Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always prompt delivery. Great range of products. Great communication. All round great company.”

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Posted 9 years ago

“I have purchased a few items from Firefox for gifts and have not been disappointed. The mystery boxes are great”

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Posted 9 years ago

“A great website with lots of unique gift ideas as well as loads of wit. Definitely worth visiting”

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Posted 9 years ago

“Excellent service. One mildly defective item replaced, no quibble, almost overnight. Thank you Maddy. A real find.”

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Posted 9 years ago

“I absolutely love firebox it is a brilliant service with great products I would highly recommend it to everyone”

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Posted 9 years ago

“Such an easy website to order from. The goods were delivered very quickly and it made the whole experience effortless.”

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Posted 9 years ago

“Unique. Absolutely love firebox. I recommend it to everyone.”

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Posted 9 years ago

“All round great service, highly recommend.”

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Posted 9 years ago

“Arrived very quickly in gorgeous packaging, all the bottles were safe in cool bubble wrap and everything was perfect! Have already recommended to several friends! I love you, Firebox!”

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Posted 9 years ago

“Would recommend people who like unusual items to firebox.”

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Posted 9 years ago

“very very pleased with this service so quick and efficant the team are very friendly understanding and helpful got back to me straight away letting me no tht 1 of my orders was not in stock replied every time and was as helpful as they could be have defo recomendeed the website to friends and family”

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Posted 9 years ago

“Products look good, delivered super fast with a charming sense of humour... prefer the bags of jelly sweets to the lollies, though.”

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Posted 9 years ago

“Firebox resolves problems with a speed and efficiency that staggered me. Their customer service is also very friendly, providing a very human face for a medium that can be very impersonal.”

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Posted 9 years ago

“Very quick delivery, well packaged and great customer service”

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Posted 9 years ago

“Great and easy website to navigate and all ordered from my iPhone. My purchase arrived in plenty of time for Christmas to then send elsewhere in the UK. Loved the emails confirming my purchase too! A lot of companies could learn from this rather than the drab emails that you normally get from online retailers! Great work Firebox.”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Super helpful, witty email updates and a wide (excellent and varied) choice! As always, you are my 'go to' when looking for presents!”

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Posted 9 years ago

“excellent service and humour”

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Posted 9 years ago

“Great service as always. One of the few companies I can trust to be on time for delivering date or before.”

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Posted 9 years ago

“Exactly what I wanted an now I have the full set thank you firebox it's always a pleasure :) xx”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews