Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the product. I recognise you are not magicians but the stripes needed to be vertical as in the picture I sent. Whilst the key ring looks not a lot like my son , if the stripes had been correct I could possibly have used it.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thank you for taking the time to leave a review of your experience with Firebox. It's a pity that your experience with the gadget is not positive. We sincerely apologize that the Brick Yourself™ Keyring - Personalised Mini Figure did not arrive at your satisfaction. Our customer service has chased up your case and hopefully, it has now been resolved to your satisfaction and we were able to change your experience to a positive one after all. Take care Fireboxers

Posted 3 years ago

“Love what I got, unfortunately they chose dhl as their shipping provider and my package was left on hold for over two weeks in the same location and was nearly shipped back without my knowing only for me to find out I had to pay an additional fee on top of the shipping I had already payed for. great merchandise, not so great service”

Helpful Report

Posted 3 years ago

Hi Wyatt, Thank you for your time, which you sacrificed for the review. We appreciate it. We apologize that your delivery with DHL did not turn out to your satisfaction and that there were untraceable delays. Our customer service has contacted you via email and hopefully addressed your concern to your satisfaction. we hope you will give us another chance and have sent you a token of appreciation via customer service. Take care

Posted 3 years ago

“Yo hands down ok maybe not hands down but the best bbq place and I just ate at art songs only thing the waitresses must be married because they didn't see me but one of them is finee”

Helpful Report

Posted 3 years ago

“I placed an order for a personalised gift for a birthday. 28 days later I still haven't received it, despite the page stating 5-7 business days delivery. I did not receive any emails about shipping or dispatch, despite inputting my email, I did get a response from customer services when I emailed to tell me the order had been dispatched but that was over a week ago with no sign of the item still. It's a totally pointless gift now seems as I had to go out and buy something else to give on time. I'm not holding out for a refund or any sort of compensation.”

Helpful Report

Posted 3 years ago

Hi there Beth, Thank you so much for taking the time to review us - we appreciate it. We sincerely apologize that your order still hasn't arrived after such a long time and that you weren't able to hand over the gift for the birthday, not even belatedly. This was certainly not our intention and it is very upsetting for both parties. We hope that the customer's solution is satisfactory for you. Take care

Posted 3 years ago

“The presentation was excellent and this made that a bit more special”

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Posted 3 years ago

“Horrible horrible horrible. Total waste of time. The product never arrives, it's been over a month and no one sends you any update unless you ask for it, and even when you do, nothing happens. It was supposed to be a gift for kids and where my order is, that's still a mystery.”

Helpful Report

Posted 3 years ago

Hi there Yaprak, Thank you for your time to review us. We sincerely apologise that your order was not processed as you had imagined and we are even more sorry that the surprise for the children was ruined. That was certainly not our intention. Hopefully, customer service has resolved your concerns to your satisfaction. As a small gesture of appreciation, we have sent you a £10 gift voucher via Customer Services. Take care

Posted 3 years ago

“Delivery was quick and products are cool”

Helpful Report

Posted 3 years ago

“Order hasn’t arrived. Customer service has bad attitude. On the website it states 13-19 days for printing and delivery but now they are telling me 20 working days from the dispatch day (it’s not even dispatched yet)”

Helpful Report

Posted 3 years ago

Hi Clare Thanks for taking your time, to give us a review. Apologise for the negative experience with your last order on Firebox. We contacted the supplier, and the problem is solved now. Our customerservice contacted you and hopefully solved it for you. As an apology, we gifted you a £10 Gift-card. Kind regards.

Posted 3 years ago

“Came really quick!”

Helpful Report

Posted 3 years ago

“Received one order quickly. Other order took 5 weeks. Arrived finally and very nicely packaged. Nice gifts.”

Helpful Report

Posted 3 years ago

“Brilliant service from start to finish...”

Helpful Report

Posted 3 years ago

“delivery was reasonably quick”

Helpful Report

Posted 3 years ago

“Never turned up !”

Helpful Report

Posted 3 years ago

Hi there Scott Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Love all the products on here and hate hate hate that most of the best products are not available to me in the US. Hoping to see that changed, would love to order some stuff!”

Helpful Report

Posted 3 years ago

Hi there Monica, Thank you for taking the time to review us - we appreciate it. Our customer service team has contacted you via mail and hopefully resolved the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Excellent, will make a fun "Shit" Art Night.”

Helpful Report

Posted 3 years ago

“Easy to navigate and order arrived within a few days as promised. Will certainly look on the site again for future unusual gifts”

Helpful Report

Posted 3 years ago

“It hasn’t arrived yet and had no contact with update. Been nearly a month”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that you have not yet received your delivery and have had a bad experience with Firebox. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Your marketing is absolutely superb. Modern, upbeat, funky and innovative, which reflects the benefits of this novelty item perfectly. Would highly recommend the product and the team behind it without any hesitation. Well done. Keep up that s**t. 😉😉”

Helpful Report

Posted 3 years ago

“Fantastic book my son will love it! Unfortunately I was disappointed by the amount of packaging for one book.”

Helpful Report

Posted 3 years ago

“Took longer then expectect, and the product wasnt all that.”

Helpful Report

Posted 3 years ago

Hi there Shahid, Thank you for taking the time to review us - we appreciate us. We are deeply sorry that your order did not arrive in time and that you were not satisfied with your product. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews