Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,702 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son will love this. Need to get one for me next time”

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Posted 1 year ago

“I ordered a personalised bottle for my sons birthday and it arrived promptly and was really nice. It was so easy to personalise and order. Thank you so much so pleased with product .”

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Posted 1 year ago

“still haven’t got my Parcel, was supposed to come in 3 days but it’s been 4 weeks and I still haven’t received it”

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Posted 1 year ago

“Good delivery time and everything as expected”

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Posted 1 year ago

“Supplied an item that made my granddaughter very happy on her birthday. Thank you.”

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Posted 1 year ago

“The Mushion was beyond expectations - so happy with it. However there was a deadline and I was very worried as I hadn’t had any dispatch details. There was no contact number and I emailed twice without a response. I eventually messaged through their Facebook page and received a very quick reply confirming dispatch with tracking. It would have been helpful if Firebox had an online chat function.”

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Posted 1 year ago

“Excellent service, great value for money products, and very fast delivery”

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Posted 1 year ago

“Fast delivery and clean communication”

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Posted 1 year ago

“I ordered wrapping paper for my boyfriends 30th 2 weeks ago, I never received an email to say it had shipped so I have chased via email and comments box on their website and received no response, I then sent them two messages on Instagram and these were ignored. I then commented on a recent photo they had posted asking if somebody could please respond to my emails/ messages and they blocked me. It wasn't a rude message! It was really expensive so am quite upset that it hasn't come and the customer service has been so bad. I've no idea how to even begin to get a refund now either as there is no response from anyone.”

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Posted 1 year ago

“I have to go fetch my order from Bristol,so can't review product yet, as those muppets at yodel can't seem to deliver anything. It's not the first time I've had the misfortune of relying on them.”

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Posted 1 year ago

“Great products, hilarious range, perfect for gifts, good-humoured, prompt dispatch, well-packaged, and then... eye-watering extra costs for delivering to the EU. Very negative aftertaste when you're forced to pay the Courier Service an additional 3-digit fee for Customs Clearance. Fine if you're in the UK. NOT FOR OUTSIDE THE UK.”

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Posted 1 year ago

“Cost me all in all near £30 to deliver two cups. The quality of the cups. Where awful full of scratches”

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Posted 1 year ago

“They took my money but didn’t deliver my order and not replying to my emails”

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Posted 1 year ago

“Quick delivery in good packaging. Thank you.”

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Posted 1 year ago

“Bought as presents, look great , delivery was so quick. Will be shopping her again soon”

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Posted 1 year ago

“Quick Delivery and great product.”

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Posted 1 year ago

“Easy to use site and fast delivery”

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Posted 1 year ago

“Customer service and Delivery spot on. The item I purchased was a gift so I am unable to rate it. Excellent thank you.”

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Posted 1 year ago

“Tailor made birthday paper, went down a storm.. absolutely brilliant..”

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Posted 1 year ago

“Delivered speedily, well packaged and intact. A lovely item.”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,702 reviews