Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can always guarantee I will find a gift for any occasion for the special people in my life on Firebox.”

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Posted 4 years ago

“I really loved the product! Even tho they were some problems with the delivery. But shen it came I couldn't stop loving it - very good!”

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Posted 4 years ago

“Firebox are brilliant. Awesome goods and really fast delivery, what more do you want.”

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Posted 4 years ago

“Outstanding products at fantastic prices, perfect gifts for any occasion!”

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Posted 4 years ago

“Fantastic products at great prices. Fast and efficient service.”

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Posted 4 years ago

“Good service.”

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Posted 4 years ago

“I love Firebox! Great products and they are always exactly as described”

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Posted 4 years ago

“Thank you for being so kind. Great Company thank you for your wonderful service. RECOMMENDED”

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Posted 4 years ago

“This review would normally be 'very good', but I have had to downgrade due to problems with ordering. Although the item was put into my box, I was repeatedly told there was no delivery to my area (north east of Scotland), despite prior deliveries. Poor response time from Firebox, but the matter was eventually resolved a few days later.”

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Posted 4 years ago

“Spedizione perfetta”

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Posted 4 years ago

“Firebox is the place To buy for chums held dear New friends met on the Internet And those you’ve known for years”

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Posted 4 years ago

“The "Fucking Hell" beer went down a bomb!! Tasted good too. Love the light-hearted texts, e-mails & general banter. A refreshing change. Happy Christmas to you all.”

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Posted 4 years ago

“I’m still waiting!!!!!!!!!!!!”

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Posted 4 years ago

“Daughter loves it”

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Posted 4 years ago

“Goods not delivered and Firebox do not answer emails. Do not use this supplier”

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Posted 4 years ago

“Could be better but it takes time and customer feedback to provide better service. The idea is 5/5. The actual advent box being foam and thing cardboard id give a 2/5. The items inside 4/5, sometimes it is hard to know who is who. Overall this is a b- in my opinion though it averaged 73% the fact that you provided a service gains huge success.”

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Posted 4 years ago

“Great Customer care!”

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Posted 4 years ago

“Very nice selection of stock on the website, perfect for secret santa. I also had an issue with Yodel messing up my delivery, but Firebox have the nicest customer support staff who sorted my issue immediately. Super pleased.”

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Posted 4 years ago

“Fantastic products and customer service. Items always arrive quickly and well packaged. I use these guys regularly especially at Christmas. Last year I bought several Mystery Boxes which were great fun!”

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Posted 4 years ago

“Love the items I ordered can't say what they are as they are gifts.”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews