Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item got here ( to the USA) much faster than expected Thankyou very much!!”

Helpful Report

Posted 4 years ago

Hi Dennis, That's great! Thank you for taking time out of your day to review us and give us such a great rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more :smirk:

Posted 4 years ago

“Shipment never arrived.”

Helpful Report

Posted 4 years ago

“Great item, awesome shopping. Feeling great after purchase, might order again (when I am with cash) Keep up with good work!”

Helpful Report

Posted 4 years ago

Hey there! Thank you for being awesome and taking time out to give us a great review. We are glad you had a positive experience with us. We look forward to seeing you again soon 😊.

Posted 4 years ago

“cute store w cheap items and fast delivery”

Helpful Report

Posted 4 years ago

Hi There! Thank you so much for leaving us a review. Your feedback is very important to us and we are so glad its a positive one. We always aim to provide you with the very best #giftgasm experience. Looking forward to seeing you back very soon, for more :smirk:

Posted 4 years ago

“Quick delivery, was very happy with my edible cbd sweets.”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very important to us and we are super glad its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon ☺

Posted 4 years ago

“Fun buying things from this website”

Helpful Report

Posted 4 years ago

Hey Margaret, Thank you so much for taking time out of your day to review us and give us such a fantastic rating! Your Firebox experience is very valuable to us. We are very happy its been fun and the #giftgasm experience we always want to provide. Looking forward to seeing you back soon 😁

Posted 4 years ago

“Good bathbomb, but the mystery jewelry don't worth the price.”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. As stated on the product page at the time of purchase, each bath bomb contains a random piece of jewellery that is valued between £10 and £2000. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“Very cool!!!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for being the coolest and taking time out to review us and give us such a wonderful rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you again very soon, for more 😁

Posted 4 years ago

“It's the second time I buy from them and the products and the service are incredible. There was a problem with one of the orders damaged during delivery and they sorted out very quick. I highly recommend.”

Helpful Report

Posted 4 years ago

Hi Mireia, Thank you so much for being awesome and taking time out of your day to review us and give us such a great rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😊

Posted 4 years ago

“Great product & super fast delivery! Will definitely order again!”

Helpful Report

Posted 4 years ago

Hey there Lori, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Never received the product”

Helpful Report

Posted 4 years ago

“Easy to order and package arrived quickly! Sooner than I expected. Will definitely shop with Firebox again.”

Helpful Report

Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Thank you the itam I bought was shipped to the USA as a gift ,as yet it is to be tested for its proper use otherwise it works fine,a good gift.”

Helpful Report

Posted 4 years ago

Hey old friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The item was well packaged and came within the state delivery time. A faultess service”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The item I purchased was good quality and packaged safely so it did not get damaged. The person who received it loved it and thought it was an amazing idea!”

Helpful Report

Posted 4 years ago

Hey there you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I got my partner the Gadget box that you don’t know what’s in side it was worth the money”

Helpful Report

Posted 4 years ago

Hey there Sonia! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are delighted your partner loved our Mystery Box! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Legen-wait for it - dary! ❤️”

Helpful Report

Posted 4 years ago

Hey you! 🥰🥰🥰🥰 Thank you so much for being an even bigger LEGEND and taking time out of your busy day to review us and give us such an epic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Vast range of options, perfect for any occasion, a website that is really great to and straightforward. Never had a problem and will continue to shop with firebox as I think they are wonderful!”

Helpful Report

Posted 4 years ago

Hey Caitlin, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fantastic”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox has such unique and random gifts, I absolutely love it. If I'm ever out of ideas of what to get someone I just have a wee look at Firebox and I'm sure I'll be able to find something!”

Helpful Report

Posted 4 years ago

Jamie! You legend. Thank you so much for being so awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews