Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty poor to be honest. Product out of stock, placed on back order kept getting delayed. Cancelled but re ordered when back in stock. Paid for next day delivery.. was delivered late”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see that you were refunded the postage due to the delayed delivery. If there is anything else we can do for you, don't hesitate to reach out to us. Kind regards, Firebox

Posted 4 years ago

“Paid for next day delivery, they despatched it the day after it was supposed to arrive.”

Helpful Report

Posted 4 years ago

Hi Rob, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see you were refunded for the postage seeing as you did not received the delivery service you paid for with your hard-earned money. We are very sorry for the inconvenience this may have caused and hope that we are able to make it up to you next time. Regards, Firebox

Posted 4 years ago

“Two of my items did not arrive. When trying to contact the help desk it was difficult to get a response (although I tried different methods). I finally got a refund a month after ordering. More concerning is the personalized items were believed to be delivered by firebox so now I don't know who has 2 voo doo dolls with our friends faces on!”

Helpful Report

Posted 4 years ago

Hey Gemma, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are so sorry that your items were lost in post and did our best to make it up to you. Should you need anything at all, don't hesitate to get in touch. Regards, Firebox

Posted 4 years ago

“The mug I received had a shattered handle. This must have occurred prior to packaging as the box had been taped to accommodate for the fault.”

Helpful Report

Posted 4 years ago

“Always had good customer service. Items always delivered on time and with good protection. Great items available and always looks like the item advertised.”

Helpful Report

Posted 4 years ago

Hey Sarah, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“bought a gift for my nephew. arrived quickly and great ‘crapwrap’.”

Helpful Report

Posted 4 years ago

Hey mysterious stranger Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“Ordering online was very easy. The product arrived very quickly and was well packaged to prevent damage.”

Helpful Report

Posted 4 years ago

Hey Valerie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“I usually love firebox but my last order was promised to be delivered before Christmas and it wasn’t. Firebox did refund my delivery but they weren’t that helpful, considering they promised my present would arrive before Christmas and it was useless after that. I understand Christmas is busy but it also took them a long time to reply despite me trying WhatsApp, commenting on Instagram emailing. As I said, I usually love firebox but i was really disappointed this time around.”

Helpful Report

Posted 4 years ago

Hey friend, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We hope we can make it up to you next time. Firebox

Posted 4 years ago

“Good products with fast delivery”

Helpful Report

Posted 4 years ago

Hey Rob, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“I received everything on or before the due date. I was very impressed. I was a little bit anxious to order as I've never really used it before. So I was very happy it all went smoothly and everything was actually quite good quality.”

Helpful Report

Posted 4 years ago

Jamie! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The item was as expected, however I ordered it at the beginning of December for a Christmas present. Thought I had ordered early enough for delivery before Christmas yet the item arrived a week after. Obviously didn’t have a present for my partner at Christmas as a result and won’t be ordering any presents from here again as delivery to Norway is too unpredictable.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the chosen delivery method was International Airmail Untracked which unfortunately can take up to 20 working days if there are any delays or hold ups at customs. We are so sorry about this and have refunded your postage. You should see this reflected in your bank account within a few working days. Should you need anything else, don't hesitate to get in touch with us. Regards, Firebox

Posted 4 years ago

“I really like the products offered but the packaging was horrible. None of my items were tightly packaged and when my box got to me, it was almost about to break. I purchased a small lamp and the box was broken and damaged. I paid $20 for fast shipping and thought that the company would put more time and effort in packaging their items. Not too happy about this experience as I have purchased from Firebox before and this has never happened before. Please fix your packaging.”

Helpful Report

Posted 4 years ago

“Ordered some funny and unique Christmas stocking fillers and they went down well. Fast and reliable service from Firebox and will definitely use them again”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product was not appropriate, I had ordered it despite the warning, and I returned it and was refunded.”

Helpful Report

Posted 4 years ago

Hi Meeli, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're sorry your gift wasn't appropriate but glad you find that our descriptions are accurate. We are glad we could help make the returns process a smooth experience. Looking forward to seeing you back very soon, for more cool stuff that you do like 😏

Posted 4 years ago

“Hadn’t ordered from Firebox for a few years, but always had great service in the past. Ordered a Black Box mystery box at Christmas which was fantastic value. Will definitely buy another this year.”

Helpful Report

Posted 4 years ago

Joanne, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“Good service did exactly what they said they would do.”

Helpful Report

Posted 4 years ago

Hey secret stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“After my original review I got my refund for missing product. Still totally disappointing that that 1 xmas gift out of 3 was missing from the parcel despite packing slip saying it had bern included, really messed me up for xmas stocking fillers. Still will never use this company again as cant be relied upon.”

Helpful Report

Posted 4 years ago

“I bought this for my husband for a Christmas present and it was hilarious! I meant it for a fun gift, which it was! The only downside (and the only reason I didn’t mark it as a 5) is that it doesn’t work very well and I hoped it would. A little water dribbled out but I had hoped for more.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for being awesome and taking time out of your day to review us. We really appreciate it. Your Firebox experience as well as your feedback about it, is very valuable to us and we are sorry it wasn't 100% satisfactory. We reached out to you directly on Feb 5th to find out more about the issues you encountered with the item. Concluding it was faulty, we sent out a new one for you. Should you need any further assistance, don't hesitate to reach out to us. Regards, Firebox

Posted 4 years ago

“I was very happy with what I purchased. As soon as I opened the box I just smiled because they were gifts for other people and I wanted to give them it fast because it was so good”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Unfortunately, I was disappointed by my experience with Firebox. I had identified a product online, advertised as £9.99 with a direct link to the page to purchase. When I got to the page, the price was now over £10.99 which was the first issue (Albeit not a massive one) and then I had opted to pay delivery and have the item "crapwrapped". I did not see anything that would advise that the "crapwrap" would be covered in Firebox branding, therefor giving the recipient the ability to look at how much this gift cost, which again, isn't ideal. I probably won't use Firebox again.”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews