Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product & delivered quickly. Well wrapped too.”

Helpful Report

Posted 1 year ago

“Horrendous service. I've used firebox 3 times. Twice they've been unresponsive and not helpful in any way, shape, or form. This most recent time, I ordered around a week and a half ago. I got the confirmation email. The money's been taken. Radio silence from Firebox since then. Not a single response on any communication channel, not twitter, not email, not contact forms. I'm getting serious doubts as to whether this company is still operating at all at this point.”

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Posted 1 year ago

“Great service, as always. Dispatched and delivered in super quick time. Thank you!”

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Posted 1 year ago

“Products were great customer service was the worst I've ever had. Ordered it to arrive before somebody's birthday but never turned up. So I emailed 3 times to see where it was and when arriving. Only got a response on the day of delivery. Don't even get compensation for late delivery”

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Posted 1 year ago

“I loved the product but upon delivery I noticed the box was not quite perfect but assumed the product would be wrapped inside. I gift wrapped the box as it was a birthday present. When the present was opened the poster was just wrapped in a piece of tissue paper and was creased and spoilt the look of the poster.”

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Posted 1 year ago

“Bought for someone awkward they loved it. Fast efficient delivery, would recommend to anyone, great choice”

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Posted 1 year ago

“Ordered a beach bod towel, with my sons face superimposed on it! Just brilliant, caused a huge amount of laughter! Price was good, great quality, really quick delivery. Can’t fault anything 5*. Highly recommend!”

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Posted 1 year ago

“I came to Firebox primarily to order the desk-sized Henry vacuum, since it's absurdly priced on Amazon. I ended up liking some of the other products & ordered them too (all as gifts for my husband). However, It ended up costing me MORE to order Henry through Firebox, and the shipping process was a major headache. Despite liking the variety of products offered, I will most assuredly NOT be shopping through Firebox again. First off, $200US for free shipping is a RIDICULOUS limit to try to reach. So I forked over $19.99US for shipping on my ~$45US order. However, Firebox didn't charge appropriate Canadian taxes on the items during checkout, so DHL then tried to charge me ~$6CDN in duties & ~$20 in "customs brokerage" fees. Yes, that's right, they were holding my parcel hostage in an attempt to force me to pay almost the same amount AGAIN for shipping (which was already almost half as much as the actual order itself). To make it clear, I have no problem paying the duty itself, it was the extra fee that got to me. I paid for international shipping, which OF COURSE includes dealing with customs, so this was merely an attempt to conceal actual cost & hoodwink me into placing the order thinking that I would be paying X amount, only to increase it later. I ended up having to go to the customs office myself & pay the import taxes directly to avoid this insane price gouging (as a side note, DHL also calculated the duties incorrectly...I only had to pay ~$3CDN, not $6). Lastly, a small beef, but I figured I'd tack it on: Products are not available in $CDN, only various European currencies + $US. I get it, it seems like a small-ish company that operates mainly in the UK/EU, but it would be nice to not have to pay a FTX on my purchase.”

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Posted 1 year ago

“Easy ordering fast delivery.”

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Posted 1 year ago

“Caroline from customer services was very helpful. My query was handled sensitively & promptly. Would recommend”

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Posted 1 year ago

“Brought this for a friend's hen do, we will have such a laugh playing this game. Can't wait to see the brides face! Quick delivery too!”

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Posted 1 year ago

“Update- Since this review - they have been in touch and said my email went to junk mail. And have now offered a refund. So better service now. Damaged contents- meant goo all over box and items.. and one damaged item. Attempted to contact Firebox and have had no reply. This is not great customer service. You used to be great! What happened??”

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Posted 1 year ago

“I’m afraid the items never made it to the house - and although it said ‘Delivered’, the house has a camera and there was no footage of it being dropped off.”

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Posted 1 year ago

“Fast and efficient service. Excellent products and so much to choose from.”

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Posted 1 year ago

“Friend loved it! Thought it was hilarious. Towel is a bit thin for actual use though”

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Posted 1 year ago

“Damaged box and contacts no not even in original box and part missing. Shocking never using again”

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Posted 1 year ago

“Excellent price, service and quality. Delivery on time and very securely packaged.”

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Posted 1 year ago

“Always been pleased with service, price and efficiency of delivery with firebox.”

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Posted 1 year ago

Hi there, Thank you for your great review. Wow, a ⭐⭐⭐⭐⭐ rating, that's super great. Thank you very much, that's the reason why we do this. 😀 We look forward to your next order and wish you a great day! Cheers from Firebox

Posted 1 year ago

“The items arrived basically in tact, but the delivery box was opened, and ransacked by someone along the way. The larger, outer box was opened and haphazardly resealed with parcel tape, and all items inside had been unwrapped and put back in an appalling manner. A complaint was put in to the currier service, but no one has come back to me since.”

Helpful Report

Posted 1 year ago

Hi Shannon, Thank you for your review and for sharing your experience with us here. You have already been in contact with our customer service team via email, and hopefully they were able to help you. We are very sorry that you received your order in such a disastrous condition. This shouldn't happen and we are also horrified at how your package arrived. Yodel definitely did not do a good job here. However, we hope that you are happy with your order and that we will see you in our shop again in the future. Cheers, Firebox

Posted 1 year ago

“Firebox are quick Firebox are fun Firebox have all the best gifts You ever need under the sun I shop at Firebox for birthdays and Christmas And anything in between The only problem that I have Is choosing what's on the screen The gifts are fun, the gifts are rude But they are perfect for my brood So if you want service and presents that are fun, unusual and suitable Shopping at Firebox is undisputable”

Helpful Report

Posted 1 year ago

Hi Meg, Thank you for the great review! You’ve made our day here at Firebox HQ. We’re so impressed you made it rhyme, It must have taken quite some time. This kind of effort should be rewarded, With 10% off next time you’ve ordered. Please contact our customer service team and we’ll send you your code 😊 Best wishes, The Firebox Team

Posted 1 year ago

Firebox is rated 4.4 based on 4,703 reviews