Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. The quality of the picture was fantastic and it tasted great. I ordered it quite close to Christmas therefore I was concerned that it may not arrive in time but it did. Fantastic service, will recommend to others.”

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Posted 9 years ago

“Great item, great price, great communication and quick delivery. What's not to like?”

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Posted 9 years ago

“This is a great company with great ideas. Reasonably priced with an amazing approach to customer service, they have a marvellous website with oodles of gift ideas. Try them.....they're good!”

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Posted 9 years ago

“I highly recommend this website, they sell unique and quirky items. Great if you want to find a gift for the person who has everything, or just want to treat yourself to something fun and funky :-)”

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Posted 9 years ago

““Fab website,love emails sent with personal touch,enjoyable shopping experience as always””

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Posted 9 years ago

“Everything was amazing, from placing my order, the funny emails, the packaging, down to the delivery! The products were brilliant, love firebox!”

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Posted 9 years ago

“Perfect!”

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Posted 9 years ago

“5* Seller - Fantastic item, great value & delivered in superfast time. Thank you”

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Posted 9 years ago

“The platform itself is a very minimalist, fun and visually pleasing way to shop. It's very easy to navigate your way around and a nice simple step by step process to make the purchase with the additional options of having it gift wrapped. Definatly the best place to go to for the "other" types of friends and just all in all a good platform. Would recommend to anyone.”

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Posted 9 years ago

“Good service but very expensive.”

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Posted 9 years ago

“Fast efficient and fabulous as always.”

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Posted 9 years ago

“Just keep up the good work guys and dolls”

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Posted 9 years ago

“Brilliant company to deal with, always reply to emails and someone always answers the phone which in this day and age is a godsend no automated service a REAL person.”

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Posted 9 years ago

“Very happy with my orders all arrived in good condition, and as discribed, fire box is quick and reliable,good sight for anything a bit quirky and different”

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Posted 9 years ago

“Highly recommend Firebox for fun different and innovative ideas. They are great value for money and have fantastic customer services I have been shopping with them for a few years now and they always exceed expectations. Highly recommend the mystery boxes they have proved a massive hit this year and were amazing value for money.”

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Posted 9 years ago

“Fantastic service! Item despatched the same day as I ordered, and arrived just 2 days later. Quality of print was excellent, and I've been reliably informed that the marshmallow tasted as good as it looked! Thank you”

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Posted 9 years ago

“Great customer server, quick delivery.”

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Posted 9 years ago

“Great service and a unique quality product.”

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Posted 9 years ago

“Love this site. Can't fault the service any time I've used (and have used a lot!) the quirky emails makes you love them more :) would deff recommend!!!”

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Posted 9 years ago

“The products are very original and delivered on time (i live in France). Moreover the customer service is excellent even during christmas. Thx a lot i highly recomend online shopping via firebox.”

Helpful Report

Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews