Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“once again great to receive my out of the norm goodies from the FireBox Team, as from past orders super prompt delivery. Always checking in box for the little Haribo Treat. Thank you all at crazy world. Here's Wishing you all a Very Merry Christmas & Cranky New Year”

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Posted 9 years ago

“Quick and easy as always. I have never had anything but brilliant service from firebox in the many years I have used the site.”

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Posted 9 years ago

“Great efficiency, good packaging and I love the quirky style of communicatin. 10 out of 10????”

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Posted 9 years ago

“Excellent service every item arrived ahead of schedule”

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Posted 9 years ago

“Top bananas”

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Posted 9 years ago

“Great! Lovely unique gifts :) arrived on time and my friends loved them!”

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Posted 9 years ago

“An outstanding outfit to deal with, unusual gifts, dispatched well, Christmas shopping done the easy way, magical.”

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Posted 9 years ago

“Arrived quickly and enjoyed the surprise Haribo sours! Thanks :)”

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Posted 9 years ago

“I have recently purchased several items from firebox, all of which I received quickly, and was very pleased with..I will definitely use them again!”

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Posted 9 years ago

“Product was awful and not worth the money”

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Posted 9 years ago

“Always a pleasure to buy things from firebox, always feels really personal. They also have great random gifts, making the hassle of Christmas shopping really easy.”

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Posted 9 years ago

“Always a pleasant experience shopping with firebox. Any queries they reply to emails quickly, and are happy to help. For that unusual gift for the hard to buy for person it's the place to go.”

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Posted 9 years ago

“I wasn't expecting the item to be delivered so quickly. items are fun and perfect for many of my xmas presents and I also have found a bag of haribo sweets in the box :)”

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Posted 9 years ago

“It is an absalute pleasure to deal with this company. I love the humour always brings a smile to my face. the goods are well packaged and arrive very quickly,always good quality and as described in their adverts. Would not hesitate to use them again and again.”

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Posted 9 years ago

“It isn't often that people leave comments about great customer service, but I thought this site really deserve it. Every step of the customer journey made me laugh; from placing my order to receiving my confirmation emails. The language and tone of voice used by the team made the experience so much more pleasurable and I immediately shared some of the email content that I received with my family and friends - who are now also shopping on Firebox. Clever marketing tool as I now think of Firebox for all my wacky present needs.”

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Posted 9 years ago

“Fab website, great choice of gifts and very speedy delivery.”

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Posted 9 years ago

“Excellent service items arrived when they said they would and all just as described communication was excellent I really can't fault them in any way thanks firebox for making Xmas a little easier!”

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Posted 9 years ago

“Excellent site, loads of choice & lots of unusual gifts at great prices, always super quick to deliver their well packed items . Would recommend them everytime .”

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Posted 9 years ago

“Excellent website, items and service provided”

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Posted 9 years ago

“Ordered three grip strips on the 2nd December , plenty of time for Xmas . Received email two days later stating they are out of stock???? and they would be in on the 11th. I then "emailed them again " in the 15th as they still hadn't arrived to be told pathetically that they had a glitch in their system and would not have stock in until January. Angry doesn't even sum up how I feel right now. !!!”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews