Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,599 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent.”

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Posted 8 years ago

“Easy to use site and loads great items and checking out was just as easy. Really happy overall and the confirmation email you receive after purchase is hilarious great experience with firebox.com”

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Posted 8 years ago

““Fantastic guys cant wait for my next visit wont wait until Christmas next time””

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Posted 8 years ago

“For start I am a Mrs not a Mr and I was told that the gift I order was would be delivered by the 18 th to find out that there was a problem and I did have email but they was very conflicting and by the end off them all I was confused to weather u had sent or u have sent”

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Posted 8 years ago

“I have ordered before with Firebox and had no problems! This time a few glitches but I'd blame that on the busy holiday season. I'd say if you're ordering around Christmas time, order well in advance!! The order first dispatched never reached my house and got sent back to the warehouse, and by the time the customer service team contacted me one of the two items ordered was out of stock (10 days after the order was placed). They did however resend the other item for free, which was nice. I love Firebox! ..Just a bit disappointing this time around.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

““Love the funny emails, brighten my day. Keep up the good work n make the world smile :)””

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Posted 8 years ago

“Great items, outstanding customer service!! Completely reliable and super helpful company! :)”

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Posted 8 years ago

“Firebox... Genius, pure genius... Excellent all round. The gadget mystery box is worth every penny. My husband is very happy- thank you... Oh, and the Crap Wrap is just amazing. Although humour runs through the very heart of this company, the products are seriously entertaining. Love you Firebox.xx”

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Posted 8 years ago

“Extremely pleased with whole experience. Great site with different ideas for gifts. Would recommend.”

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Posted 8 years ago

“Secret Santas poor quality. Item s missing or broken. Presume items are returned items.”

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Posted 8 years ago

“Amazing products, really quick deliver, excellent packaging and a free bag of haribo in the delivery box to sweeten the deal. Who doesn't love free sweets?!”

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Posted 8 years ago

“For unique gifts, super fast delivery and some of the funniest emails ever seen this is your one stop shop!! I do wonder what happened to the flying car though.... ????”

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Posted 8 years ago

““Super easy to order. Great fun emails and correspondence. Very honest company. Will order again in the future!!””

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Posted 8 years ago

“It was easy to purchase and I had no issues at all when finding stuff”

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Posted 8 years ago

“love the humours messages ,arrived promptly, packed well even if the box was rather large”

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Posted 8 years ago

“Great choices and arrived very quickly.”

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Posted 8 years ago

“Love this everything about this site. Wacky ideas, great pricing, easy to follow ordering and best of all they keep you informed at all stages of your order even if for some reason it is delayed. The communication is quirky but excellent. All in all a definite recommendation to use.”

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Posted 8 years ago

“Bought this as a Christmas present for my son, who absolutely loves it. Excellent service and delivery was really quick, thank-you.”

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Posted 8 years ago

““Amazing. Great gifts quick delivery all in all a fabulous service. ””

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Posted 8 years ago

Firebox is rated 4.4 based on 4,599 reviews