Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is my go to place for present buying, or sometimes if I just fancy a treat for myself. I can always find something interesting or different on there. Definitely recommend!”

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Posted 2 years ago

“We have a lot of fun with the Chocolate at work”

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Posted 2 years ago

“Excellent product. Quick delivery”

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Posted 2 years ago

“The service was good and fast🙏🏼But the mixer or blender need time to know how is working and strong 💪😊”

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Posted 2 years ago

“Great loved my wee nuddies”

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Posted 2 years ago

“Super fast delivery, quality product. Would recommend to anyone wanting something a bit different 😁”

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Posted 2 years ago

“A brilliant idea for a birthday treat for a star wars fan.”

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Posted 2 years ago

“Good brewing kit and present was well received!”

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Posted 2 years ago

“Good 🥰🥰🥰”

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Posted 2 years ago

“Quality of product very disappointing and added fee for postage was ridiculous. Won’t be using again”

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Posted 2 years ago

Hi Sharron, Thank you for leaving us your review. We are very sorry that you were not satisfied with the quality of the item you have ordered. Our customer service contacted you by email 3 weeks ago and asked if you could give us more details about what didn't work for you. Unfortunately, we have not received an answer from you yet. Perhaps you would like to contact us again so that we can offer you a satisfactory solution, We would be very happy to hear from you again. Best regards Firebox

Posted 2 years ago

“Easy to use website, holds a whole host of usual and unusual items that would be perfect for you or as gifts.”

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Posted 2 years ago

“Little bit disappointed I ordered a second mystery box expecting something different from the first one but everything was the same”

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Posted 2 years ago

“Arrived quickly and very pleased with our purchases”

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Posted 2 years ago

“Ordering from the site was quick and easy and there was a good choice of products. The item was delivered quickly and was as described.”

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Posted 2 years ago

“Absolutely brilliant loved it”

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Posted 2 years ago

“Arrived promptly and I'm sure my granddaughter will be thrilled with it”

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Posted 2 years ago

“Gadget box- waste of money”

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Posted 2 years ago

Hi Victoria, Thank you for your review, our customer service has already contacted you about this and hopefully offered you a satisfactory solution. We apologise again that you were not satisfied with your order and hope that you will give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“lead time was quick, and communication regarding shipping was smooth. thank you!”

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Posted 2 years ago

“came fast!”

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Posted 2 years ago

“Sent the wrong item and even you sent the right one it was faulty. Had to waste my time posting back the wrong item.”

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Posted 2 years ago

Hi Karina, Thank you for sharing your experience with us here. We regret that you had a bad experience here twice. Of course, something like that should not happen. Our customer service has already contacted you about your case and arranged for a refund. We hope that you will give us another chance so that we can show you that we can do better. Best regards Firebox

Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews