Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“REVISION! It took them some time to get back to me, BUT THEY DID. Fixed everything and am happy about that. I think they have potential to be a good company , they have really unique products , maybe they just need more man-power. All around pleased with services! DO NOT ORDER FROM THIS PLACE! I placed an order at the beginning of December for a Christmas gift. Which did take a while to get to me, not a problem there. However the personalized gift is not correct! I’ve emailed them 5 TIMES!! With NO RESPONSE AT all and it’s now Jan 7th 2020. A total waste of a hundred bucks, do yourself a favor and save you money or spend it on a steak and a glass of wine!”

Helpful Report

Posted 4 years ago

Hey Jessica, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are glad we could help rectify this matter and make it up to you. Thank you for your patience and understanding throughout, you're the best! See you back on the site very soon, for more awesome stuff. Firebox

Posted 4 years ago

“Funniest gift I've ever bought”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you for taking the time to review us and give us a fantastic five-star rating! See you back very soon for more funny bits and bobs, watch this space... Regards, Firebox

Posted 4 years ago

“fine delivery, quick.”

Helpful Report

Posted 4 years ago

Hey! Thanks for being amazeballs and taking the time to review and rate us. See you back on the site very soon for more surprises! 🎉 Firebox

Posted 4 years ago

“I order the triforce lamp and a pillow and both products looked awesome!”

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Posted 4 years ago

You're awesome! And we're about to tell you why: 1. Those are fantastic choices. 2. You took time out of your day to write us a phenomenal review. See you back on the site very soon for more awesomesauce-covered goodies. Firebox

Posted 4 years ago

“Fantastic site !”

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Posted 4 years ago

Thanks Anon!

Posted 4 years ago

“Excellent service. Great choice of fun gifts.”

Helpful Report

Posted 4 years ago

Ruth, Thank you very much for taking the time to review us and give us an excellent rating. You're the best. See you back on the site very soon for more unusual gifts! Firebox

Posted 4 years ago

“It’s a good price/quality balance.”

Helpful Report

Posted 4 years ago

Hey unknown human, We appreciate you taking the time out of your busy schedule to write us an anonymous review and give us a fantastic rating. We may not know who you are, but you're pretty damn fantastic. See you back on our virtual shelves, for more more good price/quality balanced stuffs. Firebox

Posted 4 years ago

“My immediate go to for present ideas. Can always guarantee I will find something extra ordinary and brilliant.”

Helpful Report

Posted 4 years ago

Hey Leanne, Thank you so much for taking the time to review us. You're pretty damn brilliant yourself, if you ask us Can't wait to see you back on the site for some more extraordinary and fantastic things you are going to LOVE. We're screaming in excitement. Firebox

Posted 4 years ago

“Best place I shop from. Last 2 years I have purchased 2 of the mystery boxes for me and my partner. We’re never disappointed.”

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Posted 4 years ago

Hey you, Sounds like you got the Firebox #giftgasm. Special experience. We really appreciate you taking the time to review and rate us, you're pretty fabulous yourself. We can't wait for you and your partner to see what we have up our sleeves... you're gonna scream in glee Firebox

Posted 4 years ago

“everything i've ever ordered from firebox came in perfect condition, arrived on time and was the perfect gift”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for taking the time to review us and give us an excellent rating. We're delighted to hear all about your #giftgasm. See you soon for more! Firebox

Posted 4 years ago

“Bought the "sad blobfish" plush as a present for a friend's daughter. She liked it so much she spent the day cuddling it. Buying process was smooth and the item arrived quickly. Will probably buy again from Firebox!”

Helpful Report

Posted 4 years ago

Hey Davide, Thank you for taking the time to review us, rate us and tell us about how much the Sad Blobfish was loved! See you soon for more weird and wonderful goodies! Firebox

Posted 4 years ago

“Absolutely smashing”

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Posted 4 years ago

Fan-bloody-static! 🎉 See you soon for more 😉 Regards, Firebox

Posted 4 years ago

“Promo delivery”

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Posted 4 years ago

Hey! Thanks for taking the time to review us 😄 You're cool

Posted 4 years ago

“Unique and fun gifts that never disappoint!”

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Posted 4 years ago

Hey Catherine, Thank you so much for taking the time to review us and give us a phenomenal rating. We're overjoyed that we make you proud! See you back very soon, for more 😉 Firebox

Posted 4 years ago

“Fantastic gift! Ideal for the person who has everything!”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for taking the time to review us and give us a wonderful rating. We're overjoyed to hear that you found just the right thing. See you back very soon, for more 😉 Firebox

Posted 4 years ago

“Love the products👌”

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Posted 4 years ago

Hey friend, Thank you so much for taking the time to review us and give us a fab rating. We love you. See you back very soon, for more 😉 Firebox

Posted 4 years ago

“So beautiful lamp ! I'm happy, he's happy, we are all happy”

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Posted 4 years ago

Happy, happy, happy! That's music to our ears ❤️ Thank you for taking the time to review us and give us a fantastic rating. You rock! Firebox

Posted 4 years ago

“Firefox are always reliable, deliver quickly and great product choice. Most importantly they have a sense of humour.”

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Posted 4 years ago

Hey Vanda, Thank you so much for taking the time to review us and give us a badass rating. See you back very soon, for more 😉 Firebox

Posted 4 years ago

“Purchased some items in the sale over the holidays was very surprised when they arrived the following day!”

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Posted 4 years ago

Hey John, Thank you so much for taking the time to review us and give us a wonderful rating. See you back very soon, for more 😉 Firebox

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hey friend, You're pretty damn great. Thank you so much for taking the time to review us and give us a wonderful rating. See you back very soon, for more 😉 Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews