Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great. Good to get a notice if something is not in stock, you don't have to pre-order.”

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Posted 9 years ago

“My favourite online shop with the best customer service. Go on give em a try and see for yourself.”

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Posted 9 years ago

“Everything I've bought from Firebox has been amazing as always.”

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Posted 9 years ago

“Amazing store, quick delivery and fantastic staff!”

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Posted 9 years ago

“Excellent. Certainly put a smile on my face”

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Posted 9 years ago

“I absolutely love firebox it is a brilliant service with great products I would highly recommend it to everyone”

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Posted 9 years ago

“Fantastic quirky products. Easy to use and funny website. No hassle ordering and speedy delivery. Firebox rocks!”

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Posted 9 years ago

“Super fast!”

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Posted 9 years ago

“Was very impressed with Firebox. Super fast delivery, items securely packaged, great communication and very quirky. Would recommend.”

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Posted 9 years ago

“Made secret Santa a must”

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Posted 9 years ago

“Most impressive customer service. My original order was lost due to an issue with the courier. Firebox immediately offered me a replacement which arrived two days later! Would have no hesitation in both using them again and recommending them!”

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Posted 9 years ago

“Excellent service x thank you x”

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Posted 9 years ago

“Excellent service as always, love crap wraps brilliant idea.”

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Posted 9 years ago

“Will buy again! Thank you!”

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Posted 9 years ago

“Out of this world as always!”

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Posted 9 years ago

“I absolutely love Firebox for its orginal and zanny products! an amazing way to brighten up someone's day with a unusual gift.”

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Posted 9 years ago

“would recommend to everyone. it can be a tad pricey but there are some fantastic unique gifts you cannot get elsewhere and the customer service is the best i have ever come across.”

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Posted 9 years ago

“Firebox are very good, they gave an excellent service and I liked the humour in the emails. I was kept up to date with my purchase, delivery was prompt, and the item was perfect.”

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Posted 9 years ago

““I found the website easy to use, I felt updated about the whereabouts of my order, and it came very quickly!””

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Posted 9 years ago

“Second time I used firebox. The number of complaints is still zero. My favourite thing is still the refreshing communication. Makes me smile every time.”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews