Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a mystery gadget box for my husband and it came with a double Detachable speaker that was broken the rest of the box wasn’t anything special, also got a drink mystery box it was ok I suppose, the 3rd mystery box never turned up no contact till I got in contact, sent email about the speakers still no contact obviously a busy time.”

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Posted 5 years ago

“YOURE CUSTOMER SERVICE SUCKS. I SENT EMAILS ON DEC 17TH, 19TH & 26TH. YET NO REPLIES.”

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Posted 5 years ago

“Ideal and creative site , highly recommend to all special people who wanted more from their life ♡”

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Posted 5 years ago

“Firebox is great for random gifts that everyone loves”

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Posted 5 years ago

“Terrific items as always. Have bought amazing gifts for years from Firebox. I knocked a star off because the box the items were delivered in was about three times too big and that's just wasted packaging.”

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Posted 5 years ago

“Good products, great communication. Will use again.”

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Posted 5 years ago

“We love the beard lights, ordered disco set and can wear for Christmas (lights only) then add disco balls for New Years!!”

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Posted 5 years ago

“Oh Firebox, you are amazing. I ordered stuff and you sent me stuff and everyone who received their stuff at Christmas was happy”

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Posted 5 years ago

“I was very disappointed with what I ordered. I order every Christmas and birthdays through the year the mystery gadget box, I order three at Christmas and around two/three through the year. Unfortunately I ordered my usual boxes and so did my two brother we all ended up with the same gift boxes twice. This was such disappointment! There should be a variety or a choice 3 different boxes just like the secret Santa boxes. I won’t be ordering these again it’s such a waste of money.”

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Posted 5 years ago

“The mystery gifts are ok as a token novelty present but for what’s inside they are certainly not worth the £20 price tag”

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Posted 5 years ago

“What fantastic surprises for everyone”

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Posted 5 years ago

“we all loved the moon lamp sooo very much, although baby Hector still to young to give a considered opinion, but it will light his way to sleep”

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Posted 5 years ago

“Very happy with service and gifts I ordered”

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Posted 5 years ago

“Great place to find unusual gifts.”

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Posted 5 years ago

“Package did never arrive. Still waiting, maybe some day.”

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Posted 5 years ago

“Didn't get what I paid for.”

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Posted 5 years ago

“Great products, fun copy on the website - their website is a joy to use and shop.”

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Posted 5 years ago

“Absolutely fantastic. I put it on my dogs collar. He's the "shiniest dog in the park!”

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Posted 5 years ago

“Great customer service, excellent range of different products at affordable prices.”

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Posted 5 years ago

“Always great response from them. Quick delivery and never had any problems.”

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Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews