Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,599 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the website! My parcel came and was even better than I had imagined. This company shines compared to everyone else I have used. Will defo be using them again! Thankyou X”

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Posted 8 years ago

“Firebox has such a great selection of really cool stuff am on top of that the service and people there are super nice! I will definitely be using them again and have already reccomended them to at least 3 other people.”

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Posted 8 years ago

“Speedy delivery of a brilliant idea, think I'm gonna have hours of fun with "magnetic putty"”

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Posted 8 years ago

“Absolutely amazing service.”

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Posted 8 years ago

“Excellent site, great products, speedy delivery- what more could I ask for?”

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Posted 8 years ago

“Brilliant, quick, easy even for technophobes like me. Thanks ????”

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Posted 8 years ago

“A company which delivers on it's promises which too many companies these days do not :)”

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Posted 8 years ago

“Pure magic. Words cannot properly describe how in love with this hood I am. It is so plush, and comfy, and has pockets!!! Their packaging is super cool (it's the little things sometimes) and they even pop in a surprise of some lovely candies. Firebox are a class act!!! True rock stars!”

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Posted 8 years ago

“I'm a middle-aged man and this is the first time I've done most of my Christmas shopping on-line. Firebox has been a joy to deal with. Although the product descriptions are jokey and funny, the stuff you receive is high quality. I've bought a lot from them this year and not once have I thought 'That's tat'. Even though two of the items I've bought have been smaller than the product picture would suggest, I've not been disappointed. In retrospect - and usage - the products have been perfect for their use. Firebox passes the utilitarian test with flying flags. Continuing the utilitarian theme, the packaging and delivery is excellent. I received everything on time and in pristine condition (which is something you can't say about other on-line suppliers (*cough* Amazon). I have zero problems recommending Firebox to anyone. Even though the descriptions of products on the site seem a bit light-weight, what you receive is excellence. This is a good place to shop.”

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Posted 8 years ago

“goods arrived in good time , well packaged , no complaints.”

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Posted 8 years ago

“Very good store, wonderful web design, humorous comments here and there and great selection of products, and speedy delivery, defiantly recommend.”

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Posted 8 years ago

“Super Cali Fragi Listic Expe Ali Dotious”

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Posted 8 years ago

“Brilliant products ,excellent delivery need to advertise themselves more so other people can discover you ,I only found you by accident”

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Posted 8 years ago

“Brilliant experience from Firebox! Humour, prompt delivery and progress updates. Liked that they texted you when delivery was on the way.”

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Posted 8 years ago

“Great as always! Fast delivery, awesome service, brilliant emails! Definitely recommend and I look forward to buying from Firebox again!”

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Posted 8 years ago

“Firebox customer services were brilliant and help me with my issues after receiving the item”

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Posted 8 years ago

“Speedy delivery, good quality item thank you”

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Posted 8 years ago

“Delivery was quick, however I ordered a mystery box and I will be honest and say that I was actually disappointed with its contents, slush cuppy was good but found the rest of the items a bit pointless and a waste of my money.”

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Posted 8 years ago

“Helpful friendly advice...placed order in minutes online..delivered straight away..whats not to love !!”

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Posted 8 years ago

“Great, very efficient and straight forward. Fuss free.”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,599 reviews