Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really easy site to use, my products arrived quickly and I absolutely loved the little touches in the delivery emails and in the package itself. I will definitely be using them again and have already recommended them to all my friends.”

Helpful Report

Posted 4 years ago

Elinor, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I paid for expedited shipping and the package showed up after expected delivery date. I emailed and they made the shipping right, cool! When the package arrived the item had a chip out of the lens. I emailed again about the defective product and NO response!! Pretty lame!! This was supposed to be a gift so not only did it not show up in time it was defective when it did arrive with no recourse!!”

Helpful Report

Posted 4 years ago

Hey there Kelly, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out directly via e-mail as we were concerned about your experience and wanted to help. We can see you were refunded for the delayed delivery. We can also see you have e-mailed us about the issue with the item and said you'd get back in touch if the chip hindered the projection of the image. However, we haven't heard from you since. Should you wish to discuss this matter further and see what your options are to rectify the issue, do respond to our e-mail at your earliest convenience. Kindest regards, Firebox

Posted 4 years ago

“Prompt arrival of order.”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered a mystery box for my nephew for Christmas. I searched firebox website for suitable gifts for teenage boys up to 16 and this was recommended. The box contained an item which I don’t think was suitable CBD Xmas pudding.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're taking your feedback on board to improve the description on our product pages. Our gift-finder does not filter gifts by age so this could not have been recommended by us. Either way, we are very sorry for the inconvenience caused. Regards, Firebox

Posted 4 years ago

“I bought this as a little present for my daughter for Christmas. It is now mine! Brilliant little gadget I love it!”

Helpful Report

Posted 4 years ago

Hey there friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product I purchased originally was out of stock, but true to their work as soon as it came back into stock it was dispatched to me and I’m very happy with the quality of the product and the service I received”

Helpful Report

Posted 4 years ago

Hey Stephen, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“5***********”

Helpful Report

Posted 4 years ago

Joanna! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Items arrived earlier than expected, exactly as described. Have bought before, will buy again”

Helpful Report

Posted 4 years ago

Hi friend! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Love how unique their items are. Delivery is always quick and efficient, and you get free sweets!”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Really nice gift for my daughter and niece.”

Helpful Report

Posted 4 years ago

“In 2019 I tried to do all of my Christmas shopping online . Firebox has great selection of quirky, unusual and interesting items and I can always find gifts for my family and friends on this site. Is it easy to browse, choose and pay. Shipping and packing is always swift and everything arrived in time for Christmas. .”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being such a good noodle and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I’ve only ordered a couple of times from Firebox but have always had good service. I had to return an item in my last order due to it being a duplicate Christmas present. There was a long wait for a reply to my email as I thought I needed a returns number. Firebox still allowed me to return the item even though it was out of the returns date due to the long wait for a reply to my email. Fantastic customer service.”

Helpful Report

Posted 4 years ago

Donna! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Always fast delivery a great place to shop for difficult people”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered 6 mystery boxes and they were all the same thing.”

Helpful Report

Posted 4 years ago

“Accurate description of product, timely delivery and good value for money”

Helpful Report

Posted 4 years ago

Sarah, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My first experience with Firebox was pretty bad as i didn't receive the 2 items I ordered, that were supposed to be 2 presents for Christmas, but then the after sale service has been very fair and efficient, what I very appreciated, so I give a 5 stars for that”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are glad we could help make it up to you! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Best online store out there. Full of quirky goodies, the customer service is amazing and tbh, I love their humour.”

Helpful Report

Posted 4 years ago

“Very happy with purchase arrived quick, would buy from again.”

Helpful Report

Posted 4 years ago

Tracey, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Item arrived smashed.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Really sorry that your order of Rick Sanchez 3D Mug was damaged in transit 😔 We can see you were refunded in full for the damaged item, as requested by yourself. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“My first order arrived damaged due to the delivery service. I contacted Firebox and they swiftly responded and refunded my delivery fee and resent a replacement free of charge. 10/10 would recommend.”

Helpful Report

Posted 4 years ago

Hey Jodie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We were delighted to help! Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews