Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My ordered item didn’t make it to bath time. The plastic clips used to open the toy are impossible to loosen and place the battery in. As a result, the plastic cracked and now cannot be used. No guidance given how to open the firebox up. If there was a zero option I would rate it as that as one star is not justified considering I never got the chance to use it.”

Helpful Report

Posted 3 years ago

Hello Jonathan, Thank you for taking the time to share your experience with us here. We are very sorry that you were not satisfied with your order. We emailed you on 07.02. and offered you a refund or a replacement delivery as compensation. Unfortunately, we have not received any answer from you yet. We would be very pleased if you would contact us again. Maybe you would like to give us another chance so that we can show you here that we can do it better. All the best Firebox

Posted 2 years ago

“Awful service”

Helpful Report

Posted 3 years ago

Hi Chantal, Thank you for your review. We are very sorry that you were not satisfied with our service. We emailed you on 07.02. and tried to clarify your concerns and offered you a solution. Unfortunately, we did not receive an answer from you. We would be pleased if we would hear or read from you again. All the best Firebox

Posted 2 years ago

“didn’t work paid 11 quid for a box”

Helpful Report

Posted 3 years ago

Hi Devashree, Thank you for taking the time to write a review. We apologise once again that you have received a defective item. Our customer service has already contacted you and immediately arranged a refund. We hope that this solution is satisfactory for you and would be very pleased if you continue to order from our shop in the future. Take care Firebox

Posted 2 years ago

“My Wife & Daughter both loved this gift :)”

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Posted 3 years ago

“Excellent service! Very pleased with the product.”

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Posted 3 years ago

“Not enough stuffing in the package, causing one of the chocolate bombs to break”

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Posted 3 years ago

“Delivery was very fast and well tracked.”

Helpful Report

Posted 3 years ago

“Great service but difficult to review honestly. Because I hadn't heard from the company about an item I had ordered which subsequently was marked as out of stock, I emailed to check everything was OK. I got a note to say the item was being sent just over 24 hours later. Customer services replied after a couple of days to check everything had arrived. I'm not sure if it's an oversight, but there's no option for feedback if the company took longer than 12 hours but under one week to reply. Because of this, I do not have the option to review the service properly. I also believe by failing to give customers this option, it will not give you a genuine reflection on performance. Personally, I think 24-48 hours is reasonable for a customer service reply at this time of year but I would have expected to hear from you sooner.”

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Posted 3 years ago

“First class as always. Ordering is easy, delivery is prompt and the customer service is like no other - in a good way!”

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Posted 3 years ago

“Great product real VFM”

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Posted 3 years ago

“Great products, good prices, great communication, quick dispatch and delivery. Happy with products and staff were helpful and friendly when I wanted to make a return.”

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Posted 3 years ago

“Awful experience Recently ordered two tech mystery boxes that were supposed to be presents on Christmas day. Ordered on the 20th with express delivery which was advertised to arrive before Christmas. Package arrived today (29th) in a damaged box missing an item”

Helpful Report

Posted 3 years ago

Hi Sean, Thank you for your review. We regret that you received a damaged package here. This is of course very annoying. Our customer service has already contacted you and arranged a refund. We apologise once again for the inconvenience caused and hope that you will give us a second chance and remain a customer. All the best Firebox

Posted 2 years ago

“Been using Firebox for years and never had a problem. But unfortunately in both my recent orders there has been problems. Missing items and broken products. Tried to contact customer services but my messages aren't getting answered. Its also about time Firefox stopped cheaping out on using Yodel. They're better than that.”

Helpful Report

Posted 3 years ago

Hi Jason, Thank you for your review. We are very sorry that you were not satisfied with your order here. Our customer service team has already been in touch with you and we hope they have been able to offer you a satisfactory solution. We hope you will give us a second chance and remain a customer. All the best Firebox

Posted 2 years ago

“Products excellent but unfortunately delivery provider used poor. They delivered to my friend’s neighbour house- but did not leave a note at my friends house and the package arrived to the neighbour opened.”

Helpful Report

Posted 3 years ago

Hi Deniz, thank you for your review - we appreciate it. We would like to sincerely apologize for the late delivery of your order. Especially during the Christmas season, there were problems with our delivery service and massive delays in delivery. We hope that our customer service was able to solve the problem with you and the solution is also to your satisfaction. Despite the problem, we would be happy if we could show you that our service is better than we showed with your complaint order. Take care Firebox

Posted 2 years ago

“Been buying for years, but never again. Zero communication as they held my order for nearly a month - had to shop for Christmas twice at the last minute. Such a shame.”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for your honest review. We are very sorry that you had such a bad experience here. Our customer service team contacted you again on 04.02. to offer you a satisfactory solution. We hope that you will give us a second chance and remain a customer. Take care Firebox

Posted 2 years ago

“Delivery ok no registration certificate as yet 2 weeks later! I sent it off in plenty of time to gift the entire package! Disappointed!”

Helpful Report

Posted 3 years ago

Hi Theresa, Thank you for your review. Our customer service team contacted you by email a few weeks ago to find out what was wrong with your order. Unfortunately, we have not received an answer from you. Of course, we would be happy to look into your complaint and would therefore be pleased to hear from you again. This is especially important so that we can offer you a satisfactory solution. Best regards Firebox

Posted 2 years ago

“Great web”

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Posted 3 years ago

“Woeful. Yodel stole my parcel, which happened to be a Christmas present for my daughter. Emailed firebox about the situation, expecting an investigation and refund. Have I heard anything? No. Terrible courier along with terrible customer service. Wouldn’t dream of coming back.”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for your honest review. First of all, we would like to apologise for giving you such a bad impression of our shop and customer service. This should not be the case under any circumstances. Unfortunately, we discovered that Yodel has lost your package. This is also an unpleasant situation for us. Our customer service has arranged for a full refund, which you should have received by now. Nevertheless, we would like to formally apologise once again and hope that you will give us a second chance. We can do better and would like to prove it to you. All the best Firebox

Posted 2 years ago

“having placed an order mid December which yodel couldn't be bothered delivering I then reordered the same items paying express delivery, I still haven't received any items. so consequently I will be expecting a refund on 2 orders that will have been returned to sender. Best thing firebox could do is use a carrier that actually does what it promises”

Helpful Report

Posted 3 years ago

Hello Sarah, Thank you for your review. We are very sorry that you had such a bad experience here and that your order was not delivered. We understand that you are not happy about this. Something like this should not happen. As we have learned from the foregoing correspondence, you have received a refund in the meantime. However, our customer service team will contact you again and offer you a refund. Once again, we say SORRY and wish you all the best. Firebox

Posted 2 years ago

“It was great fast and delivery and items as described”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews