Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice gift for my daughter and niece.”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“In 2019 I tried to do all of my Christmas shopping online . Firebox has great selection of quirky, unusual and interesting items and I can always find gifts for my family and friends on this site. Is it easy to browse, choose and pay. Shipping and packing is always swift and everything arrived in time for Christmas. .”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being such a good noodle and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I’ve only ordered a couple of times from Firebox but have always had good service. I had to return an item in my last order due to it being a duplicate Christmas present. There was a long wait for a reply to my email as I thought I needed a returns number. Firebox still allowed me to return the item even though it was out of the returns date due to the long wait for a reply to my email. Fantastic customer service.”

Helpful Report

Posted 4 years ago

Donna! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Always fast delivery a great place to shop for difficult people”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered 6 mystery boxes and they were all the same thing.”

Helpful Report

Posted 4 years ago

“Accurate description of product, timely delivery and good value for money”

Helpful Report

Posted 4 years ago

Sarah, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My first experience with Firebox was pretty bad as i didn't receive the 2 items I ordered, that were supposed to be 2 presents for Christmas, but then the after sale service has been very fair and efficient, what I very appreciated, so I give a 5 stars for that”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are glad we could help make it up to you! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Best online store out there. Full of quirky goodies, the customer service is amazing and tbh, I love their humour.”

Helpful Report

Posted 4 years ago

“Very happy with purchase arrived quick, would buy from again.”

Helpful Report

Posted 4 years ago

Tracey, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Item arrived smashed.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Really sorry that your order of Rick Sanchez 3D Mug was damaged in transit 😔 We can see you were refunded in full for the damaged item, as requested by yourself. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“My first order arrived damaged due to the delivery service. I contacted Firebox and they swiftly responded and refunded my delivery fee and resent a replacement free of charge. 10/10 would recommend.”

Helpful Report

Posted 4 years ago

Hey Jodie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We were delighted to help! Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Received the wrong item. Emailed for support and have not received any response other than an automated email. Please contact me”

Helpful Report

Posted 4 years ago

Hey there Jo, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you very concerned as we believe all Christmas enquiries have been dealt with. However, we have not heard from you nor found any e-mails on our system from the e-mail used on this order. Should you still need assistance with your order do contact us at your earliest convenience. We'd love to help. Regards, Firebox

Posted 4 years ago

“Very quick delivery. Item was actually as described and a great present. The recipient was delighted!”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox is such an amazing company, it’s always my first recommendation for gifts! It honestly caters to every occasion and every person. They have amazing customer service - which is also funny as hell! Their products are so cool, I’ve grown quite a collection ranging from Pierre the Penis slippers to the cutest little dog plant! Their alcohol is delicious too ;) To be perfectly honest, they really are perfect for everything - for gifts for friends and lovers to treats for yourself! Love ya firebox ！”

Helpful Report

Posted 4 years ago

Sinead! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Vitt was awesome! He answered my questions in a timely manner and personally went above and beyond to help me. Vitt deserves a raise!”

Helpful Report

Posted 4 years ago

Hey Joshua!! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Vitt is such a good noodle! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Awesome, quirky products that did not disappoint as gifts for friends and family. Will be buying from again and have recommended!!!”

Helpful Report

Posted 4 years ago

Hey Jenni! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox is very good. Thumbs up from me 👍”

Helpful Report

Posted 4 years ago

Hey Victoria! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Bought a present for my flatmate at last possible minute, arrived on time and the "crap wrap" was absolutely amazing. Flatmate loved the present! Cheers”

Helpful Report

Posted 4 years ago

Hey you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great website, easy to use and product arrived quickly :)”

Helpful Report

Posted 4 years ago

Hey there Fern, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Use Firebox every year for Christmas because I’m lazy to use anywhere else. They also give me Haribos with every order.”

Helpful Report

Posted 4 years ago

Lloyd! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews