Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, but the delivery time was very disappointing. :(”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us, we appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the courier was behind schedule and you were refunded for the postage, given that you did not receive the delivery service you paid for. Very sorry for the inconvenience this may have caused,. Regards, Firebox

Posted 4 years ago

“Ordered Little Bao Dumpling lamp for bump's new room. Love the light its perfect and gives off more light than expected. So cute!”

Helpful Report

Posted 4 years ago

Hi You! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We always want to provide you with #giftgasm experience so your feedback is very valuable to us. We are overjoyed that you received all that you were looking for. Hope to see you again soon. 😊

Posted 4 years ago

“Bought Pierre for a friend and she absolutely loved it! Fast shipping and great product!”

Helpful Report

Posted 4 years ago

Hi there, We are beyond happy that your friend loved Pierre and your experience with us delivered the #giftgasm experience we always want to provide. Your Firebox experience and feedback about it, is very valuable to us. Thank you for taking time out of your day to give us feedback. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I love the brand and consistently mention it to friends. I was therefore disappointed when I recently ordered a mug for next day delivery (with hours to spare to ensure next day delivery) and it didn’t turn up in time.”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see it was placed Feb 11th at 16:23. Unfortunately our next-day cut off is 3PM, meaning that your order could have never arrived the following day. As advertised on the checkout, the parcel was dispatched Feb 12th with delivery Feb 13th. The geo-tracking supports this. Should you wish to discuss this, feel free to contact us on info@firebox.com. We'd be delighted to help in any way we can. Regards, Firebox

Posted 4 years ago

“it is a great annual calendar, delivered quickly in Belgium. the calendar is in my stable and everyone especially women enjoy it🤓 Foto van de kalender volgt. Nog😜”

Helpful Report

Posted 4 years ago

Hi Tanita, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Hope to see you again soon ☺

Posted 4 years ago

“Item was very good, however , arrived home to find the parcel left by my front door by Yodel. Therefore will not use again”

Helpful Report

Posted 4 years ago

Hey there Haydn, Thank you so much for being awesome and taking time out of your day to review us, we really appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see n the geo-tracking that the driver left the parcel in the front porch due to no one being home at the time of delivery (Feb 20th 10:49). This is often common-practice with various couriers who will try to leave the parcel in a safe place so it can be received by the recipient when intended. We completely sympathise if you felt this was not safe and therefore refunded your postage. The funds should be reflected in your Paypal account within 24 hours. If there is anything further we can do for you, please do not hesitate to get back in touch with us. Regards, Firebox

Posted 4 years ago

“This fits perfectly with our style and it provides enough light to not be jarring, but ample for our room.”

Helpful Report

Posted 4 years ago

Hi Danielle, Thank you so much for being epic! We are super glad that you like your Firebox item and for taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience is very important to us and we are glad you received the #giftgasm experience. Looking forward to seeing you back very soon, for more 😊

Posted 4 years ago

“Have been with you from the start and have very happy with all your groovy merchandise. Thank you very much.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience and feedback is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Hope to see you back soon for more groovy stuff 😎.

Posted 4 years ago

“Excellent service. Bottles were perfectly packaged against any damage. Fast dispatch and delivery. I am very impressed. I recommend firebox to everyone:)”

Helpful Report

Posted 4 years ago

Hey there Michelle! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Not a pleasant experience as the image is very dimmed almost not usable. Besides, the gift wrapper is too simple for a gift. Though, I like the fact that the delivery was fast.”

Helpful Report

Posted 4 years ago

“Always prompt delivery and good quality products I'd struggle to find elsewhere, love the website and always go there first for gifts”

Helpful Report

Posted 4 years ago

Hey Lauren! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered a couple of fragile items from Firebox and they shipped them very fast and securely packaged. Unfortunately one had a chip that must have been sustained during manufacturing because the box and packaging was fine so returned it for free using the included returns slip and the team at Firebox replaced it for me in a few days with no fuss at all. I am very pleased with their friendly and professional service. I love the quirkiness of their items and the very funny artwork on their branded packaging ! :)”

Helpful Report

Posted 4 years ago

Hey Christopher! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Hi guys, I am a big fan of your brand - love the products on offer and love your overall tone. The two gifts I recently purchased were also perfect once received. The reason I have marked you down is that I paid for next day delivery, but the gifts arrived two days later. At the time I spoke with your Twitter customer service team and they were very helpful! Overall - I would still use the site, but might go for longer delivery times!”

Helpful Report

Posted 4 years ago

Hey Doug, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry that your parcel was delayed. This is a very rare occurrence and we are very sorry for the mishap. However, we are glad we could help and make it up to you. We look forward to seeing you back to browsing our virtual shelves for more awesome goodies! Kindest regards, Firebox

Posted 4 years ago

“Quick delivery, fast shipping, great marketing.”

Helpful Report

Posted 4 years ago

Hey there friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“service good but a little disappointed with the selection of goods in my box :(”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately there is a certain risk element when purchasing mystery boxes as the contents are unknown. We hope to make it up to you next time!

Posted 4 years ago

“Quickly dispatched and as described when arrived. Website has really cool, quirky stuff”

Helpful Report

Posted 4 years ago

“Was surprised at how quickly my parcel arrived! Would definitely recommend.”

Helpful Report

Posted 4 years ago

Hi Chantal, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hey there John, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fabulous service, quick delivery, extremely satisfied”

Helpful Report

Posted 4 years ago

Well hey there Liliana! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fantastic service”

Helpful Report

Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews