Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“amazing speed, the parcel arrived to Hong Kong 4 days after I ordered!!”

Helpful Report

Posted 4 years ago

Hey Jacqueline! Thank you so much for being awesomesauce and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Friendly, fast and fabulous service!”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My item arrived just in time for Valentine's Day and was exactly as described. Perfectly satisfied with my purchase.”

Helpful Report

Posted 4 years ago

Hey you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product I ordered is not very good. It is nowhere near as clear as the picture on the box (I bought the phone projector in black).”

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Posted 4 years ago

“Arrived when it was meant to. And product good quality.”

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Posted 4 years ago

Hey hey Eddie! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My husband enjoyed the box of goodies and may purchase a different box next Christmas. The gadgets were fun and they all worked which is a bonus.”

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Posted 4 years ago

Hey Sharon, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My delivery was never delivered. I even paid extra for express shipping. I asked for the item to be deliverd to my new adress (in a different country) and they refused to ship there so no package for me.”

Helpful Report

Posted 4 years ago

Hi Evelyne, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see you disputed the delivery of the next-day parcel. We would have loved nothing more than to send out your order but the items within it we cannot ship to Belgium due to a variation of reasons, including the shipping restrictions imposed by the courier. We are very sorry about this! We can see that you were refunded in full as requested. Very sorry we let you down in this occasion but hope we can make it up to you next time. Regards, Firebox

Posted 4 years ago

“Got the Valentine's box , was very disappointed with contents , 4 items , 3 of which I had in previous box over Xmas so couldn't gift it again , not very happy , waste of money and would have to think of its worth getting one again , I have had many boxes before and been happy !!!!”

Helpful Report

Posted 4 years ago

Hey there Iain, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately there is a certain risk when ordering any type of mystery box. As the contents are unknown, they may not necessarily be to your particular taste. Due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. We did however, contact you directly on Feb 19th to see if there was anything we could do to make this up to you. However, you did not respond to us. Should you wish to discuss this further, do not hesitate to reach out to us. We'd be happy to help in any way we can. Regards, Firebox

Posted 4 years ago

“Ordering from this fab company has been a treat from start to finish!! The ordering process and sweetest confirmation/tracking emails along the way have been the best, major credit due to customer service. My parcel also arrived very early, which was such a great surprise! The lil dumpling light is exactly what I wanted, it’s a little on the small side but it’s very bright so the perfect little decoration. Thanks again firebox!!”

Firebox 5 star review on 17th February 2020

Helpful Report

Posted 4 years ago

Hey Liv, Thank you so much for being so awesome and taking time out of your day to review us and give us such a fantastic rating. We love the photo! 🥰 Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“fantastic service great products fast service”

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Posted 4 years ago

Hey Donna, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Placed an order last week due to the fact that it said delivery 4-7 days. Delivery still not here. First time I've used Firebox so I'm obviously disappointed so far and not sure if I'd use again due to this 😕”

Helpful Report

Posted 4 years ago

“Valentines Mystery box Not romantic or fun beating in mind the valentine section contains some great gifts. Disappointed”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see you contacted us via twitter about being disappointed with the contents of the order. Due to the nature of mystery boxes and their contents being unknown, there is a risk element when ordering as the items may not be to taste. Additionally, due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. This is clearly displayed across the website when ordering. Taking into consideration your deep disappointment we offered for you to return the item for a full refund, however as you declined this. We tried to accomodate by offering a voucher instead for you to use in your next shop, which you agreed to and accepted. Very sorry that the contents of the mystery box where not to your taste. We will take this feedback on and consider it in the design of next year's version. Should you wish to discuss this further at all, don't hesitate to contact us. Regards, Firebox

Posted 4 years ago

“The slippers are really good quality, bought a pair for my little cousin and myself. I love them.”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are so buzzed you and your little cousin are loving the slippers! Whooo! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great site for unusual gifts great delivery, price and selection”

Helpful Report

Posted 4 years ago

Hey Hannah, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Ordered an item in plenty of time for christmas, twice I was told it was out for delivery then just never arrived, when in fact it just wasn’t in stock. I was promised that it was due to come into stock within a week, and then it would be sent first class, to arrive before Christmas. Again, never arrived, cancelled my order. If I had just been told to start with that Firebox were unable to fill my order I could have just looked for the item elsewhere.”

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Posted 4 years ago

“It took two months, but I love it”

Firebox 4 star review on 10th February 2020

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Posted 4 years ago

Hey you, Cheeky pic! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Very sorry Pierre took a little longer than expected, we had a 'lil trouble getting him to cum on schedule... Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Good product, quick delivery”

Helpful Report

Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox is the funniest and most creative shop out there! I use it for all of my friends gifts”

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Posted 4 years ago

Hey there Charlotte, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Always a quirky store, great for gifts.”

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Posted 4 years ago

“I was excited to welcome Pierre my home. However it took forever for him to arrive after placing the order in October 2019 and didn't receive him until January 2020. When he showed up I was happy until i noticed a hole in his back where stuffing was coming out. So I waited all those months for a damaged friend.”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews