Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love getting things from Firebox, they always come within the stated timeframes and are amazing products. Can’t wait to see what to order next!”

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Posted 3 years ago

“Quirky and fab”

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Posted 3 years ago

“Great quality product, Really helpful customer service on a change of address and super fast shipping!”

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Posted 3 years ago

“The item didn’t work even after the “new” batteries were changed”

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Posted 3 years ago

“Great communication, great stuff to shop ,, disgusting delivery as yodel left my parcel outside, front garden, no text , no ticket posted, if my neighbour had not seen it, someone would of stolen it ,, good job there are honest people in the world”

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Posted 3 years ago

“Great, fast delivery! Pity about the pricey delivery fee. Apart from that, all good.”

Firebox 5 star review on 13th October 2021

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Posted 3 years ago

“Brilliant product, sent out quickly and very well packaged.”

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Posted 3 years ago

“I bought the socks for someone’s birthday and they were brilliant! Best present they had!”

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Posted 3 years ago

“My hubby will absolutely love it!!. It looks just like him. Thanks”

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Posted 3 years ago

“Just really fun products”

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Posted 3 years ago

“I paid a lot of money for a very expensive gift that was just left on my doorstep for all to see. Thank goodness my husband popped home randomly and found it lying there before anyone else did!”

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Posted 3 years ago

Hi there Samantha, Thank you for taking time to review Firebox - we appreciate it. We apologize, that your delivery did not meet your expectations and that you unfortunately gave us a bad review. We have already contacted our delivery partner and asked for a statement. This should not happen again in the future. Take care Fireboxers

Posted 3 years ago

“Didn't receive my order because of low stock levels, still seems to be on website?”

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Posted 3 years ago

Hi James, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but our customer service team will get back to you by email and work out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“Quick delivery and excellent products as usual”

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Posted 3 years ago

“Great items”

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Posted 3 years ago

“Excellent products but expensive good quality but need first time discount”

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Posted 3 years ago

Hi Lisa, Thank you for taking time to review Firebox - we appreciate it. Glad to hear you're happy with the product. Our customer service team has also contacted you by email to make your Firebox experience even more complete. Take care Fireboxers

Posted 3 years ago

“Purchased the aeropress and I'm well impressed with the product and the service from firebox. Top service”

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Posted 3 years ago

“Spot on,excellent delivery time.”

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Posted 3 years ago

“Ordered an item. Waited a week and no communication. Website said delivery in 5 days. Brother's birthday missed. I email to find out where my order is and receive a very poor unhelpful reply. Company used to be so reliable. I wont be shopping there again.”

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Posted 3 years ago

Hi there Guy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you as soon as possible and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Love this coffee. Can’t wait to get more. It’s just the right taste.”

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Posted 3 years ago

Hi there Anne, Thank you for taking the time to review Firebox - we appreciate it. We are so happy that you are satisfied with our coffee and hey, we can offer you much more coffee here. ;). Take care Fireboxers

Posted 3 years ago

“Utterly useless. Ordered a personalised item ("Brick Yourself" keyring - still waiting for them to publish my review of it!) and what turned up was nothing like what I ordered. They had the absolute audacity to try and tell me returns aren't possible because it's personalised, even though it's NOTHING like what I asked for. IDIOTS!”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews