Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fast delivery and loved my items!!”

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Posted 9 years ago

“As always great. I actually browse the site regulary just to read all the witty and off the wall comments. ””

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Posted 9 years ago

“Everything is exellent, The delivery was on time and the goods were in a good condition. 5 stars!”

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Posted 9 years ago

“Super awesome cool company and brilliant customer service. I LOVE YOU, FIREBOX!!!!”

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Posted 9 years ago

“Brilliant company with fast delivery especially around christmas. Parcels was suitably wrapped with extra bubble wrap for protection! Fee haribo was an added bonus so will definitely use this company again! Highly recommend!”

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Posted 9 years ago

“Apart from the fact that all of the many items I have bought from Firebox being top quality, the packaging is always safe and secure.”

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Posted 9 years ago

“Love the website! My parcel came and was even better than I had imagined. This company shines compared to everyone else I have used. Will defo be using them again! Thankyou X”

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Posted 9 years ago

“Firebox has such a great selection of really cool stuff am on top of that the service and people there are super nice! I will definitely be using them again and have already reccomended them to at least 3 other people.”

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Posted 9 years ago

“Speedy delivery of a brilliant idea, think I'm gonna have hours of fun with "magnetic putty"”

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Posted 9 years ago

“Absolutely amazing service.”

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Posted 9 years ago

“Excellent site, great products, speedy delivery- what more could I ask for?”

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Posted 9 years ago

“Brilliant, quick, easy even for technophobes like me. Thanks ????”

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Posted 9 years ago

“A company which delivers on it's promises which too many companies these days do not :)”

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Posted 9 years ago

“Pure magic. Words cannot properly describe how in love with this hood I am. It is so plush, and comfy, and has pockets!!! Their packaging is super cool (it's the little things sometimes) and they even pop in a surprise of some lovely candies. Firebox are a class act!!! True rock stars!”

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Posted 9 years ago

“I'm a middle-aged man and this is the first time I've done most of my Christmas shopping on-line. Firebox has been a joy to deal with. Although the product descriptions are jokey and funny, the stuff you receive is high quality. I've bought a lot from them this year and not once have I thought 'That's tat'. Even though two of the items I've bought have been smaller than the product picture would suggest, I've not been disappointed. In retrospect - and usage - the products have been perfect for their use. Firebox passes the utilitarian test with flying flags. Continuing the utilitarian theme, the packaging and delivery is excellent. I received everything on time and in pristine condition (which is something you can't say about other on-line suppliers (*cough* Amazon). I have zero problems recommending Firebox to anyone. Even though the descriptions of products on the site seem a bit light-weight, what you receive is excellence. This is a good place to shop.”

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Posted 9 years ago

“goods arrived in good time , well packaged , no complaints.”

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Posted 9 years ago

“Very good store, wonderful web design, humorous comments here and there and great selection of products, and speedy delivery, defiantly recommend.”

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Posted 9 years ago

“Super Cali Fragi Listic Expe Ali Dotious”

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Posted 9 years ago

“Brilliant products ,excellent delivery need to advertise themselves more so other people can discover you ,I only found you by accident”

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Posted 9 years ago

“Brilliant experience from Firebox! Humour, prompt delivery and progress updates. Liked that they texted you when delivery was on the way.”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews