Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 weeks on and I'm still waiting for part of my order.”

Helpful Report

Posted 2 years ago

“Awful! Even after being promised my items would arrive before Christmas, they didn’t! I ordered them 3 weeks previous to the big day! Took several emails to get a refund.”

Helpful Report

Posted 2 years ago

“First time buying from here, fab gift & quick delivery. Will defo buy from here again 🙂”

Helpful Report

Posted 2 years ago

“Terrible. Products did not arrive and on Christmas Eve they informed me that some were not available. The order was twice said to be on its way. Will not use again. In the end requested a refund. V disappointing experience and meant gifts were missed. All other online purchases from other companies were a dream.”

Helpful Report

Posted 2 years ago

Hello Katy, Thank you for taking the time to send us a review. We can understand your anger about not receiving your order. My colleagues from the customer service have already written to you in the past via E-Mail and arranged for a refund and send you a giftcard as a small compensation. However, we are very sorry that you were not satisfied with the way we communicated, especially as you have received too late information from us. You are right, of course we could have done this better. We would be very happy if you would give us another chance here and we can prove to you in the future that we can do better. Best regards Firebox

Posted 2 years ago

“I was happy with the item I received but I am still awaiting a refund promised for the second (Catastrophe) that was unavailable.”

Helpful Report

Posted 2 years ago

“Perfect”

Helpful Report

Posted 2 years ago

“Customer service was awful. Item was delayed because fab couldn’t supply another totem- no contact to tell me this. Days waiting for a reply from customer services and then told they will send item but won’t be here for Christmas in time due to the delay. Items were ordered very early in December.”

Helpful Report

Posted 2 years ago

Hi Natasha, Thank you for your review on reviews.io. I have taken a closer look at your case again and can understand your annoyance about not receiving your order. Our customer team as written to you here in the past via WhatsApp and Facebook and arranged for a refund for the non-received item. We are very sorry that you were not satisfied with the way we communicated with you. You are right, of course we could have done this better. We therefore apologize once again for the circumstances that arose. I really hope you will be able to forgive us and give us a second chance to make up for our mistakes. Take care Firebox

Posted 2 years ago

“Good products and prompt delivery but one item was left out and I was advised too late to replace it for Christmas (although kindly a voucher was given) and the courier company was very poor.”

Helpful Report

Posted 2 years ago

“Second year in a row firebox stuffed up my Christmas present order. At least they refunded and gave me a £10 coupon this time, otherwise would be 1 star. Think I'll be looking elsewhere next time I'm present shopping!”

Helpful Report

Posted 2 years ago

“Did not receive order”

Helpful Report

Posted 2 years ago

Hi Aaron, Thank you very much for your review. We are sorry that you did not receive your order. This should not happen. We have reviewed your case here and found that Yodel unfortunately delivered your package to the wrong address. My colleagues in customer service have of course sent you a refund. We are sorry for the inconvenience and hope that you will order from us again in the future. We would be very happy if you remained our customer. Best regards Firebox

Posted 2 years ago

“As describe. Delivery taking longer but still received in time for Christmas. Happy with item.”

Helpful Report

Posted 2 years ago

“Happy customer”

Helpful Report

Posted 2 years ago

“Very happy with service and product! 5 stars”

Helpful Report

Posted 2 years ago

“This review is based on 2 experiences. 1 in June and the other in December. June - Very disappointed. Item was not well described and did not work properly. On the upside, return was easy and hassle free. December- I ordered two lots of personalized air fresheners for Christmas gifts. The website said up to 22 days for delivery. I ordered in time for Christmas. I even received an email before Christmas telling me that they were on their way. I contacted customer service in the week before Christmas to ask whether they would arrive by Christmas. I didn't receive a response until after Christmas. And the reply was inaccurate and unclear. I asked for clarification as to when I would receive my order. I was told they were on their way. That was over a week ago. I still haven't received anything. I have been offered a 25% discount. However, I am not confident that I will ever see these air fresheners and am not looking forward to trying to get a full refund, should that be the case. I can't comment on the quality of the product, as I haven't got them. Overall, very disappointing. Made worse as two people did not receive a Christmas gift. Won't be buying from Firebox again.”

Helpful Report

Posted 2 years ago

Hey, Helen, We're so sorry that you didn't receive your personalised items here on time. This is understandably very upsetting. Our customer service team has already contacted you and offered you a partial refund and a gift card as compensation. Once again, we sincerely apologise for the poor service you have received. This is not our style. We would be very happy if you would give us another chance and let us prove to you that we can do better. Best regards Firebox

Posted 2 years ago

“great unusual products and prompt delivery!”

Helpful Report

Posted 2 years ago

“I didn’t feel the price I paid was worth what was in the box.”

Helpful Report

Posted 2 years ago

“Was given link by friend. Used it and delivery was very fast. Thank you.”

Helpful Report

Posted 2 years ago

“I ordered a gift for Christmas with a date of delivery for before Christmas. It never made it! However your customer service regarding the return and refund was truly 5 star. Will use your website again just because of that !”

Helpful Report

Posted 2 years ago

“I still haven't received this product!”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for taking the time to write a review. Unfortunately, due to the Christmas business, there were some delays in the delivery by Yodel. We deeply regret this and can understand your displeasure. We have checked Yodel's tracking here and your parcel is showing as delivered. Our customer service team has also contacted you to let us know whether or not you have received your parcel. Unfortunately, we have not received an answer from you. We would be very pleased to receive your feedback. Maybe you will give us a second chance and stay with us as a customer. Best regards Firebox

Posted 2 years ago

“Firebox seem like a fun company and have a good website with interesting products. It's just a shame that Yodel didn't meet the delivery date and delivered the item to me after I had left to visit the person who I was gifting, and so I had to repost the item late and at my own expense.”

Helpful Report

Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews