Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,706 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website is AWESOME!!! Every time I have used it, the products have been great quality and have arrived in a timely manner. Would 10/10 recommend!”

Helpful Report

Posted 9 years ago

“Fast delivery. Although a replacement was needed because I wasn't 100% happy with the product, I'm almost glad I needed a replacement because the customer service was brilliant - speedy replies, very nice, sorted quickly with a replacement sent (which arrived in a couple of days), put smile on my face. The product was brilliant. Shopped here in the past and it was great then, too.”

Helpful Report

Posted 9 years ago

“Brilliant company, VAST selection of goods, speedy delivery”

Helpful Report

Posted 9 years ago

“Firebox is full of amazing gifts for people who are awkward to buy for, great to shop with. I just love the quirky sense of humour from start to finish. Ordered more already”

Helpful Report

Posted 9 years ago

“Always quick to deliver and lots of choice a perfect place to shop for fussy kids????”

Helpful Report

Posted 9 years ago

“The whole buying process was a zinch but when things got passed to Yodel to deliver was where things started going wrong. 1 attempted delivery and when I attempted to redeliver the package it wouldn't allow me stating the the package was with the courier..this was days after the 1st attempt so they never bothered to update the actual status of my package. Constant emails and tweets fell on deaf ears and then when I'd pretty much given up hope I see my package at my front door..lying out for the world to see..contrary to what firebox says that all packages must be signed..so yeah never ordering from Firebox until they change delivery company.”

Helpful Report

Posted 9 years ago

“always a good service and good choice”

Helpful Report

Posted 9 years ago

“I love Firebox and their quirky customer service emails. A great website for quirky gifts, with reasonable price tags to suit all budgets”

Helpful Report

Posted 9 years ago

“Never disappointing. Always quick. Always easy. Always updated. I'm just so proud :')”

Helpful Report

Posted 9 years ago

“lack of imagination , ordered the gadget box last year great ordered it this year only 1 thing has changed reallyyy????”

Helpful Report

Posted 9 years ago

“I normally hate reminder emails from companies, but Firebox have totally nailed how to speak to their customers! The items I ordered came quickly and were great, the perfect stocking stuffers for Christmas. Also loved the little pack of Haribo in my package. A+ marketing/customer relations!”

Helpful Report

Posted 9 years ago

“Firebox kept me in the loop all the way. I ordered Monday afternoon and it all arrived by Wednesday morning, amazing considering its almost Christmas. The items are great and a little off the wall but great for ppl who have everything”

Helpful Report

Posted 9 years ago

“Superb service and products as usual from Firebox! Best website ever!”

Helpful Report

Posted 9 years ago

“Excellent service from order placement right up to delivery. Will definitely order from them again.”

Helpful Report

Posted 9 years ago

“I've done half of my Christmas shopping on firebox since my first purchase. Funky gifts at a reasonable price, very highly recommended””

Helpful Report

Posted 9 years ago

“Products were fine, order process was fine. Delivery was a total nightmare! Never again will I order from this company after the service received from the delivery company. It's a shame as I had already recommended the site to friends then had to go back to them and tell them it's not worth the hassle.”

Helpful Report

Posted 9 years ago

“Excellent service as always! Love Firebox for all of my quirky and interesting gifts!”

Helpful Report

Posted 9 years ago

“I've ordered from company several times-I've always been happy with their service.””

Helpful Report

Posted 9 years ago

“Fast service. Great packaging. I even got a sweet treat in the box. Loved it. The range on the website is fantastic, and their style of writing is funny and friendly. I really enjoyed shopping with them.”

Helpful Report

Posted 9 years ago

“Excellent service strong packaging, items delivered next day, would definitely recommend to everyone xxxx Thank a you FIREBOX. XXXX”

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,706 reviews