Login
Start Free Trial Are you a business?? Click Here

Firebox Reviews

4.4 Rating 4,703 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,703 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great thank you!
Helpful Report
Posted 3 years ago
Brilliant fast service , good came well wrapped
Helpful Report
Posted 3 years ago
Excellent as gifts so appreciated
Helpful Report
Posted 3 years ago
Nice product, arrived quickly and packaged well. It hasn't been used yet as it's a gift
Helpful Report
Posted 3 years ago
Fast delivery
Helpful Report
Posted 3 years ago
Quick delivery!
Helpful Report
Posted 3 years ago
The parcel hasn't came and still waiting to hear back from someone
Helpful Report
Posted 3 years ago
Hi there Kevin, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers
Posted 3 years ago
It looked fantastic once I had put it all together. When it arrived the lego figure was apart in the frame.
Helpful Report
Posted 3 years ago
You still use yodel, who are rubbish
Helpful Report
Posted 3 years ago
Hi there Sophie, Thank you for taking the time to review us - we appreciate it. It's a shame to hear that you're not happy with the deliverer. Our customer service team will contact and hopefully resolve the matter to your satisfaction. Take care Fireboxers
Posted 3 years ago
Quick & Order correct. Absollutely nothing to complain about.
Helpful Report
Posted 3 years ago
Brilliant service đź‘Ź
Helpful Report
Posted 3 years ago
You people are bloody marvelous! Always deliver, never a problem. You're a bright spark in this dreary Covid lockdown.
Helpful Report
Posted 3 years ago
I brought the pillowcase with my parents face as he had passed away, it’s good quality, lovely and soft and I am really pleased with it, will be ordering again with a different picture - well done everyone, thank you.
Helpful Report
Posted 3 years ago
Personalised gift but still arrived very quickly and good quality
Helpful Report
Posted 3 years ago
Top from start to finish
Helpful Report
Posted 3 years ago
Turned out awesome and arrived on a timely manner
Helpful Report
Posted 3 years ago
You’re asking me to review an order I haven’t even received yet?! ordered 3 weeks ago and still waiting…
Helpful Report
Posted 3 years ago
Hi there Amy, Thank you for taking time to review us - we appreciate it. We are very sorry, that your order has not arrived yet. Our customer service will contact you by mail and hopefully, they can solve your request. Take care Fireboxers
Posted 3 years ago
Great choice of quirky gadgets and gizmos. Something, literally, for everyone. Firebox fired off my purchase in lightning quick time. Couldn’t be happier. Thank you!
Helpful Report
Posted 3 years ago
Arrived in good time. Item arrived intact and as described.
Helpful Report
Posted 3 years ago
The products are good but the customer service is lacking. I had to chase my order after two weeks, only to be told it wasn't sent yet because an item wasn't in stock. I had no communication to tell me this was the case and would have been left waiting. There was no explanation of what that meant, ie they were waiting for it to be in stock or would offer refund. I had to email and ask these questions.
Helpful Report
Posted 3 years ago
Hi there, Thank you for taking the time to review us - we appreciate it. We are very sorry that you had a bad experience with our Firebox customer service. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers
Posted 3 years ago
Firebox is rated 4.4 based on 4,703 reviews