Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a personalised suitcase cover , which although appears to be good quality I found that it seems small on my case even though my case was within the dimensions for the size. Also there is no hole for the side handle on my suitcase”

Helpful Report

Posted 5 years ago

Hello Ian, Thanks for taking the time to review our company. Very sorry to hear you had this issue with our Head Case. We can definitely get this sorted for you! Just send us an e-mail over to info@firebox.com with your order number and we'll look into some options on how to rectify the situation. Thanks again! Cheers, The Firebox team

Posted 5 years ago

“Very poor quality for the price, photo not printed as depicted with areas cut off from how I positioned them when ordering. Colours are rubbish. Waste of money. Also interesting to note that firebox only publishes reviews for products that are positive, didn’t see any negative reviews until I clicked on here to leave my own review! Disappointing.”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thanks for taking the time to leave a review. We're sorry for any disappointment caused by the product you received. If you could send an email to info@firebox.com with your order number and some photos of the faulty item received, we'd be happy to look into this further for you! If you could put 'Trustpilot Review' in the subject line of this email then we'll assure we get back to you as soon as possible. Look forward to hearing from you soon! Kind regards, Firebox Team

Posted 5 years ago

“Okay so I placed an order on the 16th of april for a product to be sent to a friend of mine and it was expected by the beginning of the month of may. Its the 10th now and he still hasn't gotten it and I've sent an email and yet no response still and its been a few days and I'm becoming impatient. I'm doing a 3 star because ive ordered something before and it came out great but at the moment I just want that gift tonget there”

Helpful Report

Posted 5 years ago

Hey Alex. Thanks for leaving feedback. Really sorry for the delay of your parcel. Can you please email us at info@firebox.com and we can resend your order and refund your postage. Cheers Firebox team

Posted 5 years ago

“Loved the covers for the suitcases.. I ordered 3 of them.. my only quibble is why I paid £5 delivery for each one when they all arrived together in a small package?”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear about this issue with your postage. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a postage refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Don't ignore dimensions. The unicorn hour Glass is cheap and Lilliputian. First and last order from firebox.”

Helpful Report

Posted 5 years ago

Hello Melissa. Really sorry your order wasn't up to much. We would love to make it up to you. Please email us at info@firebox.com with Reviews in the subject. Cheers Firebox.com

Posted 5 years ago

“I ordered Trolley the nightlight dinosaur and not only did I get it a bit sooner than expected. I opened it full of excitement and it lights up and works really well I love it the changing colors makes it so much better than expected but before using it i broke the little cap by accident since i didn't notice the screw but no worries because it was just a tiny piece so I was okay with it still an amazing product”

Helpful Report

Posted 5 years ago

“Amazing and fantastic customer service”

Helpful Report

Posted 5 years ago

“i have tried over 40 different photographs to go onto suitcase none successful really annoying”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear you had some troubles with the image upload on our personalised product. We would just need the image to be at least 1000 by 1000 pixels, in order to have a good quality print. If you could send us an e-mail to info@firebox.com with the images you wish to use we'll see what we can do to help and guide you through this ordering process. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Dont bother with the mystery boxes you, will be dissapointed!!!!! Complete rip off!”

Helpful Report

Posted 5 years ago

Hello Philip, Thanks for taking to time to review your experience with us. Very sorry to hear you were not satisfied with the content of our Mystery Box! We try our best to have a selection of our most successful products but it seems we didn't hit the target this time. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a replacement or refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Happy with the service received and the mystery box was great, I had to have a peep before mother's day haha. Thankyou Sara Secco-Weidar for fast communication. Highly recommended 👍”

Helpful Report

Posted 5 years ago

“I had a fantastic first experience with Firebox! An issue with an item where a still-capped bottle had mysteriously managed to spill 1/3 of its contents within the parcel was resolved excellently. Specifically I was extremely impressed with the customer service. The speed of reply to my email was the fastest human response from a company I've experienced, and the responder in particular Luca Richiardi was pleasant, kind and helpful and like a flash set up an express delivery of the damaged item free of charge.”

Helpful Report

Posted 5 years ago

“12 euro se ding coats to nethela ds.....”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Unfortunately we cannot quite make out what the issue seems to be, but if you could elaborate over e-mail with us we'll be happy to help you! Our customer service e-mail is info@firebox.com Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“After reading all the great reviews about the mystery boxes i decided to order for a family members birthday. I was dissapointed with what was in the box. A chocolate santa...in March. A pair of socks with no tags like they had been used and just chucked in there. 2 of the other items were the same thing! Only one decent thing in the box! Wud not order agen. I know its a mystery box but expected better for what i payed. I got the gadget box if anyone was wondering.”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear you were not satisfied with the content of our Mystery Box! We try our best to have a selection of our most successfull products but it seems we didn't hit the target this time. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a replacement or refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Overall I have been very happy with my purchases from Firebox (the mushions and suitcase covers are brilliant and hillarious), but I recently purchased a couple Personalized Heat Change mugs and while they do work, the water has to be extremely hot to cause the change. I had my coffee in it this morning and the mug didn't change at all.”

Helpful Report

Posted 5 years ago

Hello Tarin, Thank you for your review, we appreciate your feedback. Oh dear, sorry to hear that, our heat changing mugs need to have near boiling water in them to change, which I imagine you did. There's a chance you've received faulty mug/s. Could you be so kind and email info@firebox.com FAO John and I'll get this issue sorted for you as soon as possible. Once again, ever so sorry for the hassle caused. Best regards, John Firebox team

Posted 5 years ago

“I got this for my mum when I joined the military she loves it cos it's like I can still hug her when she's cold”

Helpful Report

Posted 5 years ago

“I bought the double faced pillow for my boyfriend as a birthday present. I ordered it at the start of the week and it just arrived. Safe to say it was definitely money well spent. The quality of the pictures having been printed on to it is fantastic and the fabric and so soft to touch! I love it!”

Helpful Report

Posted 5 years ago

“I bought the "black as my soul" bath fizzers for my boyfriend for valentine's Day. We were so excited to see how they would turn out. When he put one in the bath it turned the water a very very light murky grey. We added another one and it became slightly more grey but was in no way black. Very disappointed, they have now been put at the back of the cupboard probably to never see daylight again. Firebox products are generally fantastic so pretty disappointed at this. Delivery took a while as well which is really unlike firebox.”

Helpful Report

Posted 5 years ago

Hey Abbey! Thanks for taking the time to leave a review. It sounds like you got some faulty bath fizzers there... very sorry about that! We'd love to get new ones sent out to you right away or get you a refund on them - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Looking forward to hearing from you! Best regards, Luca :) Firebox team

Posted 5 years ago

“great website and great products”

Helpful Report

Posted 5 years ago

“I bought a disco bath light for my son at Christmas. Unfortunately the lid could not be undone to insert batteries so I emailed Firebox. They replied quickly and politely and sent me a new item will no fuss or bother. Really good customer service and no need for me to muck about returning the old item. Thanks.”

Helpful Report

Posted 5 years ago

“I bought the Hatchling Dragon candle. It looks great, but is really disapointing that mine failed to work as a candle. So we've got a dragon trapped inside a bunch of wax that won't light. Great ideal, poorly executed.”

Helpful Report

Posted 5 years ago

Hey! Thanks for taking the time to leave a review. Hmm, looks like you may have got a faulty Hatching Dragon Candle there...very sorry about that! We'd love to get a new one sent out to you right away - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Warm Regards, Sara - Firebox Team.

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews