Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with the item being damaged in transit. It was dealt with quickly and efficiently with very little fuss. By far the easiest company I've dealt with this year!”

Helpful Report

Posted 3 years ago

We are so flattered, anon! Big thanks for taking the time to review Firebox and the lovely feedback. We look forward to keep making you proud. You're by far the best type of human. Cheers, Firebox

Posted 3 years ago

“I had a problem with an item that had been damaged in transit and firebox were so brilliant at resolving it- they were really friendly and professional in their emails, Andrew dealt with it really efficiently, and I had received a new one within two days. Their products are excellent and customer service is first class.”

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Posted 4 years ago

Hey nameless-stranger, we are thrilled by your feedback! We appreciate the time you've taken to review Firebox and to hear it was exactly the experience we both hoped for: fun, easy and exciting. Till next time, The Fireboxers

Posted 3 years ago

“Great choice of products and very fast & friendly support”

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Posted 4 years ago

Thanks, Anon ♥️ All the best, Firebox

Posted 3 years ago

“Such amazing customer service. Considering the current lockdown taking place, the level off attention and friendliness was second to none. I had the lovely Annabelle dealing with my enquiry and I felt as if response was sent with a massive smile on her face. The whole process was quick, attentive and followed through to completion. What a great company and thank you again for making my enquiry, although a small one, easy and enjoyable for want of a better word. Thank you Annabelle.”

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Posted 4 years ago

Wow Daniel, we're blown away and extremely flattered by the lovely feedback! Thank you so much for taking the time to review Firebox. We are so glad you got in touch so we could help with your order and make this experience so wonderful for you! Stay safe. All the best, The Team @ Firebox

Posted 4 years ago

“My daughter sent us a cushion of her face and it is fantastic so I’m getting one for my bro n sists for Christmas as I haven’t seen them for over a year!! 10/10!”

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Posted 4 years ago

Hello Ann, many thanks for reviewing Firebox 😁 Glad you love your daughters' Mushion! It's a crowd-pleaser for sure, we look forward to making the others for the rest of the family. Cheers, The Fireboxers

Posted 4 years ago

“Had an item turn up broken and Firebox were responsive, nice to deal with and happy to replace with no hassle. Great experience. Fantastic communication from Crystal. Thanks!”

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Posted 4 years ago

Thanks, Barns! We appreciate the time you've taken out of your day to review Firebox! t's been an absolute pleasure to help you with your order troubles, though we are sorry for the mishap! Glad we could help, Firebox Team

Posted 4 years ago

“Ordered snow globe light up gin. Not cheap at £28. Light did not work. Offered £5 refund as item out of stock. Not very impressed, and yes we can drink the gin but it was bought more for it's ornamental value. Would rather have been given the option of returning item seeing as it was faulty. Will probably not order again.”

Helpful Report

Posted 4 years ago

Hey Franco, Thank you for taking the time to review us, although we are sorry to hear it wasn't the experience we both had hoped for. We can see you reached out to us and we would have loved to replace the item for you, but it has been out of stock. We provided with the alternative options and you preferred the £5 cash refund. We are very sorry for the inconvenience caused. Should you wish to discuss this further, feel free to contact us again. Regards, The team at Firebox

Posted 4 years ago

“Absolutely love Firebox, it's the only place I buy presents from, friends and family Absolutely love them when they open them! Can't recommend this website enough.”

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Posted 4 years ago

Martha! You absolute babe for taking the time to review Firebox. We're so flattered that we're your ride-or-die for gifts! So delighted you loved your last order and we look forward to hearing your thoughts on the next one too! 'till next time, Fireboxers

Posted 4 years ago

“Spoke to Annabelle regarding my missing delivery. Amazed at how quickly the issue had been resolved. So grateful for speedy response and excellent customer service! 😍 turned that frown upside down. TY.”

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Posted 4 years ago

Hey Anon, You're such a legend for taking the time out of your busy schedule to drop Firebox a 5-star rating and wholesome feedback. THANK YOU for brining the mishap with your order, it was our honour to make it up to you. A round of applause to you! All the best, Firebox

Posted 4 years ago

“Had a problem with one my orders, but your customer service team was amazing and so helpful! Huge shout out to both Annabelle and Childe for their fantastic help and customer service :)”

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Posted 4 years ago

Hey Jack! We appreciate the time you've taken to review Firebox. Thank you for bringing the issue to our attention so we could make it up to you. Cheers, The team @Firebox

Posted 4 years ago

“I had a slight mishap with the courier delivering my parcel and they sent it back to firebox, i emailed about it and had the amazing childe give me a hand, they offered to send out a whole new order before the original was back to them with 1 day shipping, I love ordering from here and really appreciate the help and kindness I got from childe, thankyou very much!”

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Posted 4 years ago

Thanks, Courtney! You're such a legend for taking the time to review Firebox and provide us with such wholesome feedback on our customer service colleague, Childe. We are always happy to help! Take care, Fireboxers

Posted 4 years ago

“Childe dealt with my issue quickly and without any hassle. My product was damaged in transit and they quickly organised a replacement to be sent out. 5/5”

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Posted 4 years ago

Hey Anonymous stranger, Thank you so much for taking the time to review Firebox and providing feedback on your experience with our fantastic customer service colleague, Childe! Glad you brought the mishap to our attention so we could make it up to you. You're a 5/5 customer, stranger. We appreciate you. 'Till we meet again, The Firebox Team

Posted 4 years ago

“Fast delivery , well packaged and loved the product thank you firebox 😊😊😊”

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Posted 4 years ago

Hey stranger! Thanks for taking the time to review your latest Firebox order. So glad to hear that you love your goodies! Take care, The team at Firebox

Posted 4 years ago

“ordered a bottle of gin but hen received the box was damaged, having reported it Firebox were very quick to resolve for me & sending another bottle out - very good to deal with & thoroughly do recommend - well done Firebox”

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Posted 4 years ago

Thanks Anon! We are glad you brought this to us and our customer service team were able to sort it out for you. Cheers, Firebox

Posted 4 years ago

“An absolute legend of a company!! for the last 3 years probably more now I have bought 70% of Christmas presents and a good 60% of birthday presents from firebox and they have never disappointed.. EVER! Shopping dose not come with a large dose of hilarity unless your buying from firebox the amount of random funny absurd gifts you can buy just makes crimbo birthday any present buying FUN!!! shipping is always top quality as a whole firebox is 120% awesome in every way. Cant wait to see peoples faces this Christmas.”

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Posted 4 years ago

Jan!! You are a legend. Thanks for taking the time to review Firebox and make our day with such a fabulous review. It's an absolute honour to be you go-to spot for Christmas and Birthday goodies 🎁 We look forward to being part of your Christmas surprises this rather unusual year! All the best, Firebox

Posted 4 years ago

“All Firebox products make me happy in general! 😊 They provide a professional and efficient service as well as putting a smile on your bake! I was more recently delighted with a personal customer service experience, provided by Annabelle. Pleasant, courteous and adept at managing tricky situations! Keep up your great work guys! Thank you.”

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Posted 4 years ago

Thanks, Sally! 💕 We are forever grateful for the time you've taken to review Firebox! Annabelle is a star 🌟 Glad she made your day! We've all given her a big round of applause for her great work. Until next time, Sally. Cheers, The team at Firebox 🔥

Posted 4 years ago

“I was impressed by their services and customer support. I ordered online a starter beer kit which have one of the ingredients missing and they got straight back to me with a solution. Highly recommended!”

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Posted 4 years ago

Paul! Thanks for taking the time to review Firebox and give us such lovely feedback 😃 Glad you reached out to us so we could sort it out for you. Enjoy your beer! Cheers 🍻

Posted 4 years ago

“Excellent prompt service, what a great idea to include WhatsApp too! So cool! Keep it up Firebox !”

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Posted 4 years ago

Thanks, stranger! We appreciate the time you've taken to give Firebox a review and rating! We are delighted you love our speedy WhatsApp service! It's our favourite way to chat to you! All the best, Firebox

Posted 4 years ago

“Been ordering for years now and I just love getting stuff from them. They have original products, funny and fresh, they make the whole family happy every time! I'm always waiting for Christmas for an excuse to buy ❤❤ Keep up the great work, we'll have many more amazing years together!”

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Posted 4 years ago

Hey Ana, Thanks for being such a legend and spending some time out of your day to review Firebox 😁 We look forward to seeing you again! 💕 The team @ Firebox

Posted 4 years ago

“Out of all the years I’ve been ordering with firebox I’ve never had such a bloody great service, you guys are incredible thank you! this is precisely the reason why I come back continue to purchase their products 😊”

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Posted 4 years ago

Thanks Joey! We are grateful for the time you've taken to review Firebox. Though we think YOU are the incredible one for shopping the unusual. See you soon, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews