Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, kept me informed as I waited for my Chocolate Bombs to arrive and ......they were DELICIOUS 😋”

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Posted 4 years ago

Hey you! We are so glad you were happy with your order and experience with us. We appreciate your feedback. Thank you for taking time out of your busy day to give us a review. We hope to see you back soon for more delicious goodies 😊.

Posted 4 years ago

“I paid for the product it never turned up I was told to be patient and it still hasnt turned up useless company full of empty promises.”

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Posted 4 years ago

“Love the variety of items yourself and how unique and quirky they are. Delivery is always quick and arrives in great condition. Only problem I had recently is I bought a friends heat huggable turkey then a few days after it arrived I was told it wasn't heat proof (I am so lucky I didn't use it as soon as it arrived). However I was offered £10 to spend on something else .”

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Posted 4 years ago

“Fab products, quirky, unusual, good quality, I’ve used this website a lot and Ive never been disappointed!”

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Posted 4 years ago

“Item arrived well and in a timely manner. Recipient loved the gift and I loved the bonus pack of candy that you guys included. Thank you very much.”

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Posted 4 years ago

“Never received custom socks and can’t get anyone to answer my emails about it”

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Posted 4 years ago

“Recieved exactly what I was expecting, everything was great quality and delivery only took a few days. Am happy!”

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Posted 4 years ago

“This years secret Santa (we ordered two) was not as good as previous years. Bit disappointed with them and one had a penis pen top which was not suitable with youngsters around.”

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Posted 4 years ago

“Great products and service.”

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Posted 4 years ago

“I recently bought a lamp for my daughter for Christmas. Firebox delivered on time, lamp was perfect and my daughter adores it. I would definitely shop with you guys again. Top class service!!!”

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Posted 4 years ago

“Horrible product! Late delivery damaged and defective product.”

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Posted 4 years ago

“Good products and fast shipping. Will definitely shop on your site again. Thanks”

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Posted 4 years ago

“Such unique and meaningful gifts. Always great quality. Definitely my number 1 site to buy all my gifts. 100% recommend!”

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Posted 4 years ago

“Got most of my Christmas gifts for my girlfriend on here and she loved them all.”

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Posted 4 years ago

“Asked for gift wrap on presents never got it. I did pay for it and still not sure if I was returned my money for the charge. Gifts are really cheap one doesn’t work the other was not what it looked like online!”

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Posted 4 years ago

“Sent wrong item and won’t give me my money back Scam don’t order from this company”

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Posted 4 years ago

“bought a massaging sloth for granddaughters Christmas present. Did not work so had to rewire it to brig a smile back to her face.”

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Posted 4 years ago

“Page is clear and sometimes funny to read, but when you get to actually doing business with them, it gets terrible. They sent my product, and I didn't hear anything from them for two weeks! I sent an email to their customer care to hear where my package was, and no respond. I sent another injury, and still, no response. Finally, after three weeks, my parcel came, and I got my packet. I ordered card game, which was packaged with so much filler, that it was amusing. And, to this day, they haven't got back to me via email, or otherwise. I strongly advise not to buy anything from here.”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“I was looking for a unique gift for my sister and Firebox delivered! The item that I originally purchased was unavailable, so I was given a few suggestions and chose one of them. My sister loved it! Customer service was amazing and the product is great! Thank you!”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews