Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with delivery and spoke to Luca who sorted it straight way and rectified the issue, unfortunately the postman made the same mistake! Emailed Luca and he got straight back to me with a solution. He was quirky and it felt like a personal response. Amazing customer service and a very happy customer!!”

Helpful Report

Posted 4 years ago

Hey Julie, You're amazing! Thank you so much for taking the time to review us, share your latest firebox experience and give us such an awesome rating! We're very sorry for all the kerfuffle experienced in this latest order, however, we are so glad to hear Luca resolved it right away for you. We look forward to seeing you back on the site again for more #giftgasms. Kind reagards, Firebox

Posted 4 years ago

“Great company to but stuff from delivery's are always on time even around Xmas. If there is a problem with your order they got on to sorting it out asap. I will definitely continue using Firebox.”

Helpful Report

Posted 4 years ago

Hey Daryl, Thank you so much for taking the time to review us, rate us and share your latest #giftgasm 😄 We're absolutely buzzed to hear good stuff all around. We look forward to seeing you back on the site for more 😏 You're pretty damn great yourself! We rate you too. Regards, Firebox

Posted 4 years ago

“Well, order made 19/12 and received today. But the personalised cushions looks great and quality is very good too. I texted them via WhatsApp and received response same day. Telling me, the manufacturer took some time off over the holidays. It's ok with me, as I wasn't in hurry to get them. But this information should be on their website too.”

Helpful Report

Posted 4 years ago

Hey Monika, Thank you for taking the time to review us and give us such a fantastic rating. We really appreciate and value the feedback you have given us, we take this very seriously and will ensure improvements are made where possible. We're delighted to hear that you're fully satisfied with your order. Should there be anything else we can assist you with, don't hesitate to hit us up. We are always happy to help! Kind regards, Firebox

Posted 4 years ago

“Just Perfect!”

Helpful Report

Posted 4 years ago

YOU are the perfect one here 😃 Feel free to share your Rick and Morty Portal Gun Light with us by tagging us on social media @firebox 😊 WUBBA-LUBBA-DUBB-DUBB! Firebox 😝

Posted 4 years ago

“Firebox products are usually better quality than some gift suppliers, with the same price tags. I loved the personalised pet face mat, even though I thought it had been lost in the post!”

Helpful Report

Posted 4 years ago

Hey Amy, Thank you so much for taking the time to review us and give us such fantastic feedback! We're delighted to hear your goodies did not get lost in the postal system and they made it safe and sound 😄 Hope to see you back on the site for more weird and wonderful gifts! Regards, Firebox

Posted 4 years ago

“If there was a zero star option I would have chosen that!!! Ordered a birthday present for a 10 day delivery and now 18 days later.......... there is a contact phone no. Why is a mystery because all it says is email them. Well I have done that three times and no response. Do not use them!”

Helpful Report

Posted 4 years ago

“Great products with prompt and efficient service.”

Helpful Report

Posted 4 years ago

Hey! Thank you for taking the time to review us and give us such superb rating. We're glad to hear about your fantastic #giftgasm Hope to see you back very soon for more 😏 Regards, Firebox

Posted 4 years ago

“Good stuff xx”

Helpful Report

Posted 4 years ago

Hey Clive, Thanks for taking the time to review us and rate us so positively! You're the best 😄 Looking forward to seeing you back on the site very soon Regards, Firebox

Posted 4 years ago

“Great peculiar items, awesome for gifts.”

Helpful Report

Posted 4 years ago

Hey stranger, You're pretty great too. Especially since you took time out of your day to review and rate us. More peculiar and awesome things to come - watch this space 😉 Looking forward to seeing you back on the site very soon! Kind regards, Firebox

Posted 4 years ago

“Great service and amazing products”

Helpful Report

Posted 4 years ago

You're pretty great too, Lisa! Thank you for taking the time to review us and give us such an amazeballs rating. See you back on the site very soon! Regards, Firebox

Posted 4 years ago

“Terrible Customer Service Product Supposedly due before Christmas it's now Jan 13th no option to cancel dont even want or need the product now never using this site Again Amazon is the way to go People”

Helpful Report

Posted 4 years ago

Hey Keith, Thank you for taking the time to review us. We are very sorry that your order did not arrive in the time estimated. We can see since reviewing us, your order was fully refunded and you were allowed to keep the item as a goodwill gesture. We hope to make improvements in the delivery services available so this type of delay can be prevented as much as possible. We are very sorry for any inconvenience this may have caused. Do let us know if there is anything else we can do for you. Kind regards, Firebox

Posted 4 years ago

“I wouldn't even put a 1 star if that's was an option.NEVER use this website, their customer care is appalling, emailed them a few times about my order that hasn't arrived and no reply. Very very disappointed as it was my boyfriends birthday and as a student I cannot afford these things to happen. Didn't even get any sort of confirmation email to even say I ordered but proceeded to take the money out of my account.”

Helpful Report

Posted 4 years ago

Hey Elizabeth, Thank you for taking the time to review us. We are very sorry to the kerfuffle you experienced with your order. We've taken a look at the order and can see the e-mail address was incorrect, which was determined when you contacted us. We proceeded to update the e-mail address and resend both your confirmation and dispatch e-mail. You were also provided with the tracking and refunded for the postage. We're very sorry for the delay in delivery and did refund you as it was only right. We hope to make it up to you next time! Kind regards, Firebox

Posted 4 years ago

“Never used firebox before but they did not disappoint. The dispatch/delivery could have been quicker but everything else made up for it. A great little item which looks good. No issues what so ever, so I would consider using the site again.”

Helpful Report

Posted 4 years ago

Hey secret stranger, Thank you so much for taking the time to review us and share with all of us your latest #giftgasm We're delighted to hear we impressed and pleased in every way. Looking forward to seeing you back on the site for more great little stuff. Regards, Firebox

Posted 4 years ago

“One of THE WORST, if not the absolute worst company I’ve ever ordered from. I’ve tried getting in contact with them many times with no response for over a week now. I even made twitter in the hopes they would actually reply. Nope. They haven’t responded to my emails or direct messages on Twitter. I payed express delivery to get it delivered on the 2nd of January and it is now the 12th January with no information about my parcel. It was a birthday present that is well over due. As a student I can’t accept just losing so much money with no resolve. However, Firebox don’t want to help by the looks of it. Yes their products and website look cool, in fact I was actually really excited to order from there. But NEVER ORDER from there because you’ll never get your package or have anyone reply to any of your messages, just seems like a huge SCAM.”

Helpful Report

Posted 4 years ago

Hey, Than you for taking the time to review us. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query is being ignored, we do respond to every single message across every contact point customers use. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We can see your order was considered lost in post and resent on Jan 13th. We've also refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your Paypal account within 24 hours. Once again, we are very sorry for the delay in communication. We hope to make further improvements to avoid this from happening again. Do let us know if there is anything else we can do for you. We are always happy to help, even if we do so a little slower than usual. Kindest regards, Firebox

Posted 4 years ago

“Great products, never thought I would find a teddy blobfish!”

Helpful Report

Posted 4 years ago

Hey Katie, Thank you so much for taking the time to review us. You're great! Glad we made your dreams come true. Looking forward to seeing you back on the site very soon - more #giftgasms comin' right up! Regards, Firebox

Posted 4 years ago

“In the past I've had great experiences with Firebox, but I ordered several Christmas presents in November 2019 and they only just arrived yesterday! It's January 2020 and people didn't receive their presents in time for Christmas. Appalled doesn't even cover it. I was shocked because they had been so good in the past but the items I received were either broken by the courier and took another month to come back or just took too long to arrive. I tried contacting Firebox several times and there was never any response.”

Helpful Report

Posted 4 years ago

Hey Phoebe, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. 😔 We've looked into your pre-order of Turkey Mugs and can see the parcel was damaged in transit and returned. A replacement was sent out to you with next-day delivery, the tracking shows it was delivered successfully. We're very sorry for any inconvenience all this kerfuffle may have caused. Should you still have issues with this order, don't hesitate to reach out to us. We hope we can make it up to you next time! Regards, Firebox

Posted 4 years ago

“Just like many of the other reviewers - I ordered a gift for my son over a month ago and it still hasn't arrived. Despite my numerous attempts to contact Firebox I've had no response. This company is clearly operating in fraudulently in taking orders it is not fulfilling...”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We can see that since the review was posted your parcel was considered lost in post and you were fully refunded. Should you need anything else, don't hesitate to contact us. Kind regards, Firebox

Posted 4 years ago

“I'm currently still waiting on my item to be delivered that was ordered over 2 weeks ago, when contacting CS they just don't respond to anything. Tried every day for the last week to get a response and nothing.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query is being ignored, we do respond to every single message across every contact point customers use. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've taken a look into your order and can see it was ordered on Dec 27th, which is after the Christmas cut-off. Unfortunately our supplier was closed throughout the Christmas bank holidays and only resumed production on Jan 6th. We can see that you have since been e-mailed back and your order was dispatched as estimated and delivered by Royal Mail. We are very sorry for any inconvenience you may have experienced with this order. Should you need anything else, don't hesitate to reach out to us , we are always happy to help (even if response time is a little longer than usual!). Kind regards, Firebox

Posted 4 years ago

“I spent £70 on two gadget mystery boxes as Christmas presents. Firstly both boxes had the same contents which was disappointing. Secondly the items inside were awful and useless. One of the ‘gadgets’ was as good as a McDonald’s happy meal toy and another item was some Bluetooth speakers that crackle when more than a foot away from the device. Massive waste of money.”

Helpful Report

Posted 4 years ago

“Latest product was took over a month to deliver. Seeing as I only like in ROI I find this quite ridiculous. The holiday season probably impacted this so to a certain point I accepted this. However not receiving updates and not warning customers of this wait was frustrating as I could not be sure it was a lost package or slow service.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see it was dispatched on Nov 6th using International Airmail Untracked, these usually take up to 10 working days meaning that your parcel was due to arrive by No 20th. In the rare case there are any delays, we do ask you to wait a further 10 working days to allow some time for the parcel to arrive (they can sometimes be held up in customs) before considering it lost in post. The parcel should have been received by 4th Dec at the very latest. We contacted you on Jan 14th in regard to this order asking you to confirm whether you had received this parcel and have not heard from you since. Should you still have issues with this order, don't hesitate to get in touch at your earliest convenience. We're more than happy to help in any way we can. Kindest regards, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews