Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He didn't work. Either just stood there not moving or flopped down and died. Now i feel guilty as it was a gift.”

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Posted 5 years ago

“Very nice lamp. It was a Christmas gift for my daughter. She loves it.”

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Posted 5 years ago

Hey Sarah, Thank you so much for taking the time to review us and give us such wonderful feedback. You're very nice! Hope you and your loved ones had a lovely Christmas. And we hope you all have the happiest New Year! Firebox

Posted 5 years ago

“My go to website for funny/unusual gifts. Love it”

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Posted 5 years ago

Hey there Charlotte, Thank you so much for taking the time to review us and give us such lovely feedback! You're definitely in the right place for the unusual ;D Happy New Year! Firebox

Posted 5 years ago

“Got a mystery box for a family friend was very upset to find that it contained CBD gummies. The box was for a family mum,dad and a 6 year old at no point was it indicated it may contain adult themed food or it may contain a form of medication which CBD considered. ( will not be ordering again)”

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Posted 5 years ago

“Product itself is ok, however misleading description says ‘usb or battery operated’, there is no USB port at all...”

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Posted 5 years ago

Hey there Claudio, Thank you for taking the time to review us and provide us with some very valuable feedback. We are very sorry about the mishap on the product page. We've alerted the right team about this and it will be updated as soon as possible. We have also e-mailed you directly in regards to your order and we'd like to make it up to you. Kind regards, Firebox

Posted 5 years ago

“Firebox is a great website to buy quirky gifts.”

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Posted 5 years ago

You're great! Thanks for taking time out of your day to spread some love about Firebox. We hope to keep making you proud with our 2020 products, rumours have it that they're the quirkiest yet!! See you soon. Regards, Firebox

Posted 5 years ago

“Ordered items and paid for next day delivery, still not received it yet they send out emails stating items will be there before xmas, customer service number not taking calls and no one is helpful at all!!! Joke of a company”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to review us. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one, especially at this time of the year! We can see your order (placed on Dec 20th) was dispatched on Dec 23rd and delivered by Parcelforce on Dec 24th 12:33 PM, just in time for Christmas. We have e-mailed you directly in regard to your order, with the tracking details. We wouldn't dream of charging you for a service you didn't receive, so of course we have refunded you the postage, seeing as it was a failed next-day service. You should see this reflected in your Paypal account within 24 hours. This festive period we have received a very large volume of messages across all channels and it has taken us a little bit longer to answer every single one. As you can understand, we are a very small team tackling all these queries and we're doing our very best to answer each one as quickly and as effectively as possible. We really appreciate your patience and understanding during this very busy Christmas season. Do e-mail us back if there is anything further we can assist you with. We wish you and your loved ones a happy new year! Kindest Regards, Firebox

Posted 5 years ago

“Good service and great customer care for any queries you have”

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Posted 5 years ago

Hey Chris, Thank you so much for taking the time to review us. We are really sorry to hear you are still waiting for your socks, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We have e-mailed you in regard to this order, do have a look in your inbox/spam folder. You have been refunded in full as it seems your order got lost in post. We are very sorry about this and hope we can make it up to you next time! Kind regards, Firebox

Posted 5 years ago

“I’ve ordered from firebox before and had a wonderful experience but this year has been more difficult. I understand that this time of year can be overwhelming with package inquiries but it’s frustrating that you cannot get into contact with someone more quickly. You shouldn’t advertise a live chat feature or WhatsApp if it’s not actually going to be faster. Ordered before Christmas due date and I haven’t gotten either product. I’m worried as I ordered to a vacation address and no one will help me change delivery location.”

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Posted 5 years ago

Hey Katie, Thank you for taking the time to review us. We really appreciate your feedback about your Firebox experience. We are really sorry that it's taking us longer than usual to respond to queries. Unfortunately, this festive period we've received a very high volume of messages across all our channels and we are doing our very best to respond to each one as quickly and effectively as possible. Your order was dispatched by Royal Mail on Dec 23rd and handed over to USPS upon it's landing in the USA. Unfortunately we are unable to change the delivery address as the parcel is already on its way to you. The parcel is arriving a little delayed so we have of course refunded you for the postage. This will be reflected in your bank account within a few working days. We have also e-mailed you directly with the tracking information (currently in transit) and full details about your order, so do have a check in your inbox (or spam folder if our e-mail got a little lost on its way to you!) Do reach out to us if there is anything else we can do for you! We are always very happy to help in any way we can. Kind regards, Firebox Team

Posted 5 years ago

“Placed ordered on December 10 expected to arrive before Christmas and the package has not left warehouse (day before Christmas Eve. )”

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Posted 5 years ago

Hiya Jasmine, Thank you so much for taking the time to review us. We really appreciate the feedback you give us! We had a look at your order and can see it was placed on Dec 10th at 02:15 AM. Unfortunately, as stated on the product page, the cut-off for Monster Mushions was 9th of December for international orders if you wanted your order to arrive in time for Christmas. We are really sorry to inform you that as it was placed after the cut-off, the delivery would not have been by Christmas and we are unfortunately unable to rush personalised orders. Do reach out to us if you'd like to discuss this further or if there is anything else we can do for you. We wish you and your loved ones a happy new year! Regards, Firebox

Posted 5 years ago

“Would leave zero stars if possible. Placed an order well before their Christmas guarantee, only to find it is coming until MID January and only after I’d contacted them several times. Dreadful customer service.”

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Posted 5 years ago

Hey Sarah, Many thanks for taking the time to review us. We really value your opinion and feedback. We are really sorry to hear that your latest Firebox experience was unsatisfactory and we let you down. We contacted you directly on Dec 18th via e-mail to let you know that we messed up and were unable to meet the deadlines we had set for the Beach Face - Personalised Beach Towel you ordered, due to the incredibly high demand we received. We are very sorry about this. As stated on the e-mail, the new delivery estimate is by Jan 10th to receive your order. We provided you with a discount for your next shop to show that we were sorry for messing these estimates up. We also provided you with the option to completely cancel the order for a full refund - we haven't heard back in regard to this. We have e-mailed you directly again in regard to this order and do let us know if there is anything further you'd like to discuss. We are always happy to help in any way we can! Kind regards, Firebox Team

Posted 5 years ago

“I have now emailed you guys twice about my order and have not heard back. My order was estimated to be here between the 12th-17th and it is now the 23rd. I did not pay for the tracked shipping (which I am now regretting) because it was so much extra. This is some B.S. and if I do not get my order, I will be disputing the charge. My order contains a gift for my son and one for my fiance so I am very disappointed with my experience. This is ridiculous. Would not recommend anyone waste their time or money here.”

Helpful Report

Posted 5 years ago

Hey Morgan, Thank you for taking the time to review us. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one, especially at this time of the year! We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with the festive season we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person as quickly and as effectively as possible. We are a very small team handling a very large volume of incoming messages. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We can see that your order was sent out on 03/12/2019 using International Airmail Untracked. Your chosen delivery method usually takes 7-10 working days (Mon-Fri) so the parcel was due to arrive by 17/12/2019. If it hasn’t arrive yet (may have been delayed), let us know! If it hasn't arrived, it is possible it got lost in post. In the meantime, we’ve refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your bank account within a few working days. We have e-mailed you directly in regard to your order and hope you hear from you soon. Happy New Year! Firebox

Posted 5 years ago

“Placed an order for secret santa that was supposed to arrive by December 11th at the very latest. My order had still yet to turn up. I've sent them 2 emails, 1 facebook message and 1 tweet and zero replies on their behalf!!!! I understand it's christmas but I've been waiting to hear back from them for over two weeks now. Don't waste your money, go somewhere else with better customer service!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“The item I ordered did not arrive and it was very difficult to get in contact with anyone. When I finally did, they offered to send another but that did not arrive either. I still have no order or refund nearly a month later. It is ridiculous.”

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Posted 5 years ago

“My items arrived in time for Christmas and were exactly as described so I am sure the recipients will love them. The minor issue that I had was resolved quickly and more than satisfactorily by the Firebox customer services team.”

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Posted 5 years ago

Hey Alex, Thank you so much for taking the time to review us and give us such a fantastic rating. We have been more than happy to help every step of the way! You know where to find us if you need anything else. See you back very soon ;D Happy New Year!!! Firebox

Posted 5 years ago

“Was sent a product that doesn't work. Tried contacting support but awhile ago but have yet to hear back. Have sent a second email hoping for a response.”

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Posted 5 years ago

“Website was easy to navigate and, entertaining. The product was delivered in a timely fashion.”

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Posted 5 years ago

“I love Firebox, been a returning customer for many years. Great quality products as always!! Bought as Christmas gifts :o)”

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Posted 5 years ago

“Really liked my dumpling, it was a gift and super worth it. My friend loved it too, would definitely recommend and purchase again! Firebox did a great job at shipping it as soon as possible and also keeping in contact with me. :)”

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Posted 5 years ago

Hey Isra, Thank you for taking the time to review us and provide us with fantastic feedback on your latest #giftgasm! We look forward to seeing you back on Firebox.com, more cute goodies to come in the new year! Merry Christmas and happy new year from all of us here at Firebox!!

Posted 5 years ago

“Unusual products, ideal gifts delivered on time, will definitely buy from again.”

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Posted 5 years ago

Hey stranger, Thank you for taking the time to review us and provide us with lovely feedback on your latest #giftgasm! We look forward to seeing you back on Firebox.com, more unusual bits and bobs to come in the new year! Merry Christmas and happy new year! Firebox Team

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews