Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After an issue where my parcel went missing, the amazing Lulu stepped in and sorted it out quicker than I could blink. The quality of care for their customers are way above and beyond every other business out there. A lot of people need to look at this perfect example of how to do business right”

Helpful Report

Posted 4 years ago

Hey John, thank you so much for taking the time to review Firebox. We're happy that you reached out to us about your missing order, so we could have the chance to make it up to you! So glad our customer service advisor, Lulu, delighted you with our service! Take care, Firebox

Posted 4 years ago

“The BEST customer service. I had ordered a few things from the site, but never received anything so I messaged them and they replied right away and fixed my problem and sent me another package with the items I ordered. Would buy from them again. :)”

Helpful Report

Posted 4 years ago

Alex! Thank you for reviewing Firebox, we really appreciate it. Although we are sorry your goodies went missing, we are glad you reached out to our fantastic customer service team so we could make it up to you. We look forward to seeing you back on Firebox.com very soon! Cheers, Firebox

Posted 4 years ago

“Got the personalised face mask- looks great, gets laughs, but although it is medium (one size available and my head is hardly big), it barely fits, so pulls my ears forward and I can't wear it for more than a few minutes without it becoming uncomfortable or flying off one ear or the other”

Helpful Report

Posted 4 years ago

Hey there Rich, Thank you for taking the time to review Firebox, though sorry to hear your face mask doesn't quite fit properly! We have e-mailed you directly to find out more about the issues you've encountered with this product and see how we can fix this for you. We look forward to speaking soon! Cheers Firebox

Posted 4 years ago

“I can’t say enough how good their customer service is and how they stayed on top of what I had ordered. It didn’t come and It didn’t come, So I contacted them and told them I hadn’t received it yet. Well right away they asked me if I wanted a refund and I said well OK that would be great. And then believe it or not a couple days after they gave me a refund I got the item in the mail. All along they have been so kind and professional. So I wrote them back and told them could they please charge me for it again and take the refund back. Well I was told they couldn’t take the refund back and that I should just keep it and enjoy it. And I will say that it is the most adorable item ever and it really works.It was a miniature record player that came with records and the actually work. I had bought it for my son as a birthday present and now I’ll just save it and give it to him as a present. It is adorable. Thank you so much for your great professional Customer service and the quality of your item. I most certainly will order from them again.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to review Firebox, Gloria! We're delighted to hear about the wonderful experience you had. We are ever so sorry for the delay experienced in delivery, though glad you reached out to us for help and allowed our fantastic customer service team to make it up to you! Cheers, Firebox

Posted 4 years ago

“I ordered a personalised Lego keyring. I did not expect anything spectacular but for the price I thought there would be more effort put in to it. Asked for a farmer look and a fisherman turned up.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for taking the time to review us. We appreciate any and all feedback! We are so sorry that your Brick Yourself order wasn't as awesome as we both hoped for. Our Brick Yourself team do try to get the closest available match to your description, hence we request a few options to work with when placing the order. Feel free to contact our customer services team via info@firebox.com if you think there is anything we can do to make this up to you. We'd love to help in any way we can! Take care, Firebox

Posted 4 years ago

“Ordered the Tayto Potato, overseas delivery, very quick got it in like 4 days.”

Helpful Report

Posted 4 years ago

Hey you! Delighted your Tayto the Couch Potato Light arrived fresh and ready to light up your nights! 🥔 Thank you so much for taking the time to review Firebox and share with us a pic of Tayto! Cheers Firebox

Posted 4 years ago

“This is my first time using Firebox and while the products are very creative I was disappointed with the gadget mystry box I received. I appreciate the mystry factor of the gift but one product had corroded batteries and the products included didn't seem worth the price. Despite this I will be using it again but not for the mystry boxes due to this experience.”

Helpful Report

Posted 4 years ago

Hey there! Thank you so much for taking the time to review Firebox, though sorry that the Gadget Mystery Box wasn’t the experience both of us would have wished for! We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! We have contacted you directly about replacing any faulty/defective items. We wouldn't dream of charging you for something that doesn't work. We look forward to your response and resolving this ASAP. Speak soon, Firebox

Posted 4 years ago

“Firebox made me laugh but I ordered a whacky waving inflatable tube man and it took a month to come, and it kinda broke already.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review Firebox, Patrick! We looked into your order and can see that the chosen delivery method was international untracked with delivery estimated for July 24th - July 30th. So it sounds like it has arrived within the estimates at the checkout seeing that today is July 28th! We're so sorry to hear you Wacky Waving Inflatable Tube Guy isn't waving as it should! 😱 We've contacted you directly to arrange a replacement or a refund, whichever works for you. We look forward to hearing from you soon! The Fireboxers

Posted 4 years ago

“What AMAZING customer service. I often feel a little irritated with online shopping because it feels like because the personal, face-to-face element that comes with retail shopping is removed and that can be reflected in customer service interactions. I ordered a crying unicorn candle for a friend's birthday and due to the situation with Covid the mailing was seriously delayed. Worried that the item might not have shipped at all I reached out to Firebox and they responded within a few days, their service was extremely personable and I DID end up receiving my item, which, by the way, is awesome. Definitely a great gift for my friend! I love this company, and will definitely be keeping it bookmarked for presents in the future. Thanks Firebox!”

Helpful Report

Posted 4 years ago

Hey Jacquelyne! 👋 Thanks for reviewing Firebox!! We really appreciate you taking the time to let us know your thoughts! We're sorry for the delays experienced, but we are glad you reached out to us about it. We completely understand how disappointing it can be when your awesome surprise doesn't arrive when expected. We thank the courier lords for working their magic and getting your unicorn home! 🦄✨ Happiest (belated) bornday to your friend, hope they enjoy the magical-and-somewhat-sad light of our teary mystical friend 🎉 'Till next time, Firebox

Posted 4 years ago

“Nose wire was stichted into the wrong place on mine , so the mask pretty much can't be used properly.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Katie! We appreciate the time you have take to provide us feedback on our Pearl Boba Tea Reusable Face Mask. It sounds like the item is defective, which is no good. We've e-mailed you directly offering a replacement or a full refund. We look forward to hearing from you and sorting this out for you so you can keep safe when outside. Speak soon, The Firebox Team

Posted 4 years ago

“Having waited for ages for Sloan the Sloth to come back into stock, I finally received mine a couple of weeks ago. There's no doubt he is insanely cute and very loveable BUT when I originally looked at these creatures, and ordered mine I am sure it also heated up. But alas, my sloth lacks a warm heart (or warm anything, to be honest). To add to my disappointment it appears I have received a distant relative of Sloan rather than the real McCoy as his arms are much shorter than I expected and won't even cuddle round my neck/shoulders (and I do not have a particularly fat neck), his little paws also do not hold together so I have to hold onto him so he doesn't fall off me! The 'massager' experience is more of a high powered vibrating thing. No gentle or in between mode, just full on pneumatic drill. Not pleasant. I have fibromyalgia and have a lot of pain in my neck and shoulders but sadly after my treatment with said Sloan the Sloth, the pain was worse :( I have shopped from Firebox for many years and always been delighted with Firebox and its service and products. However, MY Sloan the Sloth is but a poor impersonator of what it was supposed to be, a sloth in sheep's clothing, a furry fraud xx”

Helpful Report

Posted 4 years ago

Hey Lorraine, Thank you so much for reviewing Firebox! We appreciate any and all feedback. We are so sorry that Sloan did not give you the soothing and snuggly back massage experience we both hoped for 😔 We really want to make this up to you and have contacted you directly to discuss a replacement or refund. We look forward to hearing what works best for you. Speak soon, Firebox

Posted 4 years ago

“First time ordering from Firebox. I Was worried about the the international shipping, but it came in 3 days! Only complaint I have is the Bao/dumpling light I bought is a little bit caved in at the top probably from rough shipping.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Emma! We're delighted that we surprised you with our speed! ⚡️Our super cute XL Bao Dumpling Lights deserve to be delivered fresh 😄 We're so sorry to hear it had a bit of a rough journey though! If you'd like to return it for a replacement, please do contact our customer service team through info@firebox.com and they would be more than happy to help! Take care, Firebox

Posted 4 years ago

“First time using firebox, I ordered 3 gin minis, selected standard Delivery and the next day they arrived!! I received emails updating me throughout transit! Good service, can’t wait to buy more!”

Helpful Report

Posted 4 years ago

Hey Katie! Thank you for reviewing Firebox. Welcome to the family! 👋Glad to hear we impressed you with our speedy service! Although, we would love to know what we can do for that fifth star - let us know! Take care, The Firebox team

Posted 4 years ago

“I got the Mini Me Personalized Doll on June 17 for my girlfriend. today is the 11th of July and she hasn't received it yet.”

Helpful Report

Posted 4 years ago

Hey Obinna, thank you so much for taking the time to review Firebox. We are so sorry your girlfriend did not receive her hunky mini doll as expected on July 8th - this is not at all the experience we both hoped for. We looked into your order and can see your parcel is out for delivery and should arrive today (July 13th). We e-mailed you directly the tracking for you to follow this yourself, do give your inbox a check! We are so sorry for the inconvenience caused, this really sucks. Unfortunately Canada Post has been rather overwhelmed due to the COVID crisis and the reduced number of planes for transit of goods. We wouldn't charge you for a service you didn't receive - it's only fair! So with this in mind, refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your bank account within a few working days. Don't hesitate to get back to us if you need anything further through e-mail. You can reach us at info@firebox.com All the best, The Firebox Team

Posted 4 years ago

“Bought 4 of the Greenzaurus as gifts, and sadly one didn't make it in transit. However, firebox sent me a new one promptly and it appeared next day! Top quality service!”

Helpful Report

Posted 4 years ago

Thank you for reviewing Firebox, Dawn! We are so glad you brought this into the attention of our customer service team and they resolved it swiftly. We wouldn't dream of charging you for a product or service you don't receive to our highest standards! Hope you enjoy your little family of Greenzaurus Drinking Dinosaur Planters. Take care, Firebox

Posted 4 years ago

“My order came really quickly which was great, however my XL dumpling lamp (although very cute) came with a slightly scratched eye and cheek hence the 3 stars.”

Helpful Report

Posted 4 years ago

Hey Abbie! Thanks for reviewing Firebox. We're so sorry to hear your super cute XL Bao Dumpling Light is scratched! 😱 Sounds like it had a rough and adventurous journey to you. We can see a customer advisor has since responded to your e-mail and offered you the option between a full refund or replacement. We look forward to hearing from you very soon about this! Take care, The Firebox Team

Posted 4 years ago

“Hi Firebox. My girlfriend bought a Sloan the Sloth Back massager, and put batteries in it. However, it turned off after about 10 minutes of being on. I have changed the batteries again, but it won't turn back on. Can you help me please?”

Helpful Report

Posted 4 years ago

Hey Ben, thanks for taking the time to review us. So sorry to hear your spa experience with Sloan has not gone at all as planned. Sounds like he might be defective! No good for those shoulders at all. We'd love to help and rectify this, but unfortunately don't have any information on you or the order. We've messaged you privately to find out more! We'd love to arrange a replacement for you and your girlfriend as soon as possible. We look forward to hearing from you. Talk soon, The Firebox Team

Posted 4 years ago

“As my previous review stated, I had an order that never showed, and some delays in getting a response from customer service. However, they did eventually respond, and sent my order again, this time with tracking, at no additional charge to me. The package (I Love Spreadsheets mug) arrived this time, and the recipient absolutely loves it (and spreadsheets). I’m plenty pleased with the product, and appreciative of the company making things right. It might take a bit, but they will ultimately do right by the customer.”

Helpful Report

Posted 4 years ago

Hey Lucas, Thanks for taking the time to review us. We're glad you reached out about your missing parcel, we're always happy and available to help! We are so sorry for the kerfuffle and that the recipient didn't get their awesome gift on time. However, it was clearly worth the wait!! Cheers, Firebox

Posted 4 years ago

“Hamm is fantastic!! Bought the Hamm money box as a treat for myself (hey everyone needs a treat once in a while don't they?) and I must admit the fact he was on sale swayed me, bought him on the 19th June and was told he would arrive on the 25th, lo and behold he arrived early (on Tuesday) I never expected him to be as big as he is or as good as he is and at £12 he's a complete steal (even at the original price he'd be well worth it). He now has pride of place on my mantelpiece and every time I look at him he makes me smile. A big thanks to you all and the delivery dude who made sure Hamm got to me in one piece.”

Helpful Report

Posted 4 years ago

Hey Alison, Many thanks for reviewing Firebox! Pop all of your spare change into Hamm's slot and pray he doesn’t come to life, he’d probably be a bit confused as to how he got into your house. Cheers Firebox

Posted 4 years ago

“Firebox’s customer service is top notch! I ordered 2 small gifts for my nephew who lives in the USA and ran into some shipping/customs issues due to the pandemic. I reached out to customer service with my concerns and received prompt replies back on both the WhatApp and email. Eventually the gifts were received and my nephew has been happily driving everyone crazy repeatedly playing the jazz record on the world’s smallest turntable. Thanks so much for making him happy Firebox!”

Helpful Report

Posted 4 years ago

Thanks for the review and feedback, Rachel! We're sorry that your Firebox order didn't quite make it within our initial estimates, we know this can be a little worrying. However, we're glad that the gifts (fantastic choices btw!) made it up to your nephew - the jazz record is a great tune!🎷 Until next time! The Firebox Team

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews