Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product, quick delivery, great service.”

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Posted 2 years ago

“I still haven't received my order”

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Posted 2 years ago

Hello Rachel, Thank you for taking the time to write this review. We are very sorry, that you have not received your ordered item in time. Unfortunately, your package was lost by the carrier. An investigation at Yodel was unfortunately also unsuccessful. Things like that shouldn't happen! However, our customer service has already contacted you by e-mail and arranged for a refund for you. We really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox

Posted 2 years ago

“All straight forward - delivered as expected. No problems. Would use again.”

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Posted 2 years ago

“I ordered something for Christmas and it hasn’t been delivered and I’ve not been refunded”

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Posted 2 years ago

Hi Doyin, Thank you for taking the time to write an honest review. First of all we would like to say sorry that you have not received your ordered item. We have checked your case and found out that your package was unfortunately lost by Yodel. We can absolutely understand your anger about this. Something like this should not happen! We have seen that you have already been in contact with our customer service and have received a refund in the meantime. Nevertheless, we would like to apologize again for the inconvenience caused and our customer service will contact you again regarding this. We wish you all the best and hope that you will give us a second chance. Firebox

Posted 2 years ago

“Order arrived within a short period of time.”

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Posted 2 years ago

“I was pleased with the delivery performance and the quality of the purchase was equally as good. Thank you”

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Posted 2 years ago

“I bought Catastrophe and the delivery was fast the service great and the quality of the product first class”

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Posted 2 years ago

“All I can say is what a great company, fully updated on my delivery! Always prompt and honest! Will definitely use again in future”

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Posted 2 years ago

“Great communication. Very easy to use website. I wish all online purchases were this straightforward.”

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Posted 2 years ago

“Website said if you ordered by this date you would receive by Christmas, I am still sitting waiting for my order to even be shipped and its 12/27 Tried emailing customer service 3 times with no response, went on FB and messaged there, no response. I am about to see what options I have with BBB, you have an obligation to give a customer their PAID for merchandise within the time frame promised.”

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Posted 2 years ago

Hey Carissa Based on the rating, we have got to know that you are dissatisfied with our service and the long delivery time. I just read through all the conversations about your complaint and I can absolutely understand your 1-star rating. Our colleagues from customer service wrote to you that your package was delivered on 01/18/2022. Did you receive the package? We would like to close the case correctly. When the package has arrived, please be so kind to inform us accordingly. Finally, I would also like to offer you a discount when the package has arrived. After all, it arrived much too late. We look forward to hearing from you soon. Best regards Firebox

Posted 2 years ago

“Fast delivery, great present ideas would use again”

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Posted 2 years ago

“Bought the mermaid tears vodka for my daughter for Christmas as it's her favourite,and all she asked for,but Unfortunately upon opening it on Christmas night it has that distinct perfume gin smell and taste,as neither of us like gin won't get drunk and wont be purchasing again(sorry).”

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Posted 2 years ago

Hi Jean, Thank you for taking the time to write a review. We are very sorry to read that you were not satisfied with your ordered item. That is of course a pity. Our customer service will contact you immediately to offer you a solution, which we hope is satisfactory for you. We hope you will give us another chance and stay as a customer. We would be very happy about that. Take care Firebox

Posted 2 years ago

“Great lol”

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Posted 2 years ago

“Excellent Products and Prices.”

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Posted 2 years ago

“Ordered a birthday present on 9th of December for a birthday on 21st - 5 day delivery. No delivery by 21st December. When I emailed to check it's status it took 3 days to get a reply and ultimately a refund. Begs the question how much longer would Firebox hold onto my money if unable to fulfill the order. No other correspondence in between times. Very poor all round, have bought plenty in the past from Firebox, but I will shop elsewhere going forward after this shambles.”

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Posted 2 years ago

Hello Nick Thank you very much for giving us such an honest review. We are sorry to read that you did not receive your ordered present as it was temporarily sold out. This is of course very annoying. Unfortunately, our customer service was very busy during the holiday season and therefore we had some delay in our responses to our customers. This should not happen and we can understand your displeasure. A refund was arranged for you, which you should have received in the meantime. Our customer service will contact you immediately and take a look at this matter. It would be a pity if you would not order anything from our store in the future. We hope you will give us another chance and let us convince you that we can do it better! Best regards Firebox

Posted 2 years ago

“Service was so good and fast delivery”

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Posted 2 years ago

“Never got full order”

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Posted 2 years ago

Hi Jennifer, Thank you for taking the time to write a review on review.io. We are very sorry that you did not receive part of your order. Unfortunately, there was a technical problem. My colleagues in customer service have already contacted you and arranged a refund and sent you a gift card as compensation. We hope that this solution was satisfactory for you and we apologise again for the inconvenience caused. We would be pleased if you would give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“Sad because half my order got cancelled 😞”

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Posted 2 years ago

“Rating would be - 1 if you had that option available. Ordered well in Advance for Christmas (November) still haven’t recieved one special personalized gift. Response was blatantly put “ you’ll get your order after Christmas.” Recipient will receive this later in the year as he was on leave for the holidays. It’s too late now. Very cold and awful customer service. I want a full refund back.”

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Posted 2 years ago

Hi Janelle, Thank you for taking the time to write an honest review. We are very sorry to read that you were not satisfied with your order and also with our service. This should not be the case under any circumstances. We formally apologize for this. Our customer service had already contacted you regarding this matter and refunded you the amount for the item you did not receive. However, due to the Christmas season, there were hardly any customer inquiries, which were unfortunately answered by us, sometimes delayed and short. This is not how our service should be and we would like to show you that we can do better. Our customer service will immediately contact you again and offer a solution, which is hopefully satisfactory for you. Take care Firebox

Posted 2 years ago

“Very easy to order and select what I wanted, however, very disappointed with the items I received in the mystery box.”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,594 reviews