Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a long term customer, must be at least 10 years, I've loved your website. For the 2nd time my account has been deleted after a reported IT problem. This is just not good enough. Firebox clearly do not care about their customers at all.”

Helpful Report

Posted 2 years ago

Hi Paul, We are very sorry that you had such a bad experience here. Our customer service team has already contacted you by email to resolve this issue. Of course, our customers' accounts have not been deleted. We are currently working on a change in our system, unfortunately, there are some problems here and we are working flat out to resolve them as quickly as possible. We apologise once again for the inconvenience caused and hope that you will remain a customer and give us another chance. Kind regards Firebox

Posted 2 years ago

“The experience I had with Firebox was so shit that I get bothered whenever I look at the item I purchased. Never again.”

Helpful Report

Posted 2 years ago

Hallo Sarah, Thank you for your review. Our customer service already contacted you by email a few weeks ago. Unfortunately, we have not yet received a reply to our message. We would have been happy to discuss your case in more detail and offer you an appropriate solution. We hope to hear from you and wish you a good day. Take care Firebox

Posted 2 years ago

“Never had any problems until recently, forgot my password so requested a new one. Never got an email, contacted them via facebook and they claimed there was no account with my email address despite me receiving an email with a discount code from them a few days previously. Was advised to create a new account, tried to put in the discount code and it was 'invalid'.”

Helpful Report

Posted 2 years ago

Hi Jenna, Thank you for your review. Our customer service already contacted you by email a few weeks ago. Unfortunately, we have not yet received a reply to our message. We hope to hear from you and wish you a good day. Take care Firebox

Posted 2 years ago

“I never got the package but thanks”

Helpful Report

Posted 2 years ago

Hi Jeff, Thank you for your review on review.io. We're sorry that you didn't seem to be happy with your order here. Our customer service team has already tried to contact you by email, but unfortunately without success. Customer satisfaction is very important to us, so we would be very happy to hear from you again. Especially, of course, to be able to offer you an appropriate solution in your case. Take care Firebox

Posted 2 years ago

“Arrived promptly and in good condition. Products were good quality and well presented.”

Helpful Report

Posted 2 years ago

“Was a lovely box but for £50 there could have been a few more items”

Helpful Report

Posted 2 years ago

“Not only I had to pay for shipping costs, but I also had to pay for a ridiculous customs fee (which I was not aware of). Also, I got a discount for a next purchase, as long as that purchase is for wine. However, firebox does not allow alcohol orders to my country - so the discount is absolutely useless. Very disappointed with this store.”

Helpful Report

Posted 2 years ago

Hi Leonor, Thank you so much for sending us your review. We are very sorry that you had to pay extra fees here again. We understand your anger about this. Our customer service team has already contacted you and hopefully offered you an appropriate solution. We would be very happy if you would give us a second chance and stay with us as a customer. Best regards Firebox

Posted 2 years ago

“All the items I've ordered have been great quality and make really original gifts (and of course I keep a sneaky few for myself!). Postage is really quick, even on standard delivery. Absolutely no complaints.”

Helpful Report

Posted 2 years ago

“Great quick service!”

Helpful Report

Posted 2 years ago

“Simple to order and arrived in good time.”

Helpful Report

Posted 2 years ago

“A great product, loved by my daughter and granddaughter, good price, fast delivery, a massive hit this Easter. It will be hard to better next year.”

Helpful Report

Posted 2 years ago

“Used Firebox a couple of times to find slightly unusual gifts.”

Helpful Report

Posted 2 years ago

“Perfect for bubble tea lover!”

Helpful Report

Posted 2 years ago

“Quick delivery, cute present for my partner's birthday.”

Helpful Report

Posted 2 years ago

“Good site with good products but often overpriced compared with what they can be bought for elsewhere.”

Helpful Report

Posted 2 years ago

“Excellent products for the person who is hard to buy for. Prompt well packaged delivery.”

Helpful Report

Posted 2 years ago

“I was worried that the quality would be bad or that it wouldn’t come in time or worse that it was fake and i had lost money. That was definitely not the case. I received my parcel within 5 working days and it came so beautifully packed. My mum loved her present would definitely buy again. Only thing I would say is that they need bigger sizing for tall/ plus size people.”

Helpful Report

Posted 2 years ago

“If you want something different always have a look on Firebox”

Helpful Report

Posted 2 years ago

“Great novelty item and delivered in perfect condition”

Helpful Report

Posted 2 years ago

“Fast delivery, good service :)”

Helpful Report

Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews