Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Unique funny gifts”

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Posted 3 years ago

“plan on ordering some of firebox stoves listed in amazon”

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Posted 3 years ago

“Loved my product, it was exactly like the description stated. Shipping surprised, it was much faster than i expected. Thank you”

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Posted 3 years ago

“Ordered on 16th December for a Christmas present. Never arrived on time and had to chase this up. Parcel was not shipped due to technical error. However, customer service was very good with putting refund through.”

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Posted 3 years ago

“Great customer care”

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Posted 3 years ago

“Very nice and easy.”

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Posted 3 years ago

“Communication good and arrived on time.”

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Posted 3 years ago

“Terrible. One product arrived, a toy that didn't work. Did manage to send that back. Other stuff, Christmas presents ordered in good time for Christmas. January 12th and still no sign. Customer service have ignored my request for a refund and respond to my emails by sending me incorrect information. For example, telling me my order is on its way and then sending me information to say the order has just been processed. I doubt I will ever get my order or my money back.”

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Posted 3 years ago

Hey, Helen, We're so sorry that you didn't receive your personalised items here on time. This is understandably very upsetting. Our customer service team has already contacted you and offered you a partial refund and a gift card as compensation. Once again, we sincerely apologise for the poor service you have received. This is not our style. We would be very happy if you would give us another chance and let us prove to you that we can do better. Best regards Firebox

Posted 2 years ago

“Fast, efficient, good comms and great prices. Highly recommend.”

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Posted 3 years ago

“Very speedy service. Very pleased with my purchase.”

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Posted 3 years ago

“I'm very satisfied with the service and goods I received my grandchildren absolutely loves the starlight projector and disco lights for the bath. I will definitely be recommending you Thankyou”

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Posted 3 years ago

“Love Firebox. Always offering fun and random stuff. All the things I don’t need, but want!”

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Posted 3 years ago

“Always such quirky irresistible products to choose from! There's nowhere else like Firebox. Excellent quality merchandise and reliable deliveries.”

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Posted 3 years ago

“Very good service following delivery of a disappointingly poor product. Firebox reached out and arranged a refund very quickly. Excellent customer service.”

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Posted 3 years ago

“Very good service. My items came when they said they would.. nice”

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Posted 3 years ago

“Really pleased with the item I ordered I had emailed Firebox with a query and had a response almost immediately. Would definitely order from again”

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Posted 3 years ago

“The package never arrived and Yodel is now not responding to my requests”

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Posted 3 years ago

Hi Adela, Thank you for sharing your experiences with us. We are sorry to hear that you were not satisfied here and that unfortunately your package did not arrive on time. After checking, we have found that your parcel was delivered on 25.01. We are sorry to hear that you were not satisfied. Our customer service has also contacted you and asked whether you have received your parcel. Unfortunately, we have not received an answer from you yet. To make up for this, we have sent you a gift card, which you may want to redeem the next time you visit our shop. We would be very happy if you would stay with us as a customer and give us a second chance to show you that we can do better. Best regards Firebox

Posted 2 years ago

“Daughter now very happy.”

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Posted 3 years ago

“Shockingly bad and not what firebox used to be... I ordered a whole bunch of bits at the beginning of December - mainly stocking fillers, joke presents and secret Santa gifts which were all supposed to arrive way before Christmas. As Christmas got closer and closer I contacted firebox to query what was going on and didn't hear anything back for weeks and when I did, they said it had only just been sent. To cut a long story short - the items still took weeks to arrive after their email reply and all of the bits missed Christmas. Very disappointed”

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Posted 3 years ago

“Great products and good delivery”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews