Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, good prices, great communication, quick dispatch and delivery. Happy with products and staff were helpful and friendly when I wanted to make a return.”

Helpful Report

Posted 2 years ago

“Awful experience Recently ordered two tech mystery boxes that were supposed to be presents on Christmas day. Ordered on the 20th with express delivery which was advertised to arrive before Christmas. Package arrived today (29th) in a damaged box missing an item”

Helpful Report

Posted 2 years ago

Hi Sean, Thank you for your review. We regret that you received a damaged package here. This is of course very annoying. Our customer service has already contacted you and arranged a refund. We apologise once again for the inconvenience caused and hope that you will give us a second chance and remain a customer. All the best Firebox

Posted 2 years ago

“Been using Firebox for years and never had a problem. But unfortunately in both my recent orders there has been problems. Missing items and broken products. Tried to contact customer services but my messages aren't getting answered. Its also about time Firefox stopped cheaping out on using Yodel. They're better than that.”

Helpful Report

Posted 2 years ago

Hi Jason, Thank you for your review. We are very sorry that you were not satisfied with your order here. Our customer service team has already been in touch with you and we hope they have been able to offer you a satisfactory solution. We hope you will give us a second chance and remain a customer. All the best Firebox

Posted 2 years ago

“Products excellent but unfortunately delivery provider used poor. They delivered to my friend’s neighbour house- but did not leave a note at my friends house and the package arrived to the neighbour opened.”

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Posted 2 years ago

Hi Deniz, thank you for your review - we appreciate it. We would like to sincerely apologize for the late delivery of your order. Especially during the Christmas season, there were problems with our delivery service and massive delays in delivery. We hope that our customer service was able to solve the problem with you and the solution is also to your satisfaction. Despite the problem, we would be happy if we could show you that our service is better than we showed with your complaint order. Take care Firebox

Posted 2 years ago

“Been buying for years, but never again. Zero communication as they held my order for nearly a month - had to shop for Christmas twice at the last minute. Such a shame.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for your honest review. We are very sorry that you had such a bad experience here. Our customer service team contacted you again on 04.02. to offer you a satisfactory solution. We hope that you will give us a second chance and remain a customer. Take care Firebox

Posted 2 years ago

“Delivery ok no registration certificate as yet 2 weeks later! I sent it off in plenty of time to gift the entire package! Disappointed!”

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Posted 2 years ago

Hi Theresa, Thank you for your review. Our customer service team contacted you by email a few weeks ago to find out what was wrong with your order. Unfortunately, we have not received an answer from you. Of course, we would be happy to look into your complaint and would therefore be pleased to hear from you again. This is especially important so that we can offer you a satisfactory solution. Best regards Firebox

Posted 2 years ago

“Great web”

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Posted 2 years ago

“Woeful. Yodel stole my parcel, which happened to be a Christmas present for my daughter. Emailed firebox about the situation, expecting an investigation and refund. Have I heard anything? No. Terrible courier along with terrible customer service. Wouldn’t dream of coming back.”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for your honest review. First of all, we would like to apologise for giving you such a bad impression of our shop and customer service. This should not be the case under any circumstances. Unfortunately, we discovered that Yodel has lost your package. This is also an unpleasant situation for us. Our customer service has arranged for a full refund, which you should have received by now. Nevertheless, we would like to formally apologise once again and hope that you will give us a second chance. We can do better and would like to prove it to you. All the best Firebox

Posted 2 years ago

“having placed an order mid December which yodel couldn't be bothered delivering I then reordered the same items paying express delivery, I still haven't received any items. so consequently I will be expecting a refund on 2 orders that will have been returned to sender. Best thing firebox could do is use a carrier that actually does what it promises”

Helpful Report

Posted 2 years ago

Hello Sarah, Thank you for your review. We are very sorry that you had such a bad experience here and that your order was not delivered. We understand that you are not happy about this. Something like this should not happen. As we have learned from the foregoing correspondence, you have received a refund in the meantime. However, our customer service team will contact you again and offer you a refund. Once again, we say SORRY and wish you all the best. Firebox

Posted 2 years ago

“It was great fast and delivery and items as described”

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Posted 2 years ago

“Wonderful gift many thanks!”

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Posted 2 years ago

“Love this company. Lots of different and unusual ideas - never fail to find something.”

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Posted 2 years ago

“My parcel still hasn't arrived after three weeks. I have sent you an email asking where my parcel is as it was a Christmas present.”

Helpful Report

Posted 2 years ago

Hi George, Thank you for leaving us your review here. We are very sorry that you did not receive your package, especially since it was a Christmas gift. Unfortunately, Yodel sent your parcel back to us, which is of course very annoying. Our customer service team has already sent you a replacement. We sincerely hope that you have received your order this time and that everything worked out. Once again, we say sorry for the inconvenience caused and would be pleased if you remain as our customer. Take care Firebox

Posted 2 years ago

“Love the choice of products and the ease of ordering. Definitely purchase from here again”

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Posted 2 years ago

“Great website, fantastic gadgets and products, delivery good, all products well packaged, informed of dispatch and delivery also good value products.”

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Posted 2 years ago

“The most random of random stuff delivered at speed.”

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Posted 2 years ago

“Was good”

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Posted 2 years ago

“Very unique ideas, every one of them went down a treat. Thanks firebox!”

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Posted 2 years ago

“Firebox didn't bother placing the order with the supplier and I have neither a delivery date nor a refund so I can't recommend no matter how cute an idea.”

Helpful Report

Posted 2 years ago

Hi Debbie, Thank you so much for giving us an honest review here. We are sorry to read that you had such a bad experience here and unfortunately you did not receive your ordered item. Our customer service team here has already sent you a refund. Nevertheless, we will contact you again to hopefully find an acceptable solution for you. We hope you will give us a second chance, our service is better and we would like to prove that to you. Take care

Posted 2 years ago

“Ordering and Delivery of the Warmies was excellent. Sadly, the “one size fits all” was far too small for my wife, who is a size 7. I’m surprised your marketing information is not more specific concerning size. It was disappointing to see my wife disappointed when she opened this present on Christmas Day.”

Helpful Report

Posted 2 years ago

He Andrew, Thank you for taking the time to write a review. We are sorry to hear that you were not satisfied with the boots you ordered. Our customer service tean has contacted you about 3 weeks ago and offered you a partial refund as compensation. Unfortunately, we have not received a reply from you to date. We would be very pleased if you contact us so that we can send you the solution offered. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Best regards Firebox

Posted 2 years ago

Firebox is rated 4.4 based on 4,594 reviews