Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,597 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice information flow, a good product and a fast delivery. A shop i will totally recommend to my friends!”

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Posted 8 years ago

“Excellent company I use them all the time and I have never been disappointed by anything I've bought from them, highly recommended!”

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Posted 8 years ago

“Love the emails I received from Firebox, information was clear enough & the delivery was pretty fast and without any issue. Superb gifts to offer from this website !”

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Posted 8 years ago

“I received my package 3 weeks after I ordered it - it was supposed to be a Christmas gift! I am very disappointed!”

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Posted 8 years ago

“I was more than happy to order Firefox. Unlike other online stores I have purchased from, I was very please with my purchase thank you!”

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Posted 8 years ago

“Great transaction. Even though my product shipped overseas, it still arrived in a timely manner. Thank you.”

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Posted 8 years ago

“Was very happy with the product i do have to say that delivery was long.. I was hoping to receive my order before xmas n got delayed till december 31th.. It happens but i will eventually reorder fromfirebox as their stuff is freakin cool!????????????????”

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Posted 8 years ago

“Love the website, love the customer service, love the products, and love the cheeky wit that comes with it all!”

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Posted 8 years ago

“awesome purchase website”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“Really great service.. Fast and entertaining to deal with. First time order, won't be the last!”

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Posted 8 years ago

“Just love Firebox - always a pleasure to browse, can rarely resist buying, and even get sweeties on receipt - what more could a middle-aged woman who refuses to grow up want?”

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Posted 8 years ago

“i love this site and everything it sells!! it shows that firebox really cares about it's customers and i really like the vibe to it. also love the little haribo gift in every package!!”

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Posted 8 years ago

“The Mugs arrived on time (they pby had to swim over the channel) 10 days. One of the 2 was chipped. No big Deal it a gift for a C...t of a friend. Cheers”

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Posted 8 years ago

“Had absolutely no issues. Would recommend to anyone.”

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Posted 8 years ago

“Products were exactly as described and came on time.Good value for money, really can recommend it! ;O)”

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Posted 8 years ago

“Everything came in Time! It looked awesome! Real nice!”

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Posted 8 years ago

“I still have not received my order!!!”

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Posted 8 years ago

“My first experience of shopping with Firebox and what a pleasure it was. They truly know the meaning of customer service which is refreshing in this day and age and every communication I received from them made me chuckle. They are a delight and I will definitely be shopping with them in the future.”

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Posted 8 years ago

“Ordered a few things individually over the last month, overall I was quite happy. My one gripe is that there was one item (a wrench shaped chocolate bar) that arrived quite beat up in the mail, and had snapped in half. Since it was time sensitive I gave it as a present anyway. Was a bit upset at this, they really need to use more packaging on fragile items. On the other hand though I ordered an out of stock item, they got it in within the week and shipped it immediately, very happy with that. So overall probably 3.5/5, but gave 4.”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,597 reviews