Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to point out that I am not usually someone who would write bad reviews but I have had an absolutely tragic service. I ordered some personalised beer for a colleagues birthday on the 28th September 2021, I was then contacted a few days later to verify my age, this was done straight away. I then contacted customer service on the 4th October 2021 to see when my parcel was going to be delivered, to which I was told that my order had be released and would be with me soon. On October 11th 2021 (my colleagues birthday had passed by this point) I received what I believed to be my Firebox parcel, however upon opening it I realised I had been sent completely the wrong thing and found myself stuck with personalised plates, bowls and egg cups for 'Mario and Nicole'. I obviously contacted 'Customer Service' straight away. I heard back two days later asking me to send a photo of the product, which I did. I have not heard anything since despite following up multiple times, it is now the 21st October 2021. PLEASE CONTACT ME BACK ASAP.”

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Posted 3 years ago

Hi there Alice, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you received a faulty gadget and had a bad experience with Firebox. Our customer service team has contacted you by mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Excellent service as ever,my order arrived a day early too. I love the quirky messages,makes me feel valued.! Good range of wicked stuff.”

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Posted 3 years ago

“Always happy with the products ordered”

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Posted 3 years ago

“Look I was was flying on wedensday and ordered on sunday. I was meeting a very important girl and needed to get the details right, it was critical the gift arrived before I went and it did. They made sure and even followed up, making me feel like a special and valued customer. Thank you very much!”

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Posted 3 years ago

“Firebox never fail to please, have used them a few times. Goods arrive well packaged and on time. Can not comment on the product purchased as it is for a xmas gift. Company lovely to deal with lways upbeat and friendly, will use again.”

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Posted 3 years ago

“So very happy with the wonderful service. Shipping so fast. 100% recommend”

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Posted 3 years ago

“Love love love!”

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Posted 3 years ago

“Very good, Bit pricey though”

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Posted 3 years ago

“AVOID - Item never arrived, Firebox told me to complete police stolen form before they would refund. I completed the police form (police said as I never received the item, the discrepancy is between Firebox and Yodel - not myself) and now Firebox won't reply to my emails regarding the refund! Which I need ASAP as I now need to buy another gift! Will never use Firebox again!”

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Posted 3 years ago

Dear Joanne, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but we have seen that our CS team has already contacted you by email and hopeful worked out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“Great service. Quick delivery (says it will come in 5 days and it came in 2 days!) and amazing quality!!”

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Posted 3 years ago

“I love getting things from Firebox, they always come within the stated timeframes and are amazing products. Can’t wait to see what to order next!”

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Posted 3 years ago

“Quirky and fab”

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Posted 3 years ago

“Great quality product, Really helpful customer service on a change of address and super fast shipping!”

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Posted 3 years ago

“The item didn’t work even after the “new” batteries were changed”

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Posted 3 years ago

“Great communication, great stuff to shop ,, disgusting delivery as yodel left my parcel outside, front garden, no text , no ticket posted, if my neighbour had not seen it, someone would of stolen it ,, good job there are honest people in the world”

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Posted 3 years ago

“Great, fast delivery! Pity about the pricey delivery fee. Apart from that, all good.”

Firebox 5 star review on 13th October 2021

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Posted 3 years ago

“Brilliant product, sent out quickly and very well packaged.”

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Posted 3 years ago

“I bought the socks for someone’s birthday and they were brilliant! Best present they had!”

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Posted 3 years ago

“My hubby will absolutely love it!!. It looks just like him. Thanks”

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Posted 3 years ago

“Just really fun products”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews