Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product line, Great prices, Quick and affordable shipping!”

Helpful Report

Posted 4 years ago

Stepheeeeeen, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Sick company for presents!”

Helpful Report

Posted 4 years ago

Hi friend. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great site and service. 1 con I had is the slush puppy machine I purchased had the wrong description on their site. I thought I was buying the proper type where you add salt to a chamber and it slushes naturally. But really the machine just crushes ice.... My fridge does ice crushing the same :(”

Helpful Report

Posted 4 years ago

“Item I ordered must have been pictures with an extremely small adult as when it arrived it was no where near the size I expected, feel like it was false advertising, regardless my friend I bought it for was over the moon with it. There was also no communication regarding item Being back in stock for my pre order, it arrived before I had any news from yourselves , caused a lot of stress as the money had already been taken from my account as soon as I pre- ordered 7 weeks prior”

Helpful Report

Posted 4 years ago

“Great site to order crazy funny gifts for any occasion. Guaranteed to have a giggle”

Helpful Report

Posted 4 years ago

Hey you. Yeah, youuu! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Cute and squishy little light - present for daughter - she loves it!”

Helpful Report

Posted 4 years ago

Hi Jon, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great choice. Random gift ideas. Very quick delivery....even to our remote island address.”

Helpful Report

Posted 4 years ago

Susan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fast and efficient deliveries on all goods at the busiest time of year. All goods of high quality and very much as expected. I will definitely recommend.”

Helpful Report

Posted 4 years ago

David! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Bought “grow a dick” for secret Santa, had lots of laughs, especially as it was for my boss ! Good job she has a sense of humour like me.”

Helpful Report

Posted 4 years ago

Hey Amanda, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Order pierre the pillow for my girlfriend. Absolutely loved it”

Helpful Report

Posted 4 years ago

Nicholas, You're a good boyfriend. Thank you so much for being awesomesauce and taking time out of your day to review us and give us such a fantastic rating (and also buying your girl the best gift ever). Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Easy use website, unique products”

Helpful Report

Posted 4 years ago

Hey Dan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Didn’t despatch on time, customer service shockingly bad. Would never purchase from them again, no matter how sought after the item might be.”

Helpful Report

Posted 4 years ago

Hey Natalie, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're really sorry that the item did not make it to you in time. We can see you were fully refunded for your order and given a voucher to compensate for the inconvenience caused. We are very sorry for all the hassle experienced with this order. Firebox

Posted 4 years ago

“The customer service was amazing! The lamp's good quality, too, and they sent it with some candy. 10/10 experience, would suggest to my friends.”

Helpful Report

Posted 4 years ago

Hey you. Yes, you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The gift wrap option is absolutely abysmal. The product itself was okay, but the fact that the gift wrap is roughly 3 pounds, arrived damaged, and looked nothing like what was advertised, is frankly, shameful.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you directly on Feb 3 requesting further information about the poor gift-wrapping. We do want to help in any way we can. However, we have yet to receive a response from you. Should you wish to discuss this matter further, feel free to e-mail us back at your earliest convenience. Kind Regards, Firebox

Posted 4 years ago

“Was a gift for my brother and he loved it. Mug is a good size too. Would never usually pay this much for a mug but it was worth it for the novelty factor”

Helpful Report

Posted 4 years ago

Jade! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Made me laugh & the person who got it, too. Will definitely use again. Thanks.”

Helpful Report

Posted 4 years ago

Hi stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Use firebox every year for my wife’s birthday to buy her something funny and original that she will never use but amusing to open. Love it lots.”

Helpful Report

Posted 4 years ago

Joooosh, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great but it would be useful if you recapped what I had brought from Firebox on review request. thank you”

Helpful Report

Posted 4 years ago

Hey Andy, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Wacky, off the wall and delivered the gear !! I loved the item, my wife felt giddy. Let's persevere.”

Helpful Report

Posted 4 years ago

Paul! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Expensive wine gums”

Helpful Report

Posted 4 years ago

Hey Irene, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Should you have any issues with this order, don't hesitate to get in contact with us via e-mail (info@firebox.com) or social media. Kind regards, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews