Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a query about my order and sent my question via email and WhatsApp and I had a response from both within the hour. Fantastic customer service.”

Helpful Report

Posted 3 years ago

Wow Deborah, thanks for the fabulous review! We appreciate the time you've taken to share your Firebox experience. If you find yourself in need again, now you know where to find us. All the best, The team at Firebox

Posted 3 years ago

“I submitted a query about my order via email and WhatsApp and had a response from both within an hour. Fantastic customer service!”

Helpful Report

Posted 3 years ago

Thanks, Deborah! We are so delighted to hear about your latest Firebox experience, thanks for the review! We are glad we could help you with your query. Slide into our WhatsApp whenever you're in need of some help with your goodies. All the best, Firebox

Posted 3 years ago

“I stupidly checked out without applying the 15% discount that was being offered on the Black Friday weekend. Even though this was obviously totally my fault, within a really short amount of time I was refunded the 15% by Andrew from their Customer Service team. Considering most brands have had to reduce headcount (which has impacted their customer experience levels) this was an awesome interaction and solidified why I keep coming back to buy from Firebox! Thank you, Andrew, and thank you, Firebox.”

Helpful Report

Posted 3 years ago

Hey Stuart, thanks for reviewing Firebox and sharing your latest experience! We are delighted to hear how our champ Andrew managed to sort it all for you. We look forward to your return to our site! Cheers, Firebox

Posted 3 years ago

“The gifts I ordered arrived quickly and are exactly as described, I'm delighted! I also love the fun mails and updates I received from Firebox, they made me smile everytime. Unfortunately, one item was damaged during shipment, but Childe and Annabelle from customer service helped resolve this issue quickly and correctly. On top of that, they were super-friendly :) I will definitely order again here, happy customer!”

Helpful Report

Posted 3 years ago

Thanks, Kellly! We appreciate you reviewing Firebox and providing us with feedback on your latest experience. Annabelle and Childe are absolute superstars in our customer service team, we are so glad they took good care of you and were able to ease all your worries! Take care, Firebox

Posted 3 years ago

“CS was always on par, whether it was Annabelle or Dean. Lightning quick turnaround, easy fixes, I just had to choose from sensible options.”

Helpful Report

Posted 3 years ago

Hey name-less stranger, We're so flattered that you took time out of your day to review Firebox. We are so glad you opened up to us about your order kerfuffle so we could set it all right! All the best, The team at Firebox

Posted 3 years ago

“I want to say I am very happy with the amazing customer service at Firebox. Well Done!! I am a regular customer for the past 15 years til last year (social issues) and Firebox have been great. This time round I had to deal with an enquiry through Andrew about my parcel delay etc. He is a pleasent fella and patient with me enquiry which he sorted it out for via a delay apology. Total professionalism from Andrew; he is an asset for the company. Firebox, keep up the good work.”

Helpful Report

Posted 3 years ago

Wow Ying Li! Thank you so much for reviewing Firebox and making our day with such wonderful feedback!! We are so delighted we could make a potentially negative situation into a complete positive experience. We appreciate you, Ying Li. You're a legend.

Posted 3 years ago

“Quick delivery. Sadly an item was missing from my parcel. I got onto customer services and Annabelle sorted it out for me quickly. Great customer service. Thanks”

Helpful Report

Posted 3 years ago

Thank you! We appreciate the time you've taken to review Firebox and the feedback on your interaction with our lovely Annabelle. We are glad you came to us with your order troubles so we could ease all of these away. All the best, Firebox

Posted 3 years ago

“Excellent customer service. Quality products at reasonable prices. Quick and secure delivery. Please to deal with all round.”

Helpful Report

Posted 3 years ago

Thanks, Lisa! We appreciate the feedback. You're the best. Glad to hear you loved your latest Firebox experience. We look forward to next time. Take care. The Fireboxers

Posted 3 years ago

“I put the incorrect address on my order and Firebox still went above and beyond to ensure I received my items, although it was clearly my fault. Fantastic company and highly recommended *****”

Helpful Report

Posted 3 years ago

Thanks, Stuart! We are so grateful for the time you've taken to review Firebox and provide us with feedback on your latest order. We completely understand these things happen and are glad we were able to rectify the mishap before it was too late! Take care, The team @ Firebox

Posted 3 years ago

“Good but it's not for everyone. Probably best to make a mystery box yourself to save money”

Helpful Report

Posted 3 years ago

Hey Clint, thanks so much for reviewing Firebox. Although, we are sorry to hear it wasn't the experience we both hoped for! Feel free to contact our customer services team info@firebox.com if there is anything you are concerned about or anything we can do to help. Although we may not be for everyone, we do try to bring joy to all situations however we can! Cheers, Firebox

Posted 3 years ago

“Awesome!!!”

Helpful Report

Posted 3 years ago

Hey you. YOU are the awesome one for taking the time to review Firebox. Cheers, Fireboxers

Posted 3 years ago

“Very happy with goods and arrived on time. Would use Firebox aagain”

Helpful Report

Posted 3 years ago

Hey name-less stranger. We are delighted to hear about your positive experience with Firebox - hooray! We look forward to next time. In the meantime, take care. All the best, Firebox

Posted 3 years ago

“Orderd 6 bottles only got 5 ... Noway to contact you ... dissapointed ...”

Helpful Report

Posted 3 years ago

Hey there, Thanks for reviewing and rating Firebox, though we are sorry to hear it wasn't the fantastic experience we both have hoped for. We tried contacting you directly on Nov 27th, but we have not heard from you. Do feel free to get in touch at your earliest convenience. We'd love to help in any way we can. Cheers, Firebox

Posted 3 years ago

“Great selection of Christmas gifts on the website. Unfortunately, one of the items in my first delivery was damaged. I contacted customer service and the situation was resolved within minutes with a friendly advisor, Childe. Best customer service I've experienced this year. Will definitely order from them again in the future.”

Helpful Report

Posted 3 years ago

Hey you! Thank you for taking the time to review Firebox. We're so relieved you were able to bring the mishap with us so our fabulous Customer Service Advisor could work their magic for you. We look forward to seeing you back on our virtual shelves. Happy holidays! The team at Firebox

Posted 3 years ago

“Love these guys. So unique and fun. I placed an order then had a query about it, they emailed me back within 20 mins! BRILLIANT”

Helpful Report

Posted 3 years ago

Hey! Thank you so much for taking the time to review Firebox. We appreciate the feedback and are so delighted that it was exactly as wonderful as we both hoped. Take care, Firebox

Posted 3 years ago

“Customer service is fantastic”

Helpful Report

Posted 3 years ago

Lee! Thank YOU for being so fantastic. Glad you loved your latest Firebox experience. We look forward to your return. Cheers, Firebox

Posted 3 years ago

“Annabelle in customer service was awesome after my delivery went awry. Really speedy and satisfactory response. Thank you Team!”

Helpful Report

Posted 3 years ago

Thank you stranger! We are grateful for the time you've taken out of your day to review Firebox. We're delighted Annabelle made your experience even more legendary with her fabulous customer service skills. We are glad you reached out so we could work our magic and make a positive out of a negative. Thanks for being such a champ! The team @ Firebox

Posted 3 years ago

“I was delighted with communication from Firebox and speed of delivery of items ordered (one bag of very😂 strong coffee and 2 toilet lights). All items were ordered as Christmas gifts. The two toilet lights were disappointing- both had a small part (the same small part) rattling round the boxes on arrival- the glue wasn’t strong enough! Also - although they claim to be static or scrolling colour, there are no instructions as to how to achieve your choice. As these are intended as amusing stocking gifts, I am keeping them and not returning, but my little feeling of disappointment lingers. Overall though, I’m likely to shop Firebox again”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review Firebox, Julie! Though we are disappointed to hear it wasn't the experience we both hoped for. We're very sorry you were disappointed with your goodies. Should you change your mind about keeping them, feel free to return them for a refund. You can find our customer services team via e-mail info@firebox.com who are readily available to help you with anything you need. All the best, Firebox

Posted 3 years ago

“Firebox customer service is second to none! I made a really silly error on an order and Tom was beyond helpful to fix it even though it was my fault. My email was responded to in less than 10 minutes and I can’t think of another company who have ever been that quick. Very impressed, thank you!”

Helpful Report

Posted 3 years ago

Thank you so much, Kathryn! We appreciate the time you've taken out of your day to review Firebox and our customer service team. We're glad you reached out to us and Tom was available to help you! We hope you enjoy your goodies. Cheers, Firebox

Posted 3 years ago

“Childe was amazing. My parcel was delayed when I’d ordered next day delivery because of an issue with YODEL. I just had to explain this and a full shipping refund was organised, and they have enquired with YODEL themselves so I don’t have to spend the time doing it. Great service!!”

Helpful Report

Posted 3 years ago

Hey you. Thank YOU for taking the time to share your latest Firebox experience. We're glad you reached out so we could sort out this mishap and get your goodies to you ASAP. Childe is amazing. We agree. But you know who is even more amazing? You. Yes, you. Take care, The fabulous team @ Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews