good and kind to me on the email. Very helpful and quick at replying!! Very good service very happy Thank you x”

Helpful Report

Posted 3 years ago

Merry Christmas, Paola! 🎄 Thanks for reviewing Firebox, and sharing your latest experience with our advisor. Glad we could help you with your query. Merry Christmas, Firebox

Posted 3 years ago

“My order came broken and unfortunately there wasn't another in stock. However, Andrew from the customer support team swiftly issued me with a full refund.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox, though sorry to hear your goodies got damaged in transit. Be sure to keep your eyes peeled for the re-stock! Cheers, Firebox

Posted 3 years ago

“I think I screwed up my order and firebox was amazing really good customer service and really helped me out Thank you firebox you rule”

Helpful Report

Posted 3 years ago

Hiya Dave, Thanks for reviewing Firebox and sharing feedback on your latest order. We are happy to help. Merry Christmas, The Fireboxers

Posted 3 years ago

“I have been a fan of firebox for quite a while, been buying from them for years. This year, what started out as an almost complaint, turned into one of the best experiences I’ve had with any online retailer. I had ordered a few items for secret Santa and after a 3 week wait, I had not received anything to imply it was coming anytime soon. I got into contact via WhatsApp and had a really quick response, to which that alone I was quite happy with, I was told there was a glitch and it would be on its way shortly. In this time I had ordered another main item for a Christmas present. After this arrived before the secret Santa gifts, I got back into contact and the next day was given a tracking number, an apology and my delivery fee refunded as I had waited so long. I got the package that day and I was soooo beyond pleased with this, customer service was 5* and couldn’t have been anymore helpful or efficient and has restored my faith in online retailer customer service! I would just like to thank Vitt for all their help on this! Couldn't recommend enough.”

Helpful Report

Posted 3 years ago

Hey Georgie! Thanks for taking time out of your day to review Firebox. We're glad it's been the joyous experience we both hoped for! Though we are sorry for the kerfuffle you went through at first. We wish you a lovely Christmas, The team at Firebox

Posted 3 years ago

“Had a request about a missing item. Childe was happy to help, very responsive and was a great help in getting me the product before christmas!”

Helpful Report

Posted 3 years ago

Thanks, Joe! We appreciate the time you've taken out of your day to review Firebox, and share your feedback on your latest experience. We're glad we were able to help you get to the bottom of this mystery! 🕵️‍♀️ We wish you a merry Christmas, The Firebox Team

Posted 3 years ago

“Fantastic and speedy customer service- thank you Childe for your help!! Look forward to receiving my Mushion!”

Helpful Report

Posted 3 years ago

Merry Christmas, friend! Glad we could help you with your query. We look forward to you receiving your Mushion. Cheers, Firebox

Posted 3 years ago

“I ordered two items and they were shipped separately. During the times, the 2nd item was taking longer that expected. I messaged Firebox on Facebook and they contacted the supplier and emailed me after. Annabelle chased that up even further for me, with upgrade to next-day delivery (due to the delay) and tracking details. All these via a long email exchange for a few days. She always very polite and helpful! Thank you Annabelle and Firebox for that. Oooh, and of course all the items I have got (not only this time, but in previous occasions too) are awesome!”

Helpful Report

Posted 3 years ago

Merry Christmas, stranger! Thanks for reviewing Firebox. We're really thankful you've shared your latest experience, and delighted it's been as wonderful as we both hoped! We are so excited for your friend to receive their gift. Cheers, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews