Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great gift! with quick delivery.”

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Posted 2 months ago

“All I can say is fantastic thank you.”

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Posted 2 months ago

“I ordered for Christmas, but wasn't sure if it would arrive as I left it quite late, but they said it would be with me before Christmas, and it was. Thank you”

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Posted 2 months ago

“All purchases arrived on time. Brought items as gifts for friends,so can’t say if any good but looking at items before wrapping, they seems to be of good value.”

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Posted 2 months ago

“First time ordering from Firebox this Christmas. Bought some cute little animal head shot glasses for my nephew. Top product, top service. Can’t say fair than that.”

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Posted 2 months ago

“Really fast delivery and good quality items”

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Posted 2 months ago

“Fantastic service from start to finish, no problems whatsoever considering I ordered late and At Christmas. The print still arrived in plenty of time. Daughter and bf absolutely loved it”

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Posted 2 months ago

“The items were fun, unusual and reasonably priced. They arrived earlier than expected, well packaged and in good order”

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Posted 2 months ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

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Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we sold out of these and you were notified late. We've shared this with our Logistics Team to see how we can improve on this process. Your order was cancelled and you've since been refunded. Please reach out if there's anything else we can do.

Posted 1 month ago

“Great products good price 👍”

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Posted 2 months ago

“The product is perfect for all station enthusiasts. The ordering was easy. It arrived in time. It was perfectly packaged and a great game to play too. Thanks”

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Posted 2 months ago

“Excellent customer service. Would recommend.”

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Posted 2 months ago

“Love the selection of quirky products and great prices. Been using Firebox for years. This time, an order of personalised items was delayed, whilst I received an order I'd placed after it. The replies I received to my enquiries were amazing! They really took the time to find out what was happening and I wasn't fobbed off with excuses. The postage was immediately refunded, and the box did indeed arrive before Christmas. I rhen received a 'sorry' code for future use, which was a nice touch. I hadn't ordered items of very high value, but they gifts that were important to me. Very impressed and I'll continue shopping with Firebox”

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Posted 2 months ago

“Everything arrived very quickly - in just a couple of days (faster than I'd expected) and everything was precisely as described. The Firebox site is relatively easy to navigate and the checkout process is simple. The people who received the presents I bought seem to have enjoyed them. I've used Firebox in the past and would use them again in the future.”

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Posted 2 months ago

“Great product, arrived quickly”

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Posted 2 months ago

“Brilliant service throughout.”

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Posted 2 months ago

“Customer service, delivery all good. Apron smaller than expected”

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Posted 2 months ago

“I didn’t get my order”

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Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry the carrier wasn't able to fulfill this delivery. The delivery has since returned back to us and you've been fully refunded! Please reach out to us if there are any questions on this.

Posted 1 month ago

“Prompt delivery, quality items”

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Posted 2 months ago

“Thank-you! 5*”

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Posted 2 months ago

Firebox is rated 4.4 based on 4,715 reviews