Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The figures are quite good, although it was for a wedding and they didn't put the suit in the color of the groom, but I can understand that. The worst thing is that when the package arrived I had to pay 25 euros more from customs.”

Helpful Report

Posted 3 years ago

Hi Alicia, We're glad you're happy with the item you ordered, but it's a shame to hear that you had such a negative experience with the extra charges at customs. Our customer service team has already been in touch with you to hopefully offer you a satisfactory solution to compensate you for the inconvenience. We hope you will give us a second chance and stay with us as a customer. Best regards Firebox

Posted 2 years ago

“Las figuras bastante bien, aunque era para una boda y no pusieron el traje del color del novio. Pero lo peor es que cuando llegó el paquete tuve que pagar 25 euros más de la aduana.”

Helpful Report

Posted 3 years ago

Hola Alicia, Nos alegramos de que esté satisfecho con el artículo que pidió, pero lamentamos que haya tenido una experiencia tan negativa con los cargos adicionales en la aduana. Nuestro equipo de atención al cliente ya se ha puesto en contacto con usted y esperamos poder ofrecerle una solución satisfactoria para compensar las molestias causadas. Esperamos que nos dé una segunda oportunidad y se quede con nosotros como cliente. Saludos cordiales Firebox

Posted 2 years ago

“Many "mysterious problems" with my order: it was sent, then suddenly returned to the sender; then new order was created, but never sent, because of "some technical issues". At least, after a couple of weeks of all that hustle, I received a full fund. So, two stars, only because I was given my money back in the end. Probably the worst customer support. At first, they didn't answer my email. Then I contacted them on WhatsApp and they stopped answering my messages after there, allegedly, was a technical problem with newly created order. Visit their facebook page for similar stories. I wish I had before ordering. Avoid. Update: I've seen your email just when I stared forgetting this dreadful experience. So thank you, but I'll rather not go through it again.”

Helpful Report

Posted 3 years ago

Hi Ivona, Thank you for your review on review.io. We are sorry that you had such a bad experience here. Our customer service already tried to contact you by email a few weeks ago. Unfortunately without success. Maybe our email ended up in your junk folder? That's where our e-mails like to disappear to. We have already arranged for a refund to be sent to you, and we have also sent you a gift card as compensation. Once again, we say SORRY for the inconvenience caused and hope that you will give us a second chance. We would love to show you that we can do better, as with the l Best regards Firebox

Posted 2 years ago

“My firebox orders usually never fail to please but I ordered a family member the world’s smallest vacuum cleaner for Christmas and we tried it out and it wouldn’t work the first time and thereafter.”

Helpful Report

Posted 3 years ago

“Overpriced but sells some unusual products”

Helpful Report

Posted 3 years ago

“Product was good but took about 2 months to come. I had ordered as a Christmas present but was too late”

Helpful Report

Posted 3 years ago

“I wanted a pillow case with just the 1 picture I sent you on. With this right across it, But you sent a pillow case with loads of the small photo on”

Helpful Report

Posted 3 years ago

“First time ordering from here after looking at the site for years. Ordered bespoke air fresheners on 10/12/2021 for a Christmas present. Didn’t arrive in time and I was told they would arrive Mid-January because they were out of stock (did not say this when I ordered them). I have just received them on 07/02/2022 so a bit late for Christmas and well after the date that was told. Air fresheners are nice with a good scent but delivery wasn’t ideal. Thanks.”

Helpful Report

Posted 3 years ago

“Ordered on 8th January. Finally delivered to me on 7th February, 2 weeks after the birthdays I had ordered them for. I contacted customer service by email but they wouldn't or couldn't give me an idea of when I could expect it, & actually ignored my last 2 emails. Very shoddy service.”

Helpful Report

Posted 3 years ago

“The item was good even though I am totally devastated that you no longer send out sweets with the orders. As I always looked forward to receiving my sweets and I recommended 7 other customers to your site who purchased from you and said they also didn’t receive any sweets. So we are all completely gutted. Also I didn’t like the sticker with the item description on the gift wrapped item as I couldn’t remove it for the person I bought it for. So I felt ripped off.”

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Posted 3 years ago

“Awful! Even after being promised my items would arrive before Christmas, they didn’t! I ordered them 3 weeks previous to the big day! Took several emails to get a refund.”

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Posted 3 years ago

“Second year in a row firebox stuffed up my Christmas present order. At least they refunded and gave me a £10 coupon this time, otherwise would be 1 star. Think I'll be looking elsewhere next time I'm present shopping!”

Helpful Report

Posted 3 years ago

“I didn’t feel the price I paid was worth what was in the box.”

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Posted 3 years ago

“I have size 8 feet and these are far too small for me”

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Posted 3 years ago

“Still waiting on reply as my Christmas delivery got lost in post , thanks”

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Posted 3 years ago

“I ordered a really expensive lamp and the quality is shocking. I'd say its worth £10 not £50. Will be returning it ASAP.”

Helpful Report

Posted 3 years ago

“I ordered 4 mystery boxes for my family while I am working away. All 4 boxes were exactly the same. So after the first box was opened there wasn't much of a mystery when the 2nd box was the same and disappointment for boxes 3 and 4. Waste of money, won't be ordering again”

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Posted 3 years ago

“Wooden stand was broken when unpacked”

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Posted 3 years ago

“Nothing special for the price ...”

Helpful Report

Posted 3 years ago

Hi Anh-Tuan Ho, Thank you for your review. We are very sorry that you were not satisfied with your order here. Our customer service has already contacted you and arranged a partial refund as a courtesy. We would be very pleased if you would give us a second chance and remain a customer. Best regards Firebox

Posted 3 years ago

“Not enough stuffing in the package, causing one of the chocolate bombs to break”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews