Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,595 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a wonderful experience with this company from the time I placed my order for fun and unique items to the resolution of a late delivery (due to circumstances well beyond their control). Customer service was exceptional!! I look forward to doing business again and highly recommend!!!”

Helpful Report

Posted 3 years ago

Hiya Kristi, Thank you for being so fabulous and reviewing Firebox - we appreciate you! So delighted to hear nothing but good stuff, glad we could help with that delay. Cheers, Firebox

Posted 3 years ago

“First of all, Firebox just has the COOLEST stuff!! However, it’s the customer service that will keep me coming back!! I had ordered some things for Christmas presents that were (sadly) never delivered (despite what my tracking information said..). Most companies would say “tough luck - take it up with whoever delivered it,” but NOT Firebox! Andrew in Customer Service jumped straight into action. He helped arrange for the products to be resent to me WITH EXPEDITED SHIPPING. The whole experience was so easy and stress-free. I won’t name names, but I’ve had MONTHS of back-and-forth with retail customer service before trying to get a refund or replacement.. Firebox had me taken care of in 48 hours! Big kudos to Andrew and Firebox! 10/10 will shop again.”

Helpful Report

Posted 3 years ago

Hey Tarin, Thanks for rating and reviewing Firebox - you're the best! We're so glad you reached out to us and Andrew worked his magic. We hope you love your goodies. Take care, The Firebox Team

Posted 3 years ago

“Absolutely fantastic customer service who deal with any issues in the quickest and most polite manner!!! Would DEFINITELY recommend and will certainly be shopping again from their site.”

Helpful Report

Posted 3 years ago

Hey Gordon, Thanks for taking the time to review and rate Firebox! Take care, Firebox

Posted 3 years ago

“I was actually stunned at how efficient the customer service was... Never had I experienced a similar process going so smoothly before. Don’t get to say this much (or ever), but what an exemplary support I’ve had the luck of recieving! Annabelle had put me at such ease with her genuine positivity and competency - and for that, Firebox earns my full score AND a new fan! 👌💪”

Helpful Report

Posted 3 years ago

WOW Hanan! Thanks for taking the time to review and rate Firebox! We're so delighted to hear about your latest experience, and that it was such a positive one too! We appreciate you reaching out and letting our team work their magic. All the best, The team at Firebox

Posted 3 years ago

“I reached out to customer service and got an immediate response from Childe, who responded with outstanding customer service!! I was so pleased with the response time, I am placing another Firebox order!!”

Helpful Report

Posted 3 years ago

Hiya Cal, thanks for the review! We really appreciate the time you've taken to share your feedback about Firebox - we're glad it's been the joyous ride we both hoped for. Massive thanks for bringing this into our attention so our team could work their magic. You legend. Cheers, Fireboxers

Posted 3 years ago

“Item didn't arrive but customer service sent me a free replacement without any trouble :D”

Helpful Report

Posted 3 years ago

Hey friend, thanks for reviewing Firebox! We're sorry to hear your order was lost in post 😱 We're glad you told us about it so we could sort it, enjoy your goodies!! All the best, Firebox

Posted 3 years ago

“Love my pink gin unicorn tears ❤”

Helpful Report

Posted 3 years ago

Hey Linzi! Thanks for reviewing Firebox. We are so happy to hear you love our new Unicorn Tears! Cheers 🥂 Firebox (certified mythical tears collectors and distributors)

Posted 3 years ago

“Can’t thank Childe enough for all their help! Had a faulty item (unfortunately) but was sorted out very quickly and even with free express delivery for a new item to be sent out to me. Fantastic service. Fast response times too.”

Helpful Report

Posted 3 years ago

Hiya Lauren! Thanks for reviewing Firebox - super duper appreciate you! We're glad you told us about this directly, so we could work our magic. Wouldn't dream of charging you for a faulty item! We look forward to you receiving your replacements. All the best, Firebox

Posted 3 years ago

“Really, really fantastic customer service from Childe who was so helpful and has made my day making sure my order will get to me during lockdown. I've used Firebox a lot and they're always so quick but this is the first time I've needed to speak to customer services and it was really easy to get in contact, quick and efficient.”

Helpful Report

Posted 3 years ago

Thanks for reviewing Firebox, Sarah! We really appreciate the time you've taken out of your day to share your feedback on your latest experience. Super excited for your goodies to reach you soon- yay! 🎉 Take care, The team at Firebox

Posted 3 years ago

“The customer service I received from Annabelle was ON POINT! I’m not sure I’ve ever received service this good (and friendly!). A super smooth and efficient exchange of a faulty product. Plus a smile behind every email. Thank you”

Helpful Report

Posted 3 years ago

Hey Lucy, Thanks for taking the time to review and rate Firebox - we appreciate it! We're glad you reached out about the defective item (SO sorry about the inconvenience), and very pleased we got to work our magic and send out a replacement. We wouldn't dream of charging you for something that isn't working as intended. We're excited for you to receive your (fully working) replacement. All the best, Firebox

Posted 3 years ago

“I ordered some fun items as Christmas gifts from Firebox. Sadly they were lost in the post (down to the courier, not firebox themselves), but some lovely, friendly and helpful customer service from Annabelle sorted the problem quickly”

Helpful Report

Posted 3 years ago

Hiya Paul, Thanks for reviewing Firebox - you legend! We are sorry that your goodies got lost in post (no good at all!), but we are delighted you told us so we could fix this. We are buzzing for your goodies to arrive - we hope you love them! All the best, Firebox

Posted 3 years ago

“Good value products and, even when one item was faulty, customer services (Annabelle) was excellent- rectifying the situation with minimal disruption to me. Can’t rate them highly enough.”

Helpful Report

Posted 3 years ago

Hey there Sarah, Thanks for taking time to review Firebox! We are glad you brought this up with us, so Annabelle could work her magic and rectify the issue. Cheers, Firebox

Posted 3 years ago

“Quirky conformation emails. Quickest dispatch. Great price. Amazing product. Will 100% shop here again. We bought the little Bau dumpling night light. Huge hit with the kid’s.”

Helpful Report

Posted 3 years ago

Hi Bradders! Thanks for your wonderful review! We really appreciate the feedback on your latest experience with Firebox. Happy kids = mission accomplished. Well done! All the best Firebox

Posted 3 years ago

“Ordered over a month ago and still haven’t received anything!...no communication either! 😡”

Helpful Report

Posted 3 years ago

Hey Jordan, Thanks for reviewing Firebox, though sorry to hear that it hasn't been the experience we both hoped for. We've located your order through your e-mail and can see we've been e-mailing you since Dec 17th. We can see your order was declared lost in post Jan 3rd and we've offered you a replacement or refund today (Jan 5th). We look forward to your response via e-mail or Facebook, at your earliest convenience. Regards, Firebox

Posted 3 years ago

“There is much to say. Good points, delivery swift and gift wrapping in thick gold paper. The ipad lap desk is lightweight, it’s outer coating is non slip. The desk surface is pale wood and lifts off the storage compartment beneath I erroneously though there would be a bean bag to settle into the knees but that was my error. Poor points: the ipad in the slot is vertical and not slanted as one needs. One requires a separate keyboard to type as the on-screen keyboard is inaccessible in the landscape position and the same applies to the home button in portrait mode. But ... It makes an excellent tray. If the desk top is inverted the recessed groove becomes a firm ledge to rest books or crosswords etc. If the slot is not used for ipad, it is handy to store pens, earphones etc. I am now using it with my ipad in a stand/cover which enables typing at the correct angle and the thickness of the whole lap desk raises the screen to a more comfortable position . I advise buyers to check all the photos and descriptions to confirm it will suit their needs. All in all I am very pleased .”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for taking the time to review and rate Firebox - we appreciate you! We really appreciate the feedback you've given, and will pass it on to our supplier so improvements can be made. We are glad you are pleased! Thanks, Firebox

Posted 3 years ago

“Great customer service from Andrew... very prompt response, and immediately sorted out my problem. Great company.”

Helpful Report

Posted 3 years ago

Hey friend, thanks for reviewing and rating Firebox! We think YOU are great 🌟 Take care, Fireboxers

Posted 3 years ago

“As always, I am very happy with Firefox. This year, after ordering a few Christmas presents from firebox, unfortunately, one of them (a mug) arrived broken. It was well packaged but, still it happened. I wrote to Firefox and Annabelle replied immediately and sent another mug with the express delivery. Thank you Annabelle and Firefox! You are awesome!”

Helpful Report

Posted 3 years ago

Hello Irina! Thanks for taking the time to review and rate Firebox - we appreciate you! Though we are sorry your beautiful mug was damaged in transit, we are glad you told us about it so we could fix this for you with a fresh one ☕️ Cheers, The Team @ Firebox

Posted 3 years ago

“Spoke to Annabelle via WhatsApp about a problem with an order, she was very helpful and got my issue dealt with superbly”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox! We appreciate the feedback and the fantastic rating. Cheers, The team at Firebox

Posted 3 years ago

“I have ordered from firebox so many times and every time I do I'm never disappointed. The items are always amazing quality and live up to every standard I have. I ordered some Christmas presents that never arrived down to a driver being lazy and going to a random house. I raised this issue to an incredible customer service member called Crystal and not only did she sort this for me immediately she even made me smile and not feel at all bad about the situation. The customer service was personalised to me, dealt with so quickly and its honestly the best I've ever been treated when it came to having a problem of any kind from a company. I will always give credit where its due. Thank you Crystal for being a star! And making me have full faith in ordering from firebox again to get my favourite gifts all year round.”

Helpful Report

Posted 3 years ago

Hey Rayne, Thanks for reviewing Firebox! We are so glad you reached out to our team so we could rectify this kerfuffle. We're delighted we could make a positive out of a negative situation. We are so excited for your future purchases. Thank you, Firebox

Posted 3 years ago

“At first the assistance I received was not good at all. However Annabelle was quick to assist via email and offer me a refund or for the item to be resent. This has all been sorted within a day from Annabelle. Thanks again :)”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox. We are glad you flagged this with us and we were able to turn this initially sour experience into a sweet one! We hope you love your goodies! Happy new year! The team at Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,595 reviews