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Firebox Reviews

4.4 Rating 4,715 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,715 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Very Happy
Helpful Report
Posted 1 year ago
Good feedback, kept me informed of my order, and I was thrilled with everything when it arrived (which didn’t take long at all thank you)
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Posted 1 year ago
Delivered efficiently and on time. Products packed well
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Posted 1 year ago
Was delivered promptly and I was kept up to date regarding time of delivery etc.
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Posted 1 year ago
Easy to order, although getting the personalised socks right was a little tricky but hilarious once they arrived. Quick delivery. All good.
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Posted 1 year ago
Excellent item
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Posted 1 year ago
No issues, item arrived quickly, well packaged.
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Posted 1 year ago
Really happy with my apron order, good quality material, easy to order.
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Posted 1 year ago
My item came on time and was left in the porch place as requested. This item is a Christmas gift so i can’t comment on the product itself.
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Posted 1 year ago
I uploaded 2 photos, seen how it would look. I was happy .. It arrived and only one side was printed. Support said I only uploaded one. Very disappointed and support were very dismissive. No apology.
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Posted 1 year ago
Unexpected next day delivery, great service
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Posted 1 year ago
There was a problem with the order, it’s arrived very late, Customer service was not helpful at all, and this was a present for someone and missed their birthday. I’m very disappointed
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Posted 1 year ago
My son will love this. Need to get one for me next time
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Posted 1 year ago
I ordered a personalised bottle for my sons birthday and it arrived promptly and was really nice. It was so easy to personalise and order. Thank you so much so pleased with product .
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Posted 1 year ago
still haven’t got my Parcel, was supposed to come in 3 days but it’s been 4 weeks and I still haven’t received it
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Posted 1 year ago
Good delivery time and everything as expected
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Posted 1 year ago
Supplied an item that made my granddaughter very happy on her birthday. Thank you.
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Posted 1 year ago
The Mushion was beyond expectations - so happy with it. However there was a deadline and I was very worried as I hadn’t had any dispatch details. There was no contact number and I emailed twice without a response. I eventually messaged through their Facebook page and received a very quick reply confirming dispatch with tracking. It would have been helpful if Firebox had an online chat function.
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Posted 1 year ago
Excellent service, great value for money products, and very fast delivery
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Posted 1 year ago
Fast delivery and clean communication
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Posted 1 year ago
Firebox is rated 4.4 based on 4,715 reviews