Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,595 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service.”

Helpful Report

Posted 3 years ago

Hiya Robert, Thanks for reviewing Firebox! 🌟We are so happy to hear you've had such a wonderful interaction with our customer service team. Cheers! The Fireboxers

Posted 3 years ago

“I ordered a personalised pillow case two weeks ago tomorrow and selected 3-5 working days shipping yet only received it yesterday. After contacting yourselves I was notified there was a technical error and my shipping fee was refunded. I am happy with the way it was resolved quickly however understandably a little disappointed it missed my boyfriends birthday. I have ordered from yourselves in the past and haven’t had an issue so I will try again in future.”

Helpful Report

Posted 3 years ago

Hey there Anon, Thanks for reviewing Firebox, though we are sorry to hear it hasn't been the awesome experience we both had hoped for. We looked into your order of the Sleepy Head Pillow Case and can see you have since been in touch with our customer services team, and confirmed your order arrived Feb 23rd. We can see our team also sent the tracking information for you. Do let us know if you have any more concerns or worries, we're always happy to help! 😄You can contact us via e-mail: info@firebox.com Take care, The Firebox Team

Posted 3 years ago

“I ordered the new mystery box . Good selection of items and definitely worth over the £40 price but if you search each individual item they don't come to anywhere near the over £80 as claimed.”

Helpful Report

Posted 3 years ago

Hello Mark! Thanks for taking the time to review your Mystery Box, though sorry it wasn’t the experience both of us would have wished for! We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! Should you wish to discuss this further with our customer service team, please email info@firebox.com. They’d be delighted to help in any way they can. Take care The Firebox Team

Posted 3 years ago

“I ordered a Fizzics Draftpour on new years day for my husband's birthday, only available from two UK sellers. I foolishly ordered it from the company that was not Firebox. They promised delivery at the end of January... Then February... Then April. I decided to ask for a refund, came to my senses and ordered it from Firebox instead. It arrived THE NEXT DAY. He's using it now and I'm so pleased. Forgive me, I'll never go elsewhere again xx thank you xx”

Helpful Report

Posted 3 years ago

Hey Karen, Thanks for taking the time to review Firebox! We are so excited that you love your Fizzics Draftpour. You deserve that pint 🍻 The Fireboxers

Posted 3 years ago

“ORDER #193357 I ordered my personalised plushy doll 2 weeks ago and it has not arrived yet the status say fulfilled. Can you please tell me where my order is or if it is even coming?”

Helpful Report

Posted 3 years ago

Hello there, Many thanks for taking the time to reviews, and sorry to hear you're still waiting on your Mini Me doll! Unfortunately international deliveries can currently take a little longer than we would like to, and with this product we do have a lead time of 14 working days. However we can definitely provide you with more information on your delivery - please pop us an email (info@firebox.com) and we'll get back to you right away with more insight. Hope to hear from your soon, The Firebox team

Posted 3 years ago

“I brought a food mystery box and it's awful! Completely waste of money and rubbish items. Clearly last seasons food your just trying to get rid of. Items Completely random items and non of it would anyone eat. Will not be buying again.”

Helpful Report

Posted 3 years ago

Hello stranger! Thanks for taking the time to review your Mystery Box, though sorry it wasn’t the experience both of us would have wished for! We try to curate a selection of items in our bestseller list, all round favourites. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! Should you wish to discuss this further with our customer service team, please email info@firebox.com. They’d be delighted to help in any way they can. Take care, The Firebox Team

Posted 3 years ago

“Excellent service and brilliant gifts. Will defo recommend to others!!”

Helpful Report

Posted 3 years ago

Hey Mike, Thank you for taking time out of your day to review Firebox, we're so happy to hear it was the wonderful experience we both hoped for! You are brilliant too. Cheers, Fireboxers

Posted 3 years ago

“Most of My purchases were with me within 24 hours which is amazing. One item was delivered the following day as it was personalised. I am really impressed with both the products and the way I was able to contact ‘a person’ when I had a small query . Thank you.”

Helpful Report

Posted 3 years ago

Hey Helen, Thanks for taking the time to review and rate Firebox - we appreciate it! Cheers, Fireboxers

Posted 3 years ago

“Lads, I am so sorry for not reviewing your company sooner. I have been buying from you for at least the last 10 years and have never done it. I love yous 😘”

Helpful Report

Posted 3 years ago

Hey Ami, We love you! Thanks for reviewing and rating Firebox, we really appreciate your loyalty 🔥 You're the best! The Firebox Team

Posted 3 years ago

“Very hot was challenged to do the whole bare witch I just succeeded it was painful but please make one 2x hotter”

Helpful Report

Posted 3 years ago

Hey Scott, Thanks for reviewing and rating Firebox. We'll definitely think about it, just for you 🌶 Cheers, The Team at Firebox

Posted 3 years ago

“Out of all the places I have bought from , this is the best customer service I have ever seen and dealt with, there was alot of problems with the delivery of my order but they helped me through every step and made sure I don’t lose any money , would definitely recommend and I would shop here again.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing and rating Firebox - we appreciate you! 🌟 We are so sorry that the delivery experience, in this instance, has been a kerfuffle. However, we appreciate that you brought this into our attention so we could work our magic. We would never want you to be out of pocket! Hope you love your goodies 🎉 Cheers, Firebox

Posted 3 years ago

“Sizzling-hot customer service... I placed an order for a few bottles of hot sauce. They arrived super-quickly, but unfortunately one of the bottles was broken and leaking. I dropped the team a quick email with a photo, and have a replacement on the way. No fuss, or endless delays. Just brilliant. Thanks guys!”

Helpful Report

Posted 3 years ago

Thanks, Helen! We appreciate the time you've taken to review and rate Firebox 😄 Glad you reached out to us about the smashed bottle, so we could send you a fresh bottle. Enjoy the heat! 🥵 Take care, Firebox

Posted 3 years ago

“Amazing efficiency this company , dealt with someone on there WhatsApp about a return , only returning as it was an unusable present... you try brewing beer with a 3 year old girl and 6 year old boy at your need 24/7 lol great company will def use in future 👍”

Helpful Report

Posted 3 years ago

Hey Simon, Thanks for taking time to review Firebox - we appreciate it. We look forward to your return! 🍺 Cheers, Firebox

Posted 3 years ago

“From ordering and my help with customer service support was an absolutely first class experience as usual. I have no problem in recommending.”

Helpful Report

Posted 3 years ago

Alrighty, Thelma! Thanks for reviewing and rating Firebox! 💖 We're really please to hear this was the wonderful experienced we both hoped for. Take care, The Firebox Team

Posted 3 years ago

“Shaneen gave excellent customer service! I’d made an error on my order and Firebox offered a goodwill gesture to resolve my problem. I will happily be using the website again and recommending too!”

Helpful Report

Posted 3 years ago

Hey there anonymous friend, Thanks for being such a gem, and reviewing Firebox. Mistakes happen, glad you got in touch and we could work our magic. All the best, The Firebox Team

Posted 3 years ago

“awesome gifts they are so fun to look at i joke around with my friends when scrolling through these.”

Helpful Report

Posted 3 years ago

“Customer service is outstanding! Shaneen did their best to solve the issue I had, and did so very quickly! Wonderful!”

Helpful Report

Posted 3 years ago

Hey Steph, You're not too bad yourself 😉 Thanks for being so amazing and taking some time to review Firebox! So good to hear how wonderful your interaction with our customer services team was - thanks again! Take Care, The Firebox Team

Posted 3 years ago

“Very quick reply and provided the exact information I was looking for. Couldn’t ask for any better service :)”

Helpful Report

Posted 3 years ago

Hiya Galen, thanks for reviewing Firebox! We appreciate your feedback on your latest interaction. We're delighted it's been such a wonderful experience. Cheers, Fireboxers

Posted 3 years ago

“I have been ordering from firebox for a number of years as they are always my go to for presents, but due to a mistake on my part I had to contact customer service. I can now say that there customer service is brilliant, so helpful and very quick to both respond and act. A wonderful person called Shaneen sorted my problem very quickly and efficiently 👍 so I can’t recommend them enough 👏”

Helpful Report

Posted 3 years ago

Hello there, Laura! 👋 Thank you for being such a gem and reviewing Firebox - we appreciate it!💎 We're glad you came to us straight away so we could help. It's been a pleasure. Take care, Laura The Firebox Team

Posted 3 years ago

“Shipping untracked 10-14 days....it took 10 days just to actually ship the order. Here we are 21 days later and the package is still in transit somewhere until it gets to my local carrier, then an extra few days more from there. I've received items from Wish more quickly than this.”

Helpful Report

Posted 3 years ago

Hello there Tim, Thanks for taking the time to review and rate Firebox, though we are sorry to hear it hasn't been the experience we both hoped for. We can see that your order was sent out on Jan 6th using International Airmail Untracked. Your chosen delivery method usually takes up to 14 working days (Mon-Fri) so the parcel was due to arrive Jan 20th - 26th. We are so sorry you're without parcel! 😱 Do contact our team directly via e-mail, we'd love to help in any way we can: info@firebox.com. We look forward to hearing from you soon. Cheers, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,595 reviews