Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered several items on next day delivery. Some days after and no items have yet arrived with the tracker system still saying dispatched (did from almost point of order 3 days earlier). Main number is automated and hangs up. WhatsApp unresponsive and no reply to emails. Total lack of customer service”

Helpful Report

Posted 5 years ago

Hey, Thank you for taking the time to review us and provide us with feedback about your experience. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We are very sorry that you didn't receive the delivery service you paid good money for. We did let you know via Whatsapp that your postage cost was refunded and the updated estimate of your delivery. Again, we are really sorry for the inconvenience caused. Regards, Firebox Team

Posted 5 years ago

“I am disgusted at the service I have received. It took a week for the parcel to get to me... for it then to be an empty tube is disgusting. I have tried to contact the company now for multiple days with not a single reply from any of the different ways of contact! I would expect a full refund but can’t even get hold of anyone to sort this problem out! Disgusting service!”

Helpful Report

Posted 5 years ago

Hey there Chloe, Thank you for taking the time to review us and give us very valuable feedback. We are very sorry about the delay in getting back to you. With Christmas very very close, we've received a large volume of messages across all our channels. We've been doing our best to reply to each and every single one as quickly as humanly possible. We have sent you another e-mail about your order and what has happened with your missing Face Wrap. We've immediately refunded you in full and this will be reflected in your bank account within a few working days. We are very sorry for any inconvenience caused. Regards, Firebox

Posted 5 years ago

“Firebox were so helpful every step of the way. There were a few issues with an image I chose but their customer service were so kind and useful they helped me choose a better photo and my Mushion turned up amazing!”

Helpful Report

Posted 5 years ago

Hey there B, Thank you for taking the time to review us and give us such a smashing rating! 🎉 Exactly the #giftgasm experience we wanted for you this festive season!! Merry Christmas! Firebox Team 🎄

Posted 5 years ago

“Nothing can beat Firebox's customer service!”

Helpful Report

Posted 5 years ago

Hey Seaghdh, Thank you for taking the time to review us and rate us! Nothing beats a fantastic customer like yourself. We hope you enjoy your goodies🎁 Merry Christmas! Firebox Team

Posted 5 years ago

“I have never received my parcel! I have send multiple emails about getting a refund and no one is contacting me back! Do not trust!”

Helpful Report

Posted 5 years ago

Hey Tala, Thank you so much for taking the time to review us and rate us. We are really sorry for the delay in getting back to you. We love people sliding into our DM’s and popping off our inboxes but with Christmas around the corner we’ve received a massive volume of messages across our channels. We’re doing our very best to get back to every single person on this Christmas’ list (naughty AND nice!) as quickly and as effectively as possible 🎄 We have responded to your query and refunded you in full for your order. Do let us know if there is anything else we can do for you! Merry Christmas!! Firebox Team 🎅

Posted 5 years ago

“Got a mushion for a friend for Christmas, when personalising I was told the photo was high quality so I proceed to pay the almost £20 when it (finally) arrived it came in a plastic shoddy bag, I then opened it to find the final result is poor, the photo on it is pale and pixilated and the quality and stitching is awful, I'm embarrassed to be handing this friend her mushion because of the state of the pillow itself”

Helpful Report

Posted 5 years ago

“I love Firebox! In my opinion not only do they have awesome gifts at reasonable prices, they also have a great customer service and were quick to respond to any questions I had. To date, I haven't had any problems with any of my items or deliveries and hopefully this will continue :)”

Helpful Report

Posted 5 years ago

Hey! Thanks for the AWESOME review! We really do appreciate you taking the time to share you experience and thoughts about us. We hope to see you soon purchasing some fresh goodies off our virtual shelves. 'Till then, Firebox Team 🎄

Posted 5 years ago

“Ordered next day delivery for a secret santa gift. It's still not here after 3 days and the party was yesterday so had to buy something else. Very disappointed.”

Helpful Report

Posted 5 years ago

“Hard to review when I ordered on 12/2 and it said my order was on its way. It’s now 12/12”

Helpful Report

Posted 5 years ago

Hey! Thank you for taking the time to review us and share your thoughts on us. We have been quite alarmed that you are still waiting for your order so have of course looked into it. You placed your order on the early hours of Dec 3rd and it was later dispatched at 9PM using Untracked International Airmail. Due to your chosen delivery method, we are unable to locate the whereabouts of your parcel. However, international delivery is usually 7-10 business days meaning that the estimated delivery window is between 12th and 17th of December. It is still within that time frame so it might turn up any time now. On the very rare occasion that there are any hold ups during customs, it may take up to 20 business days. This means that the VERY lastest your parcel should be with you is by Dec 31st. Do get in touch if your goodies are not found by then and we will of course do everything we can to help! Regards, Firebox Help

Posted 5 years ago

“I received and e.mail telling me my delivery was dispatched on 27th November. It’s now 11th December and my parcel has not been delivered. The phone line says closed and I have no responses from messages sent! Poor service!”

Helpful Report

Posted 5 years ago

“Great items for any occasion. Cant wait to see the grow a dick chilli grow.”

Helpful Report

Posted 5 years ago

Hey Kirsty, Thank you for taking the time to review us and giving us feedback about your experience! We're all about the #giftgasm, glad you didn't have to fake yours this festive seasons. Woo! We wish you a very merry Christmas!🎄 Firebox

Posted 5 years ago

“Missed item out of order, contacted customer service via e-mail and social media, but they have been no help at all. Received one reply, but they misunderstood the issue. Haven't heard from them since. Looks like I'll be one present short.”

Helpful Report

Posted 5 years ago

“Quirky Christmas gifts in plenty, I’ve bought a few things off Firebox over the last few years. I am always happy with what arrives. The choices on firebox are brilliant. Some things I think are slightly on the pricey side but they can’t be bought elsewhere so it comes with the uniqueness of the items. Always buy my little quirky Christmas stocking fillers or secret santa bits on here. I could scroll for hours with the choices they have!”

Helpful Report

Posted 5 years ago

Hey J, You are a good noodle for taking the time to review us and giving us your thoughts! We are so happy you've been getting extremely good #giftgasms over the years and hope that this Christmas you get the best ones yet! Merry Christmas! Firebox Team 🎄

Posted 5 years ago

“I went for booze mystery box, Definitely worth trying! Worth it for random selection of beers :D”

Helpful Report

Posted 5 years ago

“Not inprest with my order. First the delivery nothing to inform me when to expect my order came seven days so I was not in and had to leave it with next doors. Second not inprest with the contest of the box. It would be better to make my own booze box up and could be cheaper.”

Helpful Report

Posted 5 years ago

Hey Anthony, Thank you for taking the time to give us a review and provide us with valuable feedback. We can see your order was placed on 27/11/2019 using Standard Yodel delivery (3-5 working days) and the parcel was delivered within the standard estimate, on Dec 4th. You are automatically sent a dispatch e-mail when the order leaves the warehouse and you might have also received a text from Yodel on the number that was included with the order. Delivery estimates are also included at the checkout and the confirmation e-mail. We are really sorry to hear that you are disappointed with the contents of the Mystery Box. Unfortunately with Mystery Boxes, the surprise element does involve a certain risk. The contents are a curated selection of bestsellers from our range, in this case Alcohol range. We have e-mailed you to discuss this further and see if there is anything else we can do for you. We look forward to speaking with you and having further feedback about your experience. Regards, Firebox

Posted 5 years ago

“Parcel did not arrive and no response to emails or social media messages. Will not use again”

Helpful Report

Posted 5 years ago

Hey, Thanks for taking the time to review. Although response to e-mails has been a little slow due to the large volume we have received, you were responded to via social media. Additionally, your parcel with standard UK Mainland delivery, did arrive within its 3-5 working day estimate. We refunded your delivery as a goodwill gesture. Do get in touch if there is anything else we can do for you. Regards, Firebox

Posted 5 years ago

“Incredible service and excellent goods!! My order got destroyed by customs officers so I didn't know what to do. The customer service/ reaction was perfect and immediate. Thank you so much”

Helpful Report

Posted 5 years ago

Hey Michaela! Thank you so much for taking the time to give us a fantastic rating and review. We completely understand how stressful it is when your goodies are randomly chosen for a thorough inspection! We are glad we could help and make sure you d*cks could grow. We look forward to seeing you around these sides of the interwebs again. Kind regards, Firebox Team

Posted 5 years ago

Hey Michaela, Thank you for taking the time to give us such a smashing reviews! You absolute gem!! We are glad we could help! We completely understand the stress and frustration of receiving a completely destroyed parcel. We look forward to seeing you back on these interwebs again! Cheers, Firebox

Posted 5 years ago

“Bought a gadget mystery box. I'm my honest opinion it was not worth the money, maybe I was unlucky enough to receive a bad one and the vast majority of the rest are good, however I can only go of my experience. I received 4 products. 3 of the 4 products genuinely Could of been a toy in a happy meal and you would not blink an eye at it. The 4th (Bluetooth speaker) was okay, it's just a cheap Chinese made speaker.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to review us. This feedback is valuable to us and we take it seriously. We are really sorry to hear that you were disappointed with your Gadget Mystery Box. There is a certain risk involved when ordering Mystery Boxes as the contents are, well, a mystery. We have e-mailed you to talk about this further and figure out a resolution. We are happy to do everything we can to help! Regards, Firebox

Posted 5 years ago

“I cannot praise these guys enough! I bought the Black Box ... AMAZING - so worth the money and my Christmas is set with the contents! Their customer service is second to none, they helped me out immensely with a horrible situation and I cannot recommend their products enough! My only criticism is that they use Yodel as a delivery service, an awful, unorganised delivery company, and I would highly suggest they change them - however I am a loyal customer to Firebox and will be coming back time and time again for some excellent products :)”

Helpful Report

Posted 5 years ago

Frankee! You absolute legend! You beautiful soul! You've truly left us speechless. We are so f*king pleased that you are the happiest noodle with your Firebox experience, from the goodies to the team behind every item you've received. We live for giving #giftgasms Thank you for taking the time to review us and to give us such a smashing review. Hip hip, hooray! We take your feedback very seriously and we are working very hard to improve every service offered by us. So we look forward to seeing you again and sending more goodies your way. We hope to keep making you proud and surprising you with what we've got up our sleeves ;D Cheers, Firebox

Posted 5 years ago

“The customer service was incredible! They were so helpful and kind about everything and on top of that, Cookie Gureje was so easy to talk to!”

Helpful Report

Posted 5 years ago

Meg! Thank you so much for taking the time to review us and share with us your Firebox experience. You're the loveliest! We are honestly so delighted to hear that we made this process easy for you. We are very glad we could help, we don't ever want you to feel disappointed when ordering a Firebox product. We hope to see you again around our site! In the meantime, enjoy the new mug you can actually drink out of! 😂 Big love for you Meg, Firebox Team

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews