Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,701 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, delighted with product, bought as a stocking filler, great service.”

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Posted 4 weeks ago

“Great choice of items and gift ideas”

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Posted 1 month ago

“Purchased this item as a funny and unique little xmas "wrap up" for my adult son. It's so cute and I know he'll laugh and also love it. The item is exactly as shown on the website photo and delivered within the dates given on order. Very happy with the ordering process, the product and delivery.”

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Posted 1 month ago

“Super quick delivery, items as described”

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Posted 1 month ago

“Order arrived so quickly and was great quality, used firebox before and will use again.”

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Posted 1 month ago

“Good items and good service”

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Posted 1 month ago

“Quick service, fully informed on product and order . To be recommended.”

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Posted 1 month ago

“Price was excellent, delivery was fast.”

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Posted 1 month ago

“Great unusual products, good online descriptions with customer feedback, delivery fast and packaged well. Can't go wrong 👍”

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Posted 1 month ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

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Posted 1 month ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

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Posted 1 month ago

“Unfortunately lack of communication about my order. Order was delayed but I wasn’t informed. I then was told i would be emailed when it was shipped out. I wasn’t. I’ve waited 3 weeks for my order with no communication to say it was delayed which would have been really appreciated.”

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Posted 1 month ago

“Very quick service and delivery”

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Posted 1 month ago

“Excellent customer service”

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Posted 1 month ago

“Didn't receive”

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Posted 1 month ago

“Very quick delivery.”

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Posted 1 month ago

“Quick service, everything seems fine (gifting)”

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Posted 1 month ago

“Love the choices of gifts to buy. Very easy to order and delivers on time🤩”

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Posted 1 month ago

“Item delivered very quickly. Bough as a gift so unable to comment on item”

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Posted 1 month ago

“Ordered an item 12 days ago, still no notification of despatch and no item has been received. My credit card has been debited and I have nothing. This was a much needed Christmas gift, I cannot get any reply to my emails or WhatsApp’s to the support team which the site says will be responded to within 24 hours! Bitterly disappointed, I wish someone would contact me and help to find my order. Will never use again and recommend avoiding firebox. Will have to source the item elsewhere and assume I’ve lost my money. A hard lesson learned.”

Helpful Report

Posted 1 month ago

Firebox is rated 4.4 based on 4,701 reviews