Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nose wire was stichted into the wrong place on mine , so the mask pretty much can't be used properly.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Katie! We appreciate the time you have take to provide us feedback on our Pearl Boba Tea Reusable Face Mask. It sounds like the item is defective, which is no good. We've e-mailed you directly offering a replacement or a full refund. We look forward to hearing from you and sorting this out for you so you can keep safe when outside. Speak soon, The Firebox Team

Posted 4 years ago

“Having waited for ages for Sloan the Sloth to come back into stock, I finally received mine a couple of weeks ago. There's no doubt he is insanely cute and very loveable BUT when I originally looked at these creatures, and ordered mine I am sure it also heated up. But alas, my sloth lacks a warm heart (or warm anything, to be honest). To add to my disappointment it appears I have received a distant relative of Sloan rather than the real McCoy as his arms are much shorter than I expected and won't even cuddle round my neck/shoulders (and I do not have a particularly fat neck), his little paws also do not hold together so I have to hold onto him so he doesn't fall off me! The 'massager' experience is more of a high powered vibrating thing. No gentle or in between mode, just full on pneumatic drill. Not pleasant. I have fibromyalgia and have a lot of pain in my neck and shoulders but sadly after my treatment with said Sloan the Sloth, the pain was worse :( I have shopped from Firebox for many years and always been delighted with Firebox and its service and products. However, MY Sloan the Sloth is but a poor impersonator of what it was supposed to be, a sloth in sheep's clothing, a furry fraud xx”

Helpful Report

Posted 4 years ago

Hey Lorraine, Thank you so much for reviewing Firebox! We appreciate any and all feedback. We are so sorry that Sloan did not give you the soothing and snuggly back massage experience we both hoped for 😔 We really want to make this up to you and have contacted you directly to discuss a replacement or refund. We look forward to hearing what works best for you. Speak soon, Firebox

Posted 4 years ago

“First time ordering from Firebox. I Was worried about the the international shipping, but it came in 3 days! Only complaint I have is the Bao/dumpling light I bought is a little bit caved in at the top probably from rough shipping.”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Emma! We're delighted that we surprised you with our speed! ⚡️Our super cute XL Bao Dumpling Lights deserve to be delivered fresh 😄 We're so sorry to hear it had a bit of a rough journey though! If you'd like to return it for a replacement, please do contact our customer service team through info@firebox.com and they would be more than happy to help! Take care, Firebox

Posted 4 years ago

“First time using firebox, I ordered 3 gin minis, selected standard Delivery and the next day they arrived!! I received emails updating me throughout transit! Good service, can’t wait to buy more!”

Helpful Report

Posted 4 years ago

Hey Katie! Thank you for reviewing Firebox. Welcome to the family! 👋Glad to hear we impressed you with our speedy service! Although, we would love to know what we can do for that fifth star - let us know! Take care, The Firebox team

Posted 4 years ago

“I got the Mini Me Personalized Doll on June 17 for my girlfriend. today is the 11th of July and she hasn't received it yet.”

Helpful Report

Posted 4 years ago

Hey Obinna, thank you so much for taking the time to review Firebox. We are so sorry your girlfriend did not receive her hunky mini doll as expected on July 8th - this is not at all the experience we both hoped for. We looked into your order and can see your parcel is out for delivery and should arrive today (July 13th). We e-mailed you directly the tracking for you to follow this yourself, do give your inbox a check! We are so sorry for the inconvenience caused, this really sucks. Unfortunately Canada Post has been rather overwhelmed due to the COVID crisis and the reduced number of planes for transit of goods. We wouldn't charge you for a service you didn't receive - it's only fair! So with this in mind, refunded you the postage, seeing as you didn’t get the delivery service you paid for with your hard-earned money. Unacceptable. The refund will be reflected in your bank account within a few working days. Don't hesitate to get back to us if you need anything further through e-mail. You can reach us at info@firebox.com All the best, The Firebox Team

Posted 4 years ago

“Bought 4 of the Greenzaurus as gifts, and sadly one didn't make it in transit. However, firebox sent me a new one promptly and it appeared next day! Top quality service!”

Helpful Report

Posted 4 years ago

Thank you for reviewing Firebox, Dawn! We are so glad you brought this into the attention of our customer service team and they resolved it swiftly. We wouldn't dream of charging you for a product or service you don't receive to our highest standards! Hope you enjoy your little family of Greenzaurus Drinking Dinosaur Planters. Take care, Firebox

Posted 4 years ago

“My order came really quickly which was great, however my XL dumpling lamp (although very cute) came with a slightly scratched eye and cheek hence the 3 stars.”

Helpful Report

Posted 4 years ago

Hey Abbie! Thanks for reviewing Firebox. We're so sorry to hear your super cute XL Bao Dumpling Light is scratched! 😱 Sounds like it had a rough and adventurous journey to you. We can see a customer advisor has since responded to your e-mail and offered you the option between a full refund or replacement. We look forward to hearing from you very soon about this! Take care, The Firebox Team

Posted 4 years ago

“Hi Firebox. My girlfriend bought a Sloan the Sloth Back massager, and put batteries in it. However, it turned off after about 10 minutes of being on. I have changed the batteries again, but it won't turn back on. Can you help me please?”

Helpful Report

Posted 4 years ago

Hey Ben, thanks for taking the time to review us. So sorry to hear your spa experience with Sloan has not gone at all as planned. Sounds like he might be defective! No good for those shoulders at all. We'd love to help and rectify this, but unfortunately don't have any information on you or the order. We've messaged you privately to find out more! We'd love to arrange a replacement for you and your girlfriend as soon as possible. We look forward to hearing from you. Talk soon, The Firebox Team

Posted 4 years ago

“As my previous review stated, I had an order that never showed, and some delays in getting a response from customer service. However, they did eventually respond, and sent my order again, this time with tracking, at no additional charge to me. The package (I Love Spreadsheets mug) arrived this time, and the recipient absolutely loves it (and spreadsheets). I’m plenty pleased with the product, and appreciative of the company making things right. It might take a bit, but they will ultimately do right by the customer.”

Helpful Report

Posted 4 years ago

Hey Lucas, Thanks for taking the time to review us. We're glad you reached out about your missing parcel, we're always happy and available to help! We are so sorry for the kerfuffle and that the recipient didn't get their awesome gift on time. However, it was clearly worth the wait!! Cheers, Firebox

Posted 4 years ago

“Hamm is fantastic!! Bought the Hamm money box as a treat for myself (hey everyone needs a treat once in a while don't they?) and I must admit the fact he was on sale swayed me, bought him on the 19th June and was told he would arrive on the 25th, lo and behold he arrived early (on Tuesday) I never expected him to be as big as he is or as good as he is and at £12 he's a complete steal (even at the original price he'd be well worth it). He now has pride of place on my mantelpiece and every time I look at him he makes me smile. A big thanks to you all and the delivery dude who made sure Hamm got to me in one piece.”

Helpful Report

Posted 4 years ago

Hey Alison, Many thanks for reviewing Firebox! Pop all of your spare change into Hamm's slot and pray he doesn’t come to life, he’d probably be a bit confused as to how he got into your house. Cheers Firebox

Posted 4 years ago

“Firebox’s customer service is top notch! I ordered 2 small gifts for my nephew who lives in the USA and ran into some shipping/customs issues due to the pandemic. I reached out to customer service with my concerns and received prompt replies back on both the WhatApp and email. Eventually the gifts were received and my nephew has been happily driving everyone crazy repeatedly playing the jazz record on the world’s smallest turntable. Thanks so much for making him happy Firebox!”

Helpful Report

Posted 4 years ago

Thanks for the review and feedback, Rachel! We're sorry that your Firebox order didn't quite make it within our initial estimates, we know this can be a little worrying. However, we're glad that the gifts (fantastic choices btw!) made it up to your nephew - the jazz record is a great tune!🎷 Until next time! The Firebox Team

Posted 4 years ago

“Excellent item. There was a bit of an issue with delivery. As I had purchased the item as a guest, I had no tracking number for the item. Even though I opened an account afterwards, there was no link to my order number. I now know I should have created an account before purchasing. Unfortunately, Royal Mail did not leave a card showing that delivery had been attempted, so without the tracking number, I was completely unaware. When I contacted Firebox, as no item had been received, they were extremely helpful and provided me with the tracking details and I was able to locate the parcel with Royal Mail, and collected the same from them.”

Helpful Report

Posted 4 years ago

Hey Mama Mildred! Thank you so much for taking the time to review Firebox. Your Astronaut Mini Me Personalised Doll had quite the journey! 🧑‍🚀 Very sorry you didn't receive your note, local postal workers have had quite the task on their hands since Corona - they might have forgotten! However, thanks for reaching out and allowing us to look into it for you. All the best, Firebox

Posted 4 years ago

“Aside from the product being awesome, the customer service was phenomenal. The first time I received the parcel it was unfortunately damaged along the delivery journey, so after contacting Firebox, they promptly resolved the issue and sent me another mug free of charge! Excellent customer service as well products :) Highly recommend!”

Helpful Report

Posted 4 years ago

Hey Anon, Sorry the postman was a little rough and your mug got completely crushed - we can't have you drinking a cuppa outta that! Thanks for flagging this so we could send you a freshly-brewed Mug, on the house. Your feedback is super important as it can help us improve of packaging in the future. Enjoy! Firebox

Posted 4 years ago

“I live in Washington in the United States so it took a while to receive my order but the customer service team was so wonderful to work with while we tried to track it down. I received my order and my friend lover her birthday gift!”

Helpful Report

Posted 4 years ago

Hello all the way from London, Lindsay!! 👋 We're so sorry about the slight delay in delivery, our couriers have been doing their best dodging all sorts of new challenges post-Corona. Thank you for getting in touch with us so we could investigate this for you. Our customer service team does love a good mystery! Glad to hear we've brought joy to your spreadsheets-loving friend with our 'I Love Spreadsheets Mug'. Now on your next birthday shop, if you're in doubt you know where to find us. 'Till next time, Firebox team

Posted 4 years ago

“I ordered the Gameboy watch for my boyfriend's birthday, but it never arrived. I attributed this to the Covid pandemic, but then Firebox reached out to me to check if I was satisfied. I let them know that I hadn't received it yet, and they profusely apologized, refunded my shipping, and sent out another watch. It came fairly quickly and my boyfriend loves it. The high quality product and great customer service are sincerely appreciated!”

Helpful Report

Posted 4 years ago

Thanks for the review, Jessi! It sucks that you didn't get your order the first time around. But we're so glad you reached out and we managed to make it up to you. Now your boyfriend can tell the time in style! We hope he had an awesome birthday! 🥳 Take care, Firebox

Posted 4 years ago

“They have a great range of awesome gift ideas that range from slightly unusual to downright weird. I like weird. It makes me feel warm & fuzzy that I have found a kindred spirit in the team at Firebox.”

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Posted 4 years ago

Thanks Paul! We love weird too. We love you. Welcome to Firebox, we hope you enjoy your stay as we have more weird coming your way! Cheers The Team @ Firebox

Posted 4 years ago

“Easy to use website. Plus I ordered at lunch time and received my parcel 24 hours later. A delivery service that rivals Amazon prime. Plus great products for my hard to buy for husband!!”

Helpful Report

Posted 4 years ago

Hey Anon, thanks for the fabulous review . We'll pass this amazing feedback to our speedy warehouse team, they've been doing a fabulous job with our express delivery service. We're glad we were your place of choice to bring your husband joy on his special day!🎉 All the best, The Firebox Team

Posted 4 years ago

“I ordered a couple of Brick Yourself frames for my husband and father as gifts from my children. The post man had very kindly(!) delivered them with a thud on the floor and I was so worried they'd been damaged. Once carefully unboxing to check the damage, I was so pleased to find that everything was intact but my husband had gone walkies in the frame 😂 This was easily fixed as I opened up both frames, gave them a quick clean, popped husband back into place and closed them up. The quality of the frames and the figures are awesome! I loved that an accessory was included with the figure which really completed the 'personalised' aspect. Regarding customer services, I had made a complete lemon out of myself by sending my Order number incorrectly.. Once Shaneen @cs had suggested there may have been an error with the number, I gave my now corrected order number and she happily sent me my royal mail tracking details and very politely handled the mix up on my behalf. She asked if I needed assistance with anything else and fully made sure I was happy and had everything I needed. Will definitely order from Firebox again in the future. Thank You so much 🙂”

Helpful Report

Posted 4 years ago

Thanks for the fantastic review, SK! Our Brick Yourself team specialise in the small details, we're glad these have brought you such joy! Sometimes the postie can be a little rough, but we're sure your figures had ton of fun. We reckon it's like a dark roller coaster! 🎢 We're so glad you reached out to us and we were able to help! That's what we are here for. Cheers Firebox

Posted 4 years ago

“I ordered a mug on 8 May and was told it would be delayed. On 12 May, my account was debited and I was notified it had shipped, but there was no tracking (coming to the US). On 10 JUNE, the mug still hadn’t arrived and I emailed the company for assistance. I have yet to get a reply (or my order delivered), though on 11 June, I did get an email asking me to rate the product. Super helpful.”

Helpful Report

Posted 4 years ago

Hey Lucas, We're so sorry we missed getting your Firebox order in time. We know it sounds like an excuse (and it is really), but the new Corona world temporarily swamped our customer service team - leading to a bit of a delay, but we’re back at full power and doing all we can to make our customers as happy as possible again! Your chosen delivery method was untracked, so it means we didn't have any tracking info to provide through our confirmation e-mails. It has been some time since you posted this and we can see you have now been offered the choice between a replacement or a full refund. As you chose a replacement, our customer services team upgraded the delivery to a tracked shipping method so we can help you keep an eye on the journey of this new parcel. Although it didn't quite work out as expected this first time, we know we'll make it up to you this second time around. Regards, Firebox

Posted 4 years ago

“used firebox quite a few times in the past and never had any issue. on most recent order the deliver was really delayed (covid 19 at the time to be fair) and contacted customer service for help tracking it down. naturally it arrived the same day but was given a refund on postage anyway due to the delay. no issues with using again”

Helpful Report

Posted 4 years ago

Hey you, Thanks for taking the time to drop us a fantastic rating and some awesome feedback on your latest order. We're glad we could help 😁 See you back on Firebox.com very soon! 🥳 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews