Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my orders was lost in the post but Annabelle and the folks at Firebox were super quick to sort it out for me and send another. Happy customer!”

Helpful Report

Posted 4 years ago

Hey Cassandra, Thanks for taking the time to review Firebox. Although we are sorry your goodies were lost in the post, we are so glad you told about this so we could send out replacements straight away! Enjoy! The team at Firebox

Posted 4 years ago

“Fantastic gifts fantastic prices fantastic delivery fantastic customer service. Some items came and were faulty - replaced immediately and shipped out express. Highly commendable much appreciated Andrew thanks !”

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Posted 4 years ago

Well hello there, Patricia. Massive thanks for reviewing Firebox and providing feedback on your latest experience. We pride ourselves on delivering world-class customer service. Your words, really make us feel like we live up to this. Merry Christmas, Firebox

Posted 4 years ago

“Customer service is aaamazing! I had a problem with delivery, the package did not come to me, but Annabelle solved the problem in the shortest possible time. Great service, great approach! Keep up the good work!”

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Posted 4 years ago

Happy Holidays Martina! Thanks for reviewing Firebox - YOU ARE AMAZING! We are so flattered by your feedback, glad we could help with this one. Cheers, Fireboxers

Posted 4 years ago

“Ordered a couple of mugs and one had some paint chips and flaws. Contacted Firebox and they sent me another mug super fast for free. Great customer service. Highly recommend.”

Helpful Report

Posted 4 years ago

Hi Raf, many thanks for reviewing Firebox! We are so glad you told us about this issue so we could rectify it. We wouldn't want you spending your hard-earned money on a defective product, it would gives us nightmares! Enjoy the new, perfect mug. Merry Chrsitmas, Firebox

Posted 4 years ago

“Customer service is excellent. Fab response with my query All sorted. Paula”

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Posted 4 years ago

Hey you, Thanks for reviewing Firebox - you are excellent. Cheers, The team @ Firebox

Posted 4 years ago

“I had a problem with the courier where they misplaced my parcel and I cannot tell you how FAST Firebox solved it. I wasn’t expecting an answer for a while as I understand usually Customer Services are busy, but not only did they answer fast but they sent me another item on the same day. Would give more than 5 stars if I could!”

Helpful Report

Posted 4 years ago

Hello Mary! We think you're smashing! Thanks for taking the time to review Firebox. We are glad you brought this issue to our attention so we could help! Enjoy your goodies. You deserve it! Merry Christmas, Firebox

Posted 4 years ago

“This is worth the money!”

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Posted 4 years ago

Thanks, Louise. Glad you think so too! All the best, Firebox

Posted 4 years ago

“I received my order of chocolate bombs, one of which was broken in transit, I spoke with annabelle over WhatsApp, who was very kind and understanding, very quick response and informed me that the chocolate bombs were sadly out of stock, but she sorted me out a refund the same day, very happy with the service provided by annabelle ☺️ thank you”

Helpful Report

Posted 4 years ago

Hey there Sabrina! Thank you so much for reviewing Firebox and giving such wonderful feedback. We are glad you brought this matter to our attention so we could rectify all the damage done by the postie. We still wish we could have replaced the goodies instead, so sorry about that. Merry Christmas, Fireboxers

Posted 4 years ago

“Firebox's customer service is unreal! Childe has been absolutely amazing in dealing with my order (and my numerous emails). Other companies should learn from you guys on how to treat your customers well :) x”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Emma! We appreciate the time you've taken to rate us (a whole set of 5 stars!) and provide us with feedback on your latest experience. We are over the moon to know that Childe took such good care of you. She makes us proud. Thanks again! All the best, Firebox

Posted 4 years ago

“Fantastic customer service! I was being pretty annoying about amending an order but Annabelle helped get everything sorted to align with my expectations, and I could honestly ask for nothing more. Brilliant service, will be sure to buy more from here!”

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Posted 4 years ago

Thanks, Sid! We are so grateful for your review and 5-star review 🌟 Annabelle is a champ in our customer services team, we are delighted to hear all about how well-looked after you felt. Thanks for everything, Sid. Take care Firebox

Posted 4 years ago

“My delivery got lost in the mail and Crystal in customer service was very quick to respond and send out the item again and with faster shipping than I was going to get before. So helpful and I got the product within like a week. Couldn’t be happier. Thank you thank you!”

Helpful Report

Posted 4 years ago

Hey friend. Thanks for reviewing Firebox! We're delighted our customer service superstar wowed you with her magic. Hope you enjoy every single one of your goodies. Cheers. Firebox Team

Posted 4 years ago

“Customer service is always the best with this company. Never had the slightest fault with them. Whenever anything went wrong, let me add normally something I’ve done wrong with my order. They’ve fixed it effortlessly.”

Helpful Report

Posted 4 years ago

Hey names-less stranger, thank you so much! We appreciate the time you've taken to review Firebox and share with us your latest experience. We pride ourselves in having the best customer services team. Glad you brought this to our attention so we could help! Merry Christmas, Firebox

Posted 4 years ago

“On this occasion, I would like to publicly praise the Firebox company and Mr Andrew from customer service. The shipment with my order was lost in the delivery process and was never delivered to me. Angry and sad I contacted customer service and Mr Andrew sent me the same item again without any problems. I can’t say how thrilled I was with his decision and how grateful I am for it. Very often I have the opportunity to contact various customer service and on this occasion I want to publicly express my enthusiasm Firebox company customer service since this kind of humanity and professionalism is not experienced often. I would like to take this opportunity to publicly thank Firebox and Mr Andrew for everything they have done for me and wish them much more business and private success. Keep up the good work. Greetings, Sanja”

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Posted 4 years ago

Hey Sanja, Wow. What a review. Thank you so much for reviewing Firebox and providing us with such fantastic feedback on your latest experience. We're glad you brought up the mishap with us so we could right all the wrongs. Mission accomplished. Enjoy your Harry Potter Self Stirring Mug, it truly is magical! Merry Christmas, The Firebox Team

Posted 4 years ago

“On this occasion, I would like to publicly praise the Firebox company and Mr Andrew from customer service. The shipment with my order was lost in the delivery process and it was never delivered to me. Angry and sad I contacted customer service and Mr Andrew sent me the same item again without any problems. I can’t say how thrilled I was with his decision and how grateful I am for it. Very often I have the opportunity to contact various customer service and on this occasion I want to publicly express my enthusiasm Firebox company customer service since this kind of humanity and professionalism is not experienced often. I would like to take this opportunity to publicly thank Firebox and Mr Andrew for everything they have done for me and wish them much more business and private success. Keep up the good work. Greetings, Sanja”

Helpful Report

Posted 4 years ago

“Exceptional customer services. This is a company who are happy to help with any questions or queries. Highly recommended to all. The gift I ordered is perfect and exactly how it stated. Will 100% be using them again”

Helpful Report

Posted 4 years ago

Hey Sean, you absolute superstar! Thanks for reviewing and rating Firebox. We think you are exceptional too. We look forward to your return, make sure to say hi. Cheers, Firebox

Posted 4 years ago

“Customer Service is absolutely amazingly friendly and helpful! My Parcel got lost (I blame DHL) and Andrew from Firebox support was quick to respond and always helpful in getting my items to me as quickly as possible! I will definitely be ordering from this company again!”

Helpful Report

Posted 4 years ago

Hey Marissa, Thanks for taking the time to review Firebox. We're delighted to hear your feedback on your latest experience. We're so glad our customer services legend, Andrew, took good care of you throughout this kerfuffle with the lost parcel. All the best, Fireboxers

Posted 4 years ago

“I ordered a present for my daughter and within hours I found out it was the wrong one. The team were excellent at advising what I needed to do to arrange the return and a refund was processed efficiently. Very happy”

Helpful Report

Posted 4 years ago

Thanks, Keeley! We are so grateful for the time you have taken out of your day to review Firebox. We are so glad you brought this mix-up to our attention and our customer services team could advise you on next steps. We are very happy too. All the love, Firebox

Posted 4 years ago

“My customer service advisor, Andrew was an absolute ROCKSTAR. I purchased a gift and wanted to send it directly to my sister so it would arrive in time for Christmas but accidentally put my address. I was told that the information was already sent to their supplier but Andrew was able to get the information quickly to the supplier and update my order!”

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Posted 4 years ago

Hey Cristine, thank you for reviewing and rating Firebox. YOU are the ROCKSTAR. We are glad you bought this into our attention so we could fix it for you. We're so excited for you receive your gift. Cheers, The Firebox team

Posted 4 years ago

“Following a bit of a muddle with the wrong bottle arriving, some of the BEST customer service ever, where staff responded to me super quickly, fixed it all within a few minutes, sent out a new bottle and sent a really lovely email. Fab. Plus it all arrived well wrapped, super quickly and undamaged. Fantastic selection. :D”

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Posted 4 years ago

Thanks, Ria! We're so humbled by this wonderful review and fantastic 5-star rating 🌟 We're glad you came to us for help and we were able to ship out the correct stuff. Sorry about the mix-up. Take care, Firebox

Posted 4 years ago

“Brilliant customer service !”

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Posted 4 years ago

Thanks Paula! We pride ourselves on delivering the best customer service possible. Glad to hear your latest experience was as we both hoped. Cheers, The team @Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews