Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anabelle was exemplary on customer services, delighted with her help”

Helpful Report

Posted 4 years ago

Hey Tom, Thanks for reviewing Firebox, we're delighted to hear that you were impressed with the customer service you received from Annabelle. Take care, The team at Firebox

Posted 4 years ago

“My order came and was unfortunately wrong but I contacted fire box via email and then they sent me their WhatsApp so I messaged that and a lovely worker named Annabelle helped me and gave me a voucher to order a new one for free with delivery included, amazing customer service!”

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Posted 4 years ago

Merry Christmas Isabella, We are forever grateful for the time you have taken to review Firebox and provide feedback on your last experience. We are delighted that it's been such a joyous interaction despite the mishap that occurred. All the best, Firebox

Posted 4 years ago

“Excellent to be able to deal with customer services over WhatsApp, a friendly, helpful and quick service with Childe via WhatsApp.”

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Posted 4 years ago

Happy Holidays Stranger! Thanks for reviewing Firebox and giving feedback on your last experience. Sounds like Childe deserves a drink to celebrate doing such a great job - hooray! Cheers, The team at Firebox

Posted 4 years ago

“I was worried about delivery time for before Christmas as it's exactly 2 weeks away, and when I was on the shipping page and when I saw a notification saying my gifts wouldn't arrive in time, I was disheartened. But after messaging the Facebook page, Annabelle was quick to reply and immediately sorted the issue out for me, turned out it was just a small technical issue! This company is amazing and has wonderful customer service too!”

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Posted 4 years ago

Merry Christmas, James! We are so grateful for the time you have taken to review Firebox and share with us your latest experience. So sorry about the technical error, but so glad we could help clear that up. You are going to LOVE your order. Enjoy! Firebox

Posted 4 years ago

“Firebox was really helpful after I made an order and put the wrong address in. They couldn't change the address for me but what they did was contact me when the item was dispatched and offer me a change of address or refund. I had already ordered another one to the correct address so just got a refund.”

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Posted 4 years ago

Hey friend, Thanks for reviewing Firebox and giving us feedback on your latest experience. It has been an absolute pleasure to help you today with this, hope you enjoy your new goodies! Merry Christmas, Firebox

Posted 4 years ago

“Although items were damaged in delivery , firebox replied to my query within mins via WhatsApp , Annebelle was lovely in her reply and arranged the refund immediately, the item was now out of stock , disappointed but we could keep the item ( choc bombs so still could be used just not as a present as intended ) so little bonus there”

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Posted 4 years ago

Hey Susie, Thanks for reviewing Firebox - though we are sorry your goodies were damaged in transit. Glad we could help as much as possible and hope you are still able to enjoy the Hot Chocolate Bombes - they are so yummy! Merry Christmas, The Fireboxers

Posted 4 years ago

“I wrote into firebox to ask for an exchange on a faulty product. I received a quick response from their customer services team (a guy called Andrew Brind) who was so lovely. He sorted my issue immediately and was incredibly polite and understanding. Will definitely buy from firebox again!”

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Posted 4 years ago

Happy Holidays, Naomi! We thank you for reviewing Firebox, and giving feedback on your latest experience. We are sorry you had to deal with a faulty product - no good! But glad you told us about it so we could fix this right away. Many thanks, The team at Firebox

Posted 4 years ago

“Product arrived damaged. Which is Probably Yodels fault(USELESS) Annabelle was quick to reply to me and offered me a refund without question after seeing the damage on my product Very good customer service”

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Posted 4 years ago

Hi Nathan, Thanks for reviewing Firebox, although we are sorry to hear your goodies were damaged in transit! We're glad you told us about it so we could right this wrong. You're a gem. Merry Christmas, Firebox

Posted 4 years ago

“I ordered a personalised item but there was an issue with my delivery address being defaulted to a different postcode. After using Firebox's WhatsApp customer service, the problem has been resolved! Huge thanks to Annabelle who helped me massively today. Although my item cannot be delivered by Christmas (not Firebox's fault, I think it's an external supplier).... Its still a success story. Huge thanks guys.... Your customer service is wonderful. Only reason I have given 4 stars and not 5 is because I haven't received the item to say whether I am pleased with it yet. Have a great Christmas all at Firebox!”

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Posted 4 years ago

Hey Natalie, Thanks for reviewing Firebox and providing feedback on your experience so far! We are delighted that you brought the error to our attention so that we could rectify it. Merry Christmas! The Firebox Team

Posted 4 years ago

“Had to contact the customer services regarding a query. I used the WhatsApp function and I had a really quick response. First was an automated reply saying it could be up to 24hours but I got a message within 30mins or so? It was Annabelle that helped me out and honestly she was fab! So friendly, helpful, and quick to respond. She gave me the answers I needed and was an all round fab girl to speak with. Thanks again for your help! (Give this gal some extra paid days off, she deserves it!) You should be really chuffed you have a person like her working for you.”

Helpful Report

Posted 4 years ago

Hey Kirsty! We are well chuffed. We're chuffed you took time out of your day to review Firebox and provide feedback on your latest experience, and we are chuffed that it was as fantastic as we both had hoped. Annabelle is a power house in our customer services team - we are very proud! We wish you and your loved ones a Merry Christmas. Take care, Firebox

Posted 4 years ago

“While some of the products are on the pricey side, the shopping experience is more enjoyable and informative than other sites. One part of my order was shipped straight from the supplier and never reached me. I never had a dispatch confirmation so waited a while before chasing it up. A real human got back to me very quickly apologising as it must have been lost, and the item was re-sent with no issues. I was "cheekily" asked to leave a review which I normally can't face doing, but the actual human interaction and liberal use of .GIFs swayed me.”

Helpful Report

Posted 4 years ago

Hello Friend! We appreciate the time you've taken to review Firebox and provide feedback on your latest experience. We are always looking to improve our services so this is super valuable. We're so delighted this has been the experience we both hoped for. Merry Christmas, Firebox

Posted 4 years ago

“Amazing customer service! Annabelle was a great help, when my order went to the wrong address (my mistake!) she made it easy to re arrange delivery and very helpful. :)”

Helpful Report

Posted 4 years ago

Hi John, Many thanks for being such a gem and reviewing Firebox. We're glad you brought the error to our attention so our legendary colleague, Annabelle could work her magic on those deliveries. Merry Christmas, The Fireboxers

Posted 4 years ago

“Love the products. Had a slight shipping mishap, but was fixed really quickly thanks to Andrew! Customer support was amazing”

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Posted 4 years ago

Hey you, thanks for reviewing Firebox!

Posted 4 years ago

“I received an order which was damaged by the delivery company Yodel after they threw it over my wall. I contacted Firebox and within minutes Andrew Brind replied to my email. I was very impressed with the prompt response. I sent pictures of my damaged product and Andrew arranged a refund within the hour. Absolutely brilliant online service it’s a shame about the delivery company.”

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Posted 4 years ago

Merry Christmas Rich, Thank you for being such a gem and reviewing Firebox. We're so glad you brought this into our attention so we could make it up to you. Take care, The team at Firebox

Posted 4 years ago

“Quick and efficient- Anabelle helped me”

Helpful Report

Posted 4 years ago

Hey Courtney, Thanks for reviewing Firebox and providing feedback on your experience with our Customer Service Advisor, Annabelle. Hope you have a lovely Christmas season, The Team at Firebox

Posted 4 years ago

“Very helpful customer service and extremely quick response to my email. Thank you Andrew 👍🏻”

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Posted 4 years ago

Hey Anon, Many thanks for reviewing Firebox and dropping us some feedback on your latest order. We're forever grateful for you. Merry Christmas, Firebox

Posted 4 years ago

“An item was missed off my order and Annabelle was brilliant at helping me sort the issue out! Thanks!”

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Posted 4 years ago

Thanks, Victoria! We appreciate the time you've taken to review us! We're sorry for the mishap but glad you reached out so we could rectify it. Hope you enjoy your goodies. Merry Christmas, Firebox

Posted 4 years ago

“Speedy arrival of the cushion, well made. The image came out quite dark and pixilated but I contacted customer service and Andrew resolved straight away. Great service! Will use again”

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Posted 4 years ago

Hey you, Thanks for being fantastic and reviewing Firebox, we are really grateful fo the feedback on your latest order. A well-made Mushion deserves a high-quality image, glad Andrew helped you with that! Merry Christmas, The Fireboxers

Posted 4 years ago

“I made a relatively expensive order on the site and a technological flaw meant the parcel was being sent to an address I no longer lived at or had access to. Childe in customer services was extremely helpful, sorted out a refund on the express order I had purchased, and sorted out a return to sender for me, allowing me to re-order the delivery to the correct address hassle free, and in full knowledge that my first order would be refunded and sorted. Thanks for the quick, and helpful service!”

Helpful Report

Posted 4 years ago

Merry Christmas, Jon! Thanks for reviewing Firebox, and giving us feedback on your latest experience. Childe is a superstar - so glad she was able to work her magic and sort this all out for you. Sounds like a Christmas miracle, we do love those! Take care, Firebox

Posted 4 years ago

“I placed an order recently which unfortunately never turned up. Not because of Firebox, because of Yodel being less than useless! It’s a shame because the products on sale are pretty cool and definitely make great presents. Having said that, the customer service has been impeccable, especially from Andrew who dealt with my query! Super friendly and quick replies and updates to my e-mails. Also, he was really understanding of the situation. I will be ordering again at some point, but maybe don’t use Yodel as the courier haha ;)”

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Posted 4 years ago

Hey Arun, Massive thanks for being such gem and reviewing Firebox. We appreciate you. That being said, we are bummed out that your order was lost in post. Glad you flagged this to us so we could make it up to you. We really look forward to your return. Hope you give us a second chance to wow you! Merry Christmas, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,703 reviews