Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given no stars if that was available. I ordered items before Xmas, they didn't arrive. Try to contact after Xmas as appreciate busy, no answers to WhatsApp, emails, tweets, messenger for almost a month. When did, was told very busy with issues and not enough staff. This was my first and last order from Firebox.”

Helpful Report

Posted 4 years ago

Hi Rachel, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query was being ignored, we do respond to every single message across every contact point customers use. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've taken a look into your order and we can see it was damaged in transit and we sent out a replacement at your request, with upgraded delivery. You were also refunded your postage costs. We are sorry about all the trouble with your order, we did try to make it up to you as much as we could. Should you need anything else, just give us a shout. We are always happy to help, even if it takes us a little longer than usual to do so. Kind regards, Firebox

Posted 4 years ago

“Very quick service and products were exactly as described”

Helpful Report

Posted 4 years ago

Hey you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Was so bad I ordered a mug for £10 then the website glitched and did the purchase twice then when I asked for one of the orders to be cancelled they waited a week to reply once the mug was sent to say they couldn’t cancel the order because it had already arrived. I ended up paying the postage twice for both the mugs as well which was an extra £8 on top of the order”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are very sorry that we were unable to cancel your duplicate order in time. We've taken a look at your order and can see we offered the option of returning the duplicate item back to us for a full refund. We have not received any response from you about this since our last e-mail to you on Jan 15th. Should you wish to return your Baby Groot Mug, you are welcome to do so by responding to our e-mail at your earliest convenience. Kind regards, Firebox

Posted 4 years ago

“I love my product, however I pre ordered it in October for a birthday present, it said at the time it was available again in 2 weeks time yet I didn’t get it until January. Little bit long to wait and obviously the birthday had long gone by then.”

Helpful Report

Posted 4 years ago

Hey Sian, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Very sorry about the long wait, Pierre caused all kinds of scandals at the border! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“As every time I've used Firebox, it's been a quick and easy process and delivery has been next day. I don't think I've ever had an item from them that I wasn't pleased with (apart from that blue beer, but we don't talk about that)”

Helpful Report

Posted 4 years ago

Hey Kerry, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Damaged item, liquid spilt on item On driver or in transit”

Helpful Report

Posted 4 years ago

“Good customer service, once they reply to your email they are really efficient.”

Helpful Report

Posted 4 years ago

Hey there John, Thank you so much for being awesome and taking time out of your day to review us and give us such a good rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“To whom it may concern, I made an order purchase (nº5394580), on 9th January that never reached its destination and I was never informed if there was a problem with the shipment or gave my any solution.”

Helpful Report

Posted 4 years ago

“Although the item I bought was seriously delayed, this wasn't Firebox's fault and they kept me informed of the projected dates along with an option to cancel. I can't fault their service.”

Helpful Report

Posted 4 years ago

He you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fast delivery and great item”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I purchased the smaller penis pillow, I want the jumbo, but you can't send it to U.S.A. Please work on it . My friend was very satisfied with your product, but she wants the jumbo penis pillow,”

Helpful Report

Posted 4 years ago

Hey Todd, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We hope to send out Jumbo Pierre to you very soon. Our team is working on the shipping issues! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“takes a long time to arrive, but overall very good quality items and a really good range of things to choose from. different from other online businesses, very witty and fun to order.”

Helpful Report

Posted 4 years ago

Milah! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Products came right on time and were exactly as shown online. Packaging was really good too! Overall I was extremely happy with my first time buying from firebox and will deffo be buying from here again 🥳”

Helpful Report

Posted 4 years ago

“THE place to be for your most original and awesome gifts. This is the best site ever, everyone who's saying that this isn't a good website is telling fake news. I'm in love with what Firebox has to offer. More, more, more!”

Helpful Report

Posted 4 years ago

Our dearest Machteld, Thank you so much for being amazeballs and taking time out of your day to review us and give us such a fantastic rating. You're the best! Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I loved the products, and the speed of the delivery, the one issue I did have was dealt with promptly by customer services.”

Helpful Report

Posted 4 years ago

Hey Caz, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you to explain why pre-order items have separate P&P costs (they are sent separately from the rest of the order at a later date). Additionally, as a goodwill gesture we refunded you the postage. Should you need anything else, don't hesitate to get in touch. Regards, Firebox

Posted 4 years ago

“Amazing customer service, especially from Shaneen Olmos. Had a little problem with an order and issued a full refund without question. Wonderful”

Helpful Report

Posted 4 years ago

Hey Rochelle, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Amazing products for sale at great prices. Great for finding gifts for friends or for a treat for yourself! Would recommend checking out if you find gift shopping difficult, every item is a real banger”

Helpful Report

Posted 4 years ago

Hey hey Poppy Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox is great for having unique gift ideas however, I’ve had issues on multiple occasions where items have arrived broken. Getting them exchanged has taken a long time and has in the past, the exchanges item also came broken! On the last occasion I ordered a plant pot over a month before Christmas. I had no delivery information and when it did arrive it was chipped. As it was a Christmas gift that previously sold out the year before I was really disappointed but ordered an exchange As I had enough time, even sending proof of postage for the broken item to have a replacement sent out sooner. It was never sent out and the item was sold out again so I had to scramble to come up with a new idea For a gift with only days to spare and It didn’t compare to the original idea. Another gift came with a foreign adapter though that info wasn’t specified in the description. I don’t think I’ll be using Firebox again which is a shame as the gift ideas are always very cool at the holidays.”

Helpful Report

Posted 4 years ago

Hey Radhika, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We did send out a replacement to the item that was damaged in transit and due to the further issues you experienced, you were refunded for the item and given a voucher for a replacement gift. We are so sorry that we disappointed you in this occasion. Kind regards, Firebox

Posted 4 years ago

“I've always found Firebox to be a reliable service with every purchase. Their website describes their products well and I particularly love the strange range of quirky products that they sell”

Helpful Report

Posted 4 years ago

Andrew! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Worst place I have ever bought from my package took weeks longer than it was supposed to and when I got the package it was all beat up and holes in the box.”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews