Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from here after looking at the site for years. Ordered bespoke air fresheners on 10/12/2021 for a Christmas present. Didn’t arrive in time and I was told they would arrive Mid-January because they were out of stock (did not say this when I ordered them). I have just received them on 07/02/2022 so a bit late for Christmas and well after the date that was told. Air fresheners are nice with a good scent but delivery wasn’t ideal. Thanks.”

Helpful Report

Posted 2 years ago

“I ordered these well in time for Christmas. They did not arrive on time. I received an email in January notifying me that they would arrive soon. They still have not arrived and now you would like me to review the product that didn't arrive and the service that was so poor you couldn't get in touch to let me know that this Christmas gift wouldn't be here on time.”

Helpful Report

Posted 2 years ago

Hi Hayley, thank you so much for your review - we appreciate it. First, we would like to sincerely apologize for the poor handling of your order and that you were unhappy with the processing and late delivery. Unfortunately, there was a problem with the "Fresh Faces" and they had to be reworked. We also thank you for the honest words about your review with our customer service and we completely understand, because with the way the whole order went you just received poor service. Of course, though, we would love for you to give us another chance so that we can show that the service is much better than you experienced. Take care Firebox

Posted 2 years ago

“Delivery still not arrived”

Helpful Report

Posted 2 years ago

Hi Jennifer, Thank you so much for your review - we appreciate it. We apologize that you haven't received the shipment yet but the item has an ETA of up to 19 business days (MO-FR) and your order was dispatched directly from the partner in the US on 01/24/2022. Our Customer Service has provided you with the necessary tracking information and the Fresh Faces should be delivered in the next few days. Over the next week, customer service will contact you again to see if the delivery went well and if you are happy with the item. All the best Firebox

Posted 2 years ago

“Ordered on 8th January. Finally delivered to me on 7th February, 2 weeks after the birthdays I had ordered them for. I contacted customer service by email but they wouldn't or couldn't give me an idea of when I could expect it, & actually ignored my last 2 emails. Very shoddy service.”

Helpful Report

Posted 2 years ago

“The package came on time and my friends loved the gifts! Thank you.”

Helpful Report

Posted 2 years ago

“Excellent product great that they gave Blue Light discount and arrived a lot quicker than expected.”

Helpful Report

Posted 2 years ago

“excelente servicio”

Helpful Report

Posted 2 years ago

“Absolutely awful - wish I could give you 0 stars. Service has plummeted over the past year and will NEVER order from your site again. Will also be warning everyone I know about your rubbish service. Item was over one month late, delivered the the wrong address and damaged.”

Helpful Report

Posted 2 years ago

Hi Jasmine, thank you to share your last Firebox experience. We would like to sincerely apologize for the bad process with your order. Especially during the Christmas season, when everyone is waiting for the gifts and then mistakes happen, it is of course even more annoying and we are sorry if we ruined your gift. We hope that our customer service was able to solve the problem with you and that the solution with the given refund is also to your satisfaction. We would be happy if you don't turn your back on us despite all the hassle, because our service is better than we showed when you placed your order. All the best Firebox

Posted 2 years ago

“Super selection of unusual gifts to choose from. Easy selection and checkout. Speedy delivery, quality items. Very happy and super funny communications.”

Helpful Report

Posted 2 years ago

“Great success for a 9 year old and a 4 year old. Excellent service/delivery”

Helpful Report

Posted 2 years ago

“Lovely light. Bought for granddaughters bath-time (under supervision) she loves it.”

Helpful Report

Posted 2 years ago

“Great product, lightening-speed delivery, cool packaging. Really impressed. Thank you.”

Helpful Report

Posted 2 years ago

“Great service, quick delivery, excellent item”

Helpful Report

Posted 2 years ago

“Item arrived broken. Have been advised I will be given a refund but have yet to”

Helpful Report

Posted 2 years ago

“Fast delivery. Easy to order.”

Helpful Report

Posted 2 years ago

“All items purchased were very well rated”

Helpful Report

Posted 2 years ago

“Normally I would give Firebox five stars but the last order I cancelled twice through email with no reply at all. Three days later it was delivered. Still no response.”

Helpful Report

Posted 2 years ago

“I love it! I bought a Bao bun from firebox and it’s the cutest thing ever!!”

Helpful Report

Posted 2 years ago

“I loved the F***ing Strong Coffee and Margo says thanks for the box.”

Helpful Report

Posted 2 years ago

“good communication when i had a problem, thank you”

Helpful Report

Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews