Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast and exactly what the description said. love it”

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Posted 10 months ago

“Its not one size! Unless it's for children. Very disappointing gift for my dad. Waist of money and awkwardness on the day. Im size uk5 and it barely fit me so im not talking a fully grown man 😤”

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Posted 10 months ago

“Took 10 days to respond that it was an age restricted product and still not had my refund - I also sent chaser emails. All while I ordered something else from another website with perfect service!”

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Posted 10 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! Firstly, we're sorry for the delay in responding. During the holidays, we experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. I'm sorry you're on the receiving end of this as I know from first hand experience that this has caused me nervousness and uncertainties that are specifically amplified during the holidays. I've shared your comments with our Product Team to revise this product and our processes. We've also revised the order and see the entire order has now been refunded. Again, we apologize for this mess-up and look forward to another chance at being a part of your home.

Posted 9 months ago

“Fast delivery nice looking books but as not for me hard to review... Rude to read first before giving to someone!”

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Posted 10 months ago

“I only give it 4/5 as i probably missed the scale chart of my items. Other than that they were awesome and i loved them, what's more I loved giving them as gifts. I have no experience of returns atm.”

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Posted 10 months ago

“Fantastic products and a quick delivery service”

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Posted 10 months ago

“Items were as described and arrived very quickly. Thank you.”

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Posted 10 months ago

“Excellent personalised two faced cushion as always. Bought three so far. Excellent speedy delivery.”

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Posted 10 months ago

“Items as advertised, speedy delivery.”

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Posted 10 months ago

“Excellent service, very quick delivery. Would definitely use again x”

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Posted 10 months ago

“I ordered near Christmas, and it was here really quickly, my fiance was very happy with his mushion of his Dad ♡ However, the uploading of a second photograph was apparently difficult to upload, and I got a one sided print Mushion, which was disappointing. Someone from firebox saw my review and reached out, and they sent a double sided printed Mushion out for free. Not many companies would do that! A big Thankyou Firebox, the other Mushion, is on its way to San Diego, U.S.A right now. I’m sure it will be loved.”

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Posted 10 months ago

“Very impressed with service and the product - a marvellous "singing cats" Christmas card. Thanks”

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Posted 10 months ago

“Great service, well packaged items and fast delivery. Bought as gifts, guaranteed to raise a smile if not split a side or two.”

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Posted 10 months ago

“Great range of gifts at reasonable prices, fast delivery, everything arrived as ordered, quality of products was as advertised. Great experience again!”

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Posted 11 months ago

“Perfect secret santa gift, recipient loved it. Others in office did too.”

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Posted 11 months ago

“Delivery was a nightmare, your wouldn’t allow me to re arrange delivery or leave in a safe place, took 5 attempts for the delivery to arrive when I was in.”

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Posted 11 months ago

Hi there, Thank you so much for your honesty here! We're sorry to hear about these delivery delays/hiccups with the carrier. We've shared this with our Operations team to see if there's anything we can do to improve this on our side. Please reach out to us directly if there's anything else we can do.

Posted 10 months ago

“You can always find that something different at firebox.”

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Posted 11 months ago

“very happy with all aspects. great unusual gifts.”

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Posted 11 months ago

“Wish I'd checked reviews before ordering. Item missing from order and no response to contact. Avoid”

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Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! Secondly, we apologize one of your items wasn't sent! Our team encountered a system glitch that caused the item to not be processed correctly -- we're now aware of this and working to prevent it from happening on future orders. We're again sorry this happened on your order. We reached out to send it again but it was decided the best route was to offer a refund. We're here if there are any further questions.

Posted 10 months ago

“Extremely wicked service and well packaged item. Item is a Xmas gift an I know she is going to love it. Great place to shop for that something a little different.”

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Posted 11 months ago

Firebox is rated 4.4 based on 4,593 reviews