Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shaneen was very polite and understanding. She was willing to issue me a full voucher on my mushions as there was a unfortunate printing error! Thank you!!”

Helpful Report

Posted 4 years ago

Hey Kieran 😄 Thanks for the amazing review! We are delighted that we could help fix that mishap for you. We super duper appreciate how understanding and patient you were with us. You're awesome, Kieran.

Posted 4 years ago

“Amazing unusual gifts perfect for a good old laugh 😂”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you for taking some time out of your day to share your thoughts on your last Firebox haul. We love making people smile, giggle and cry with laughter. We cannot wait to see you back for another good ol' laugh. Firebox

Posted 4 years ago

“I ordered the "Peek a Boo - Hidden Face Personalised Cushion" from firebox and I'm dissatisfied with the end result. The picture of the product has a free-floating face on a white background. In the description, it says to upload your picture and they'll do the rest. They even make a big deal of selecting a photo with only one person in it so they can edit it properly. They printed the whole picture and didn't cut out my face at all! The mermaid sequins also are sewn on too tight so you can't swish them back and forth. I sent this to my Grandma for mother's day, she seems to like it (besides not being able to flip the sequins), but I'm so disappointed because I know what is was supposed to look like. Also arrived late. I'm including a photo but blocking my face.”

Helpful Report

Posted 4 years ago

Hey there Le, Thank you so much for taking the time to review us and bringing this issue to our attention. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are e-mailing you directly to arrange a replacement of this ASAP. We look forward to hearing from you and sorting this swiftly. Kind regards, Firebox

Posted 4 years ago

“I was delighted when my items arrived! It's so easy to find the ideal gift for anyone on this website 😁 I had to stop myself from buying everything 🙈 the crap wrap really added a unique touch, which I loved 😁 Loved the "big" surprise gift that was included in the package too 😂😂 thank you so much! It gave me a great laugh, and I will definitely be ordering again in future 😊”

Helpful Report

Posted 4 years ago

Hey Orla 👋 You are awesome! Thanks for taking time out of your day to share your latest experience with us. We are so glad to hear you had the best time. CrapWrap is our superpower, glad it made you smile. See ya around next time 😊 #SpreadJoyNotGerms🦠

Posted 4 years ago

“I bought a mystery box of games Quizzes and got them to deliver the box to my son and daughter in law who lives about a hours drive from me When it was delivered earlier than stated there was no indication who ordered it a mystery in itself after thinking about who sent it They told me what a fantastic box of games different Quizzes it was Thank you so much for the contents of the box it gave them hours of enjoyment in these troubled times Thank you so much”

Helpful Report

Posted 4 years ago

Well hello there George 👋 We really appreciate you taking the time to review and rate your latest Firebox experience - you are the best! Thank you so much for the lovely words and the 5 shiny stars. We hope to keep making you proud and #SpreadJoyNotGerms🦠 See ya next time, George! - Firebox

Posted 4 years ago

“I contacted firebox because I thought my parcel hadn’t been delivered. They issued a refund for delivery straight away and contacted the courier. Turns out my parents had let the parcel in thinking it was there’s despite me asking if a parcel had been delivered for me. Because of this confusion I contacted firebox, I let them know to see if they could revoke the delivery refund but they said it’s okay and hope I come back again anyway. I’ve shopped with them for years & always loved their products. Really happy with this service also! Thank you!”

Helpful Report

Posted 4 years ago

Hey Imogen! 😄 Thank you for being awesome and taking the time to rate and review us. We're so happy we could help - these things happen! Next time, maybe get the parents some goodies too? 😉😂 See you around! Firebox #SpreadJoyNotGerms

Posted 4 years ago

“I ordered a Mini me, it arrived in 6 days! I was expecting with Covid-19 for it to take even longer than the 10-15 days stated! Very impressed with how fast it got here and the product is exactly what I expected. I’ll definitely look into buying more gifts from here in the future.”

Helpful Report

Posted 4 years ago

Hello Kathryn! 👋 You're the best! Thanks for taking some time to review us and provide feedback on your last Firebox order. We are so excited you got your goodies way ahead of time. Hooray! See you around 😄 Firebox

Posted 4 years ago

“Contacted them via WhatsApp as I been double charged for my order. Responded within an hour and got me a full refund for the extra purchase - amazing!”

Helpful Report

Posted 4 years ago

Hey Helen! 👋 Thank you for taking the time out of your day to review us and share some feedback on your latest Firebox experience. We are so glad you brought this issue into our attention, we are happy to help! We're excited to see you back for more goodies 🎁 Firebox

Posted 4 years ago

“Ordered the isolation box £30-40 not worth it probably £20 worth of stuff”

Helpful Report

Posted 4 years ago

Hi Adam! Thank you very much for taking the time to provide us some feedback on your order of the Isolation Mystery Box. We're very sorry to hear that you are disappointed with its contents. We assure you that the contents within the box are worth a total of £60 at retail value, if sold separately. Part of the fun of our Mystery Boxes is the risk of not knowing its contents, which means there is the possibility these won't be to personal taste. As per our disclaimer on the product page, due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. However, should you wish to discuss this further, please feel free to contact us via e-mail on info@firebox.com. We'd be more than happy to help in any way we can. Regards, Firebox

Posted 4 years ago

“Bought the retro mini tv, has trouble turning on, and had taken awhile to put together. After I figured out it wasn’t functioning correctly, firebox had sent out a brand new one. Good service who actually cares for their customers 😃👍🏼.”

Helpful Report

Posted 4 years ago

Hey there Aliyah, Thank you so much for taking the time to review us. We're so sorry to hear that you had trouble with your Retro Mini TV Console. It doesn't sound like it's functioning as it should, which is not right at all. We've therefore e-mailed you directly so we can find out more information on the issues you've encountered with the item. We'd like to help in any way we can and make this up to you. We really look forward to hearing back from you! Regards, Firebox

Posted 4 years ago

“Firebox is quirky and I love to go to them for fun gifts for friends. When I had an issue with one of their products their customer service team reached out to be and took the time to listen, which was really appreciated. It can be expensive but you pay for creativity.”

Helpful Report

Posted 4 years ago

Hey there Meg, Thank you for taking the time to review us and provide us with feedback on your latest order. We really value the feedback we receive on our products and services, so we can keep improving and be the Firebox you need us to be. We're so sorry to hear you're disappointed, especially with our little friend Pierre. We have e-mailed you directly to find out more about the issues you've encountered with the item and discuss what we can do to help. We really look forward to hearing back from you! Regards, Firebox

Posted 4 years ago

“This is the first website I hop onto when there is a Birthday//Christmas is around the corner and it never disappoints! Never fails to provide inspiration and spread joy. Though admittedly, some of the novelty gifts (chocolate anuses or a little dancing jesus for example) are a little pricier than I'd like, it's always 100% worth it for the smile on people's faces when they open them. I recently bought my sister a disco bath light for her birthday because she claimed that baths are "boring and take too long". Now she's never out of the bath!! Packages always arrive quickly and nothing has ever arrived damaged, have never had any issues with this site or the items. I have recommended this site to a number of my close friends and family and will continue shopping on it for the years to come.”

Helpful Report

Posted 4 years ago

Lotte! 👋 What a lovely review - thank you so much for taking the time to give us feedback on your latest purchase. We're honoured to be your chosen place for gifts! Bringing joy is our main motivator and thanks to you, we can carry out our purpose. You're the best! We look forward to keep making you proud and your loved ones smile (as well as bathe in style) 😆 #SpreadJoyNotGerms🦠

Posted 4 years ago

“I got my personalized Lego today and it exceeded all my expectations. Even with a pandemic raging around us, The customer service excellent. Special thanks to Luca for going above and beyond to help me with my order. I cant wait to give it to my friend.”

Helpful Report

Posted 4 years ago

Joelle! 👋 Thank you so much for taking the time to review us 😄 We are delighted to hear how awesome your latest Firebox experience has been and how we've met and exceeded your expectations with your order of Brick Yourself. A virtual round of applause to our Luca for always being the best 👏👏👏👏 WE can't wait for you to give it to your friend - do let us know how they react! A very special thanks to you Joelle, for being awesome. Firebox #SpreadJoyNotGerms

Posted 4 years ago

“I ordered 3 of the Isolation Mystery boxes for family and friends, they were opened together via video links, but all three contained exactly the same things, and most of the contents were quickly discarded as being rubbish. I’ve bought Firebox mystery boxes in the past and they were fun, but I’m afraid these missed the mark badly and it was pretty poor that all three boxes contained exactly the same items.”

Helpful Report

Posted 4 years ago

Hey David, Thank you very much for taking the time to review us. We are very sorry that your latest order from us was disappointing. As a loyal customer over the years, we are very concerned to read that we've let you down with this last purchase. Your Firebox experience and, the feedback you share with us on products and services we provide is very important to us. We have reached out to you directly through here (privately) and via e-mail to see if there is anything we can do to make it up to you as well as your family and friends. Although our Isolation Mystery Boxes do contain the same items, this is because we have a variety of classic Mystery Box types i.e Gadget, Home, Foodie, Unusual. Our range does expand throughout the year to feature Disney, Star Wars, Valentines, Black Friday and Christmas-themed Mystery Boxes the same way we now have Isolation Mystery Boxes. When we do have multiple versions of a Mystery Box (such as Secret Santa) these will be differentiated by types and a multiple choice options on the product page - a little bit like our current Party Game Lucky Dip 1, 2 and 3. We really look forward to discussing this with you and to decide how we can rectify this for yourself and your loved ones. We look forward to hearing from you soon. Kindest regards, Firebox

Posted 4 years ago

“Brilliant service from them and great products. Had a problem with a broken item but I messaged them and within a minute they responded and arranged a new product to be sent out to me.”

Helpful Report

Posted 4 years ago

Hey there stranger, Thank you so much for being so amazing and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the experience we wanted to provide. We're delighted we could help and arrange a replacement for you 😄 Looking forward to seeing you back very soon for more goodies 😏 #SpreadJoyNotGerms

Posted 4 years ago

“I purchase the spicy gummy bears for my husband as a gift. I don't like spice so I haven't tried them but my husband really likes them. He said they are not the most firey thing he's tried but they definitely have strong kick to them which of course gets stronger the more you eat. He's quickly going through the bag so I will probably have to get some more soon! Thank you firebox, quick delivery too 🙂”

Helpful Report

Posted 4 years ago

Hey Gabbi! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the experience we wanted to provide. We're delighted that your husband loved his gift of Evil Hot Gummi Bears 🐻 They look cute but they definitely have a real kick! Looking forward to seeing you back very soon for more gummies! 😏 #SpreadJoyNotGerms

Posted 4 years ago

“I purchased a "Foodie box", I didn't expect too much as was just a bit of fun, the items I got were okay, mostly reduced in the site though so actually the claim that they would have cost over £45 individually at the time I bought them was incorrect as it was less, sadly as well £7.99 of the "Foodie" box was a tub of fried chicken shaped erasers... I don't need erasers, they are not edible, I wouldn't expect to see them in an edible box? So at time of purchase the edible items I received were worth £27.96 which is about what I paid for the box plus delivery. So no saving and a bit pointless. Nicely presented, reasonably quick delivery under the circumstances, everything is in good condition, but fairly disappointing overall and I now have a tub of novelty erasers that will be given away somehow.”

Helpful Report

Posted 4 years ago

Hey there Donna, Thank you for taking the time to review us! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Due to the mystery element of the Mystery Boxes, there is a risk that the items will not be to personal taste. As per the details and specifications of the product, it's a food-themed mystery box so it doesn't necessarily mean that all items are edible. We'd love to look into this further and see if there is any way we can help, so we have e-mailed you directly requesting further information about your order. We hope to hear from you soon and helping in any way we can. Regards, Firebox

Posted 4 years ago

“The one star is for the speed of delivery which was excellent. The product itself was so disappointing I was embarrassed to be giving it is as a present, even my 12 year old son commented on how we'd obviously been given the stuff that couldn't sell. It was supposed to be something that would cheer my husband up having his birthday in self isolation but I think he thought I'd lost the plot effectively giving him cheap plastic and puzzle books which I could have got for a third of the price at WHSmith. I feel like I've been robbed and I will have to spend more money now to make up for this bad gift. Sadly I won't be buying from this company again and certainly will be advising anyone else to stay well clear of the mystery boxes.”

Helpful Report

Posted 4 years ago

Hey there! Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We were very concerned to read that your latest purchase of our Isolation Mystery Box was disappointing. Unfortunately, due to the mystery element there is some risk that the items inside aren't to personal preference. However, we've contacted you directly through here and e-mail to offer you a replacement of our newly curated Isolation Mystery Box. We hope it can make it up to you. We hope to hear from you soon! Regards, Firebox

Posted 4 years ago

“I think the products are presented in a misleading way. I bought three different products at the same time and none of them were true to the website description. I see the reviews facility for products on the website has been disabled and I assume this is why. Basically, stuff looks good on the website and is a reasonable price but when it arrives it is, in my experience, either much smaller than it was presented as, badly made or just doesn't work at all. A real shame because the products look unique. I made the mistake of buying products as gifts and was left embarrassed when the recipients opened them and we all realised how shoddy they were. EDIT: Firebox contacted me following this review and asked for specific feedback, which I gave. On the basis of my feedback they refunded me for three of the products I had bought. They also gave me a £10 credit to use within a year. Their customer service was very efficient and on that basis I have changed my rating from "poor" to "acceptable".”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to review us! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out directly via e-mail to find out more about the issues you've encountered with your order. Thank you so much for your thorough response to all the problems you had with the products. After a thorough investigation of all the problems you encountered, it was concluded that the products were defective/faulty and you were issued with a full refund for these as well as a voucher to use in your next shop. Our teams will be looking into each batch to review whether there is any further action needed with each product type. However, it does seems like a one-off incident. We are so sorry for the inconvenience caused! This one experience is not at all reflective of the usual high standard of services and products we provide. We are confident we can make this up to you and look forward to your return to our virtual shelves. Should you ever have any questions or doubts, feel free to contact us again. We're always happy to help! Regards, Firebox

Posted 4 years ago

“I got the Boba Tea night light and I love it so much. It arrived on time, and Firebox sent texts to update me on delivery times, which was very helpful. The product is so cute, he's small but lights up very well. There's also little black plastic balls rattling around inside which is cute.”

Helpful Report

Posted 4 years ago

Hi Anon, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 #SpreadJoyNotGerms

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews