Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was garbage and not worth even a dollar. It did not work. I have made three attempts via email to return the product And no response. Do not buy anything from firebox. Horrible product and even worse customer service.”

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Posted 5 years ago

“Absolute useless order for Xmas present and never arrives when I track just says in warehouse getting picked useless”

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Posted 5 years ago

“Never received my item and have received no response to any of my emails.”

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Posted 5 years ago

“Always helpful and true to their word. Great products.”

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Posted 5 years ago

Hi John, We are beyond happy that you received the #giftgasm experience we wanted to provide. Thank you so much for taking time out of your busy day to review us and give us such a wonderful rating. Your Firebox experience and feedback is super valuable to us. Hope to see you back very soon, for more 😁

Posted 4 years ago

“Quick delivery ... very nice Communication and hilarious products”

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Posted 5 years ago

Hey Christiane, Thank you for being epic and taking the time out to give us a review. We appreciate you and your feedback. We always want to provide you with a great #giftgasm experience. Hope to see you again soon....for more 😏

Posted 4 years ago

“Not item was delivered and I never received a response when I chased it with the team.”

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Posted 5 years ago

“Amazing Product! Better than expected! Cracking Company! SHOP AGAIN!!”

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Posted 5 years ago

Hi you! Thank you for being awesome. Your experience with us is very important to us and we are super duper glad that you took the time to give us such a fantastic review. See you again soon 😊

Posted 4 years ago

“I ordered a Mushion on the 16th December, the notice on the page said to order before the 17th for delivery before Christmas. It has not been delivered and I have received no update at all with news of whats happening (I wouldn't have a problem with it being late if I had been told before hand), this was supposed to be a christmas present for a friend... I have now tried to contact customer services 5 times (email, facebook message, facebook post, whattsapp message and commenting on their posts) with no response, I don't get a lot of phone signal to be able to call so have had to wait until I return to work to be able to phone. All responses I have had say they will respond within 2 days... this has not happened, appalling customer service.”

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Posted 5 years ago

“Great service and product!!”

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Posted 5 years ago

Hey there, Thank you for being so great. We appreciate you and your feedback. We are so glad you received the #giftgasm experience we always want to provide. See you again soon, for more 😁

Posted 4 years ago

“Excellent customer service, kept me informed as I waited for my Chocolate Bombs to arrive and ......they were DELICIOUS 😋”

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Posted 5 years ago

Hey you! We are so glad you were happy with your order and experience with us. We appreciate your feedback. Thank you for taking time out of your busy day to give us a review. We hope to see you back soon for more delicious goodies 😊.

Posted 4 years ago

“I paid for the product it never turned up I was told to be patient and it still hasnt turned up useless company full of empty promises.”

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Posted 5 years ago

“Love the variety of items yourself and how unique and quirky they are. Delivery is always quick and arrives in great condition. Only problem I had recently is I bought a friends heat huggable turkey then a few days after it arrived I was told it wasn't heat proof (I am so lucky I didn't use it as soon as it arrived). However I was offered £10 to spend on something else .”

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Posted 5 years ago

“Fab products, quirky, unusual, good quality, I’ve used this website a lot and Ive never been disappointed!”

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Posted 5 years ago

“Item arrived well and in a timely manner. Recipient loved the gift and I loved the bonus pack of candy that you guys included. Thank you very much.”

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Posted 5 years ago

“Never received custom socks and can’t get anyone to answer my emails about it”

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Posted 5 years ago

“Recieved exactly what I was expecting, everything was great quality and delivery only took a few days. Am happy!”

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Posted 5 years ago

“This years secret Santa (we ordered two) was not as good as previous years. Bit disappointed with them and one had a penis pen top which was not suitable with youngsters around.”

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Posted 5 years ago

“Great products and service.”

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Posted 5 years ago

“I recently bought a lamp for my daughter for Christmas. Firebox delivered on time, lamp was perfect and my daughter adores it. I would definitely shop with you guys again. Top class service!!!”

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Posted 5 years ago

“Horrible product! Late delivery damaged and defective product.”

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Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews