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Firebox Reviews

4.4 Rating 4,703 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,703 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Worth every penny !
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Posted 3 years ago
Great service
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Posted 3 years ago
Good product and was hard to find elsewhere. Took a long time for delivery though with no notifications about delays. Definitely a good reliable site but just takes its time
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Posted 3 years ago
Fast and efficient service.
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Posted 3 years ago
Well package and value for money.
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Posted 3 years ago
ordered for my friend and she absolutely loved it! we spent ages giggling at all the doodles and names wpuld highly recommend everyone has one of these puzzles perfect gift for everyone!
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Posted 3 years ago
Excellent as always. 😀😀😀
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Posted 3 years ago
Ordered several items as part of last minute shopping. Everything was promptly delivered and everyone who received a gift was delighted. Great job, Firebox!
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Posted 3 years ago
They used Yodel as the courier, who were delayed and then not able to deliver on time. Item has been returned to Firebox by the courier, but I've had no further communication from them in regards to either redelivery or refund
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Posted 3 years ago
Hi Matt, Thank you for giving us such an honest review. We are very sorry that you did not receive your package from Yodel. Of course, this should never happen. Our customer service team has already contacted you and arranged for a full refund for the item you didn't receive. You should receive your refund shortly. Once again, we say SORRY for the bad experience you had here and hope that you might give us a second chance. We would be very happy if you would order from us again. Best regards Firebox
Posted 2 years ago
We’ve been using you forever, and we love you, still. Don’t know if it’s a COVID thing, but distressingly, no sweeties in parcel 😞 We coped. Every item we ordered was a winner, bought for 21 & 19 year old sons (mine)….AWESOME as ever (the items, not the sons, although they are) THANK YOU 🥰🥰
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Posted 3 years ago
Great products but please don't use yodel again! They are consistently awful and waiting on tenterhooks to get the presents was painful! (I ordered plenty in advance but as always yodel took yonks to deliver and were full of excuses)
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Posted 3 years ago
some great unique gifts which arrived quickly and were as good as advertised - very happy thanks!
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Posted 3 years ago
Sorry to say that the slippers that I bought from you were not what I thought I had ordered. I did not realise that they were 'one size fits all', but that might have been my own fault. I bought the slippers for my wife who has a size 8 foot, but the slippers did not fit her. In fact she could not get her foot into the top of the slippers at all as there was a strong cord across the instep which prevented entry. This was a pity as in other respects the slippers looked OK. I think that the slippers should have some flexibility or be made in two or three sizes to accommodate different fittings. Sorry, not very satisfied. Dave
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Posted 3 years ago
Hi Dave, We are very sorry that you are not satisfied with the item you have ordered. Our customer service team has contacted you via email. We hope that the solution offered is acceptable and satisfactory for you. We wish you all the best! Firebox
Posted 2 years ago
Absolutely great fun gadget, if that doesn't get kids in the bath......
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Posted 3 years ago
Always over the moon with the service and products I receive from Firebox. Had a slight issue with the arrival of this product as it was slightly damaged but Haatim Suleiman (Firebox) couldn’t have been more helpful and has since dispatched a replacement!
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Posted 3 years ago
I ordered chocolate toilet rolls from you. When they arrived they were a fraction of the size they looked on your website. They were for my 5 year old Grandson. He was very disappointed indeed because they were so small and the chocolate, although stated to be hand-made in Bath, was rock hard. I complained by your reply simply said if you do not like them, please send them back.
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Posted 3 years ago
Hi David, Thank you for sharing your experience in our shop. We are sorry to hear that the item you ordered did not meet your expectations. Of course, we want our customers to be satisfied, so our customer service has already contacted you and offered you an appropriate solution. We would be pleased if you would give us and our shop a second chance. Best regards Firebox
Posted 2 years ago
Very cute
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Posted 3 years ago
Brilliant easy to use website, fast delivery, well packaged, very happy...
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Posted 3 years ago
Spot on
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Posted 3 years ago
Interesting fun gifts
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Posted 3 years ago
Firebox is rated 4.4 based on 4,703 reviews