Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BRILLIANT SERVICE!!!!”

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Posted 2 years ago

“A fabulous variety of fun, quirky gifts (from you for others, and from you to you!).”

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Posted 2 years ago

“My partner absolutely loved this book! It was a sensory madness and gave us both lots of entertainment and laughs. Please make more of these books! We will buy them all 😊”

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Posted 2 years ago

“Goods arrived safely and on time my wife was delighted with everything”

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Posted 2 years ago

“Easy order process and great items! Delivery was fast and well packaged..”

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Posted 2 years ago

“I only received 3 of the 9 air fresheners I ordered and they dont even really smell like coffee. Ive just been waiting for the others thinking maybe theyre shipped separately but I guess not”

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Posted 2 years ago

Hello Alexis, Thank you for taking the time to send us a review. Unfortunately, there was a technical error and your order was not completely transmitted to the external supplier. Of course, we have refunded you accordingly and sent you also a gift card as a small compensation. Hopefully, you will give us another chance and stay with us as a customer. Take care Firebox

Posted 2 years ago

“The idea is fantastic, but the execution less so. I received two full size, two miniatures and one can that was sightly damaged. The variety left something to be desired, but the quality was reasonable. Would be a nice gift but isn't particularly special.”

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Posted 2 years ago

“Parcel came early and was very nice”

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Posted 2 years ago

“Delivery was swift but their mystery boxes are not worth it”

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Posted 2 years ago

“Very poor value for money”

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Posted 2 years ago

Hi there Jack, Thank you for taking the time to review us - we appreciate it. We apologize that your Valentine's Mystery Box order did not meet your expectations. Our buying team works hard to ensure that the contents of each box are carefully crafted to offer customers a good saving over buying the items individually. Our customer service team have been in touch and hopefully a satisfactory resolution has been reached for you. All the best Firebox

Posted 2 years ago

“Brilliant service well impressed 👏”

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Posted 2 years ago

“Reasonable prices, quality products and delivery was earlier than expected!”

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Posted 2 years ago

“I love firebox but i wish theyd kept the old logo Great products something for anyone and any occasion”

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Posted 2 years ago

“So far so good seems OK only bought couple of items”

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Posted 2 years ago

“I still have not received my package?! I ordered this mid December”

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Posted 2 years ago

Hi Rachel, Thank you for your review. From your review, it appears that you are not satisfied with your order. I took another look at your case and found out that my colleagues from customer service have replied to your enquiry. Your order is in the way and we have provided you with the respective tracking link by e-mail. We hope we were able to help you here and that you will remain as our customer. Best regards Firebox

Posted 2 years ago

“Bought as birthday present. Easy to order, came within a couple of days.”

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Posted 2 years ago

“Expensive for what you get”

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Posted 2 years ago

“Super service! The delivery speed is always on point and the products are always fantastic. Highly recommend for any gift buying, or self indulgence!”

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Posted 2 years ago

“I still haven’t received my parcel from Yodel :(”

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Posted 2 years ago

Hi Daisy, Thank you for your review. We are sorry that you did not receive your package. This is extremely annoying. Our customer service team has already contacted you in this case. Unfortunately, your parcel is "stuck" somewhere or has been lost by Yodel. Of course, we have initiated a full refund, which should have arrived in the meantime. We apologize once again for the inconvenience caused and hope that you will give us a second chance. Best regards Firebox

Posted 2 years ago

“is super thanks”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews