Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won't use again.”

Helpful Report

Posted 3 years ago

Hi Philip We are sorry that you were not satisfied with our service here and had a bad experience. Our customer service team has already contacted you and offered you a partial refund of your purchase as a small compensation. We hope that this small gesture is a satisfactory solution for you, so that you can continue to order from our online shop in the future. We would be very happy about this. All the best Firebox

Posted 2 years ago

“Great service, quick delivery and updated throughout”

Helpful Report

Posted 3 years ago

“Cracking service”

Helpful Report

Posted 3 years ago

“Until Firebox start using a more reliable courier to deliver their parcels, there is not much point in ordering from them - Yodel cannot be bothered even appearing vaguely competent! So no review of what I ordered as I never received them ... which is a bit of a shame as they were Xmas presents”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your review. We are very sorry that you were not satisfied with our service and the delivery by Yodel. Our customer service team has already contacted you and apologised for the inconvenience. We have also sent you a gift card to make up for the inconvenience. We hope that you will give us another chance and remain a customer. Take care Firebox

Posted 2 years ago

“Still waiting on reply as my Christmas delivery got lost in post , thanks”

Helpful Report

Posted 3 years ago

“Parcel never arrived, even though I paid for next day delivery way before Christmas. Told me they had refunded the money back to my account. This was a lie and now I will have to seek legal help”

Helpful Report

Posted 3 years ago

Hello Holly, Thank you for your review here. It's a pity that you didn't receive your package on time, especially since it was a Christmas present. We also apologize for the delay in responding to your request. Unfortunately, due to the Christmas business, there were a lot of customer enquiries and we were not always able to answer them on time. We say sorry again for this poor service. However, customer service has arranged a refund for you and sent you a gift card as a small apology. We hope that this solution is satisfactory for you. We would be delighted if you would continue to shop with us in the future. Best regards Firebox

Posted 2 years ago

“Professional outfit, great fun communication.. seems a company you can trust.”

Helpful Report

Posted 3 years ago

“Quick delivery, ordered mistery box as a present and it was great! Also, hot choc bombes went down well too. Fantastic site for bit different presents. Will definitely be ordering again. Thanks very much!”

Helpful Report

Posted 3 years ago

“Ordered on 7 December. It was packed on 15 December. Then delivered on 20 December by Yodel. Slowest delivery possible. And far too late as I had already left to visit family. I have no idea how it takes a week to pack this, nor the best part of another week to ship it.”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you for sharing your experiences with us here. Of course, it's a shame to hear that you didn't receive your order in time. Our customer service has contacted you about this and arranged a full refund for you. This is our way of saying sorry again. We hope that you will give us another chance so that we can show you that our service is better. All the best Firebox

Posted 2 years ago

“Great products and excellent delivery, will use again 👍👍”

Helpful Report

Posted 3 years ago

“Missing item never delivered after a 2 week wait. I asked for my delayed item to be sent ASAP with the postage refunded due to circumstance, however they took it upon themselves to refund me for the item instead. So guess I’ll never get my missing item and have to find another gift for my husband. Never ordering from here again. Unreliable and don’t listen to customers requests.”

Helpful Report

Posted 3 years ago

Hello Hannah, Thank you for taking the time to write your review. We formally apologize to you for having had such a bad experience here. We are sorry that you did not receive your order on time, but our customer service team has already initiated a refund, and we have apologized again for the inconvenience caused. As a consolation, we have sent you a voucher card, which you can redeem with your next order in our shop. Maybe you will give us a second chance. We would be very pleased. Take care Firebox

Posted 2 years ago

“I really enjoy the coffee and think its value for money”

Helpful Report

Posted 3 years ago

“I ordered my package on the 19th of December 2021, it consited of three items and was said to arrive in 3 to 5 days. As of the 2nd of January 2022 it has yet to arrive. I am not sure whether that is a british shipping issue or whether its gotten lost or whatever but it has nearly been a month and the people whos presents still havent turned up are not happy”

Helpful Report

Posted 3 years ago

Hello Aimee, Thank you for writing this review. We would like to apologize for the bad experience you had made here. We are very sorry that your package was not delivered correctly by Yodel and that you did not receive your order. Customer service has of course arranged a refund and sent you a gift card. We are sorry again for the inconvenience caused and would be pleased if you would give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“The company has great devices and gadgets and the item was very well packaged in a great quality sturdy box. Delivery was on fire and received a lot sooner than expected, well in time for Xmas.”

Helpful Report

Posted 3 years ago

“Placed order on 7 December 2021, it is now January 2nd 2022 and it still has not arrived. It was intended as a secret santa gift but clearly that time has now passed. I cannot even redirect the service with the chosen courier. I've used firebox for years and has always been great but this experience has been quite a letdown.”

Helpful Report

Posted 3 years ago

Hi William, Thank you for taking the time to write a review. We are very sorry to hear that you are not satisfied with your order as well as with our customer service. In order to process your complaint as quickly as possible, our customer service has already contacted you and taken care of your case. We have also sent you a gift card as a small compensation. We hope that you will accept this small gesture as compensation. Maybe you would like to give us a second chance. We would be happy if you stayed with us as a customer. Best regards Firebox

Posted 2 years ago

“Superfast delivery. Super product.”

Helpful Report

Posted 3 years ago

“Kept us informed of when delivery would arrive. Would use again”

Helpful Report

Posted 3 years ago

“Excellent customer service and brilliant shopping experience everytime.”

Helpful Report

Posted 3 years ago

“I love the positivity from Firebox on everything - and as a result i’ve being a long-term customer for many years … if I want an unusual gift delivered with quirky good humour I know where to come😊”

Helpful Report

Posted 3 years ago

“Great service quick delivery”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews