Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with products and delivery”

Helpful Report

Posted 4 years ago

Hey Dawn, Thank you for taking the time to review us and give us an excellent rating. You're the best! See you back on the site soon, for more #giftgasms 😏 Firebox

Posted 4 years ago

“The products are unusual, which is why I ordered most of my Christmas presents and stocking fillers from this company. The products are well made and match exactly the pictures on the website. Delivery was speedy.”

Helpful Report

Posted 4 years ago

“Order not received despite text to say it was left in safe place and a card left. This could have been resolved with Firebox but despite contacting them by email twice, phoning (automated message), Facebook and WhatsApp I have still had no response. Appalling customer service letting company down. Next step will be to reclaim money via bank as you refuse to respond.”

Helpful Report

Posted 4 years ago

“The test of a company is when things go wrong, if it goes right, there's little to worry about, if it goes wrong how they deal with it tells you everything, and Firebox are the worst company I've ever dealt with, period. If you get your package then it's all good, if not then good luck getting even getting a response from customer service, let alone getting them to do anything about it. But don't take my word for it, check the @fireboxhelp twitter feed (Tweets and Replies) - it's full of people with the same experience as me: most wait weeks for any response at all, it's astounding that they remain in business. I can not urge you strongly enough to avoid this company.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. We are also very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've looked into your order thoroughly and can see your order was lost in post. You were responded to, refunded in full (as requested) and given a gift-voucher as a goodwill gesture. We did everything we could help to remedy this matter. We are very sorry that we let you down this time. We do hope to make it up to you in your next order. Regards, Firebox

Posted 4 years ago

“Loved ordering from Firebox just for their humour alone! The funny socks I bought was as described & quick delivery. Will be looking forward to my next order”

Helpful Report

Posted 4 years ago

Hey Jodie, You're awesome! Thank you for taking the time to review us and give us a fantastic rating. our Firebox experience as well as your feedback about it, is very valuable to us and we are delighted it's been such a positive one. We look forward to seeing you back on the site for more hilarious gifts! Firebox

Posted 4 years ago

“Brilliiant website. great product I ordered and delivery was spot on :)”

Helpful Report

Posted 4 years ago

Hey Chris, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“My Christmas order from 2nd December has never arrived. The phone number on the web site is a recorded message telling you to e-mail them. I have e-mailed four times, Tweeted, WhatsApped, messaged via the Facebook page, NO RESPONSE. £67 worth of goods I had to replace, no communication. I can't quite believe it. I've been a customer for over ten years!!!”

Helpful Report

Posted 4 years ago

“My parcel has not been delivered and should have been delivered two weeks ago. I've tried to contact firebox multiple times since that date and haven't heard any response from them still.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are really sorry for the delay in getting back to your query. We also are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've taken a look into your order and can now see that this has since been dealt with, you were fully refunded and given a voucher to make it up to you for this disappointment. We are so sorry for the inconvenience caused. Regards, Firebox

Posted 4 years ago

“order was supposed to arrive before christmas. sent 6 emails, tried to phone, whattsapp, twitter, THEY DONT REPLY worst customer service i have ever seen. starting to think that this company is a SCAM”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see it was placed after the Christmas delivery cut-off, therefore you weren't going to receive the order in time for Christmas day. This was on the product page and we also e-mailed you informing you of this. Regardless, we refunded you the postage for the confusion and your order was dispatched as scheduled and estimated. We are sorry you feel let down by this situation. Should you need anything else, don't hesitate to contact us, we are always happy to help. Regards, Firebox

Posted 4 years ago

“I ordered a personalised gift on the 16th of December, with a guarantee that it would arrive before Christmas. Not only did it not arrive then it has still not arrived now on the 3rd of January. Still no replies to emails I sent enquiring about my order and about when it will be arriving. Awful service considering delivery and postage came to over £10.”

Helpful Report

Posted 4 years ago

“Love love love everything firebox”

Helpful Report

Posted 4 years ago

Hey Amelia, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product was garbage and not worth even a dollar. It did not work. I have made three attempts via email to return the product And no response. Do not buy anything from firebox. Horrible product and even worse customer service.”

Helpful Report

Posted 4 years ago

“Absolute useless order for Xmas present and never arrives when I track just says in warehouse getting picked useless”

Helpful Report

Posted 4 years ago

“Never received my item and have received no response to any of my emails.”

Helpful Report

Posted 4 years ago

“Always helpful and true to their word. Great products.”

Helpful Report

Posted 4 years ago

Hi John, We are beyond happy that you received the #giftgasm experience we wanted to provide. Thank you so much for taking time out of your busy day to review us and give us such a wonderful rating. Your Firebox experience and feedback is super valuable to us. Hope to see you back very soon, for more 😁

Posted 4 years ago

“Quick delivery ... very nice Communication and hilarious products”

Helpful Report

Posted 4 years ago

Hey Christiane, Thank you for being epic and taking the time out to give us a review. We appreciate you and your feedback. We always want to provide you with a great #giftgasm experience. Hope to see you again soon....for more 😏

Posted 4 years ago

“Not item was delivered and I never received a response when I chased it with the team.”

Helpful Report

Posted 4 years ago

“Amazing Product! Better than expected! Cracking Company! SHOP AGAIN!!”

Helpful Report

Posted 4 years ago

Hi you! Thank you for being awesome. Your experience with us is very important to us and we are super duper glad that you took the time to give us such a fantastic review. See you again soon 😊

Posted 4 years ago

“I ordered a Mushion on the 16th December, the notice on the page said to order before the 17th for delivery before Christmas. It has not been delivered and I have received no update at all with news of whats happening (I wouldn't have a problem with it being late if I had been told before hand), this was supposed to be a christmas present for a friend... I have now tried to contact customer services 5 times (email, facebook message, facebook post, whattsapp message and commenting on their posts) with no response, I don't get a lot of phone signal to be able to call so have had to wait until I return to work to be able to phone. All responses I have had say they will respond within 2 days... this has not happened, appalling customer service.”

Helpful Report

Posted 4 years ago

“Great service and product!!”

Helpful Report

Posted 4 years ago

Hey there, Thank you for being so great. We appreciate you and your feedback. We are so glad you received the #giftgasm experience we always want to provide. See you again soon, for more 😁

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews