Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a two faced mushion and received it with just one face on (mustve been an error uploading it on my phone) when it arrived I messaged Firebox and was immediately given a voucher to order a new one to replace it! Fantastic customer service, very happy!”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for the review! We are so happy you came to us about your order so we could help. Enjoy your Mushion! All the best, Fireboxers

Posted 3 years ago

“Really fabulous product”

Helpful Report

Posted 3 years ago

Hey Allie, Thanks for reviewing Firebox, we're so happy to hear you loved your order. Cheers, The team at Firebox

Posted 3 years ago

“I ordered some products from Firebox for presents which were fantastic. Unfortunately a box was damaged on one so I felt uncomfortable giving as a present. I emailed customer services and I got such a speedy response from Annabelle it was incredible. She resolved the problem and sent out a replacement. Fantastic customer service and a delight to deal with. Big thanks Annabelle 😊”

Helpful Report

Posted 3 years ago

Hello Esther, Thanks for reviewing Firebox! Though we are sorry to hear you run into some trouble with your order, we are glad you brought it to our attention and our Customer Services Advisors were able to work their magic for you. BIG thanks to YOU. All the best, Fireboxers

Posted 3 years ago

“Firebox offer a great selection of products and I am extremely happy with the choice. I would like to mention the brilliant customer service and support provided by Annabelle who truly was fantastic and is a true asset to the company”

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Posted 3 years ago

Hey friend, Thanks for being a gem and reviewing Firebox! We really appreciate the feedback on your latest experience, and so delighted to hear it was so positive 🎉 See you around, The team at Firebox

Posted 3 years ago

“Annabelle - Firebox Customer Service Advisor - was incredibly responsive, timely, informative and pleasant. I had questions regarding international shipping on Firebox items. All questions were fully and clearly answered. Annabelle went out of her way to offer further assistance when it was not necessary. 100% satisfaction! London is a lucky place.”

Helpful Report

Posted 3 years ago

Hey Christian, Thanks for being such a legend and reviewing Firebox - we appreciate you! We're so glad you came to us with your queries so we could help answer all your questions - it has been a pleasure! Take care, Firebox

Posted 3 years ago

“Brigette from customer service was absolutely amazing. She helped me through my return process with patience and kindness. Even after I stopped replying for a few months because I was busy, she still helped me straight away when I was able to return the item! Thanks again Brigette, a lot of customer reps could learn a lot from you!!!”

Helpful Report

Posted 3 years ago

Hello there Connor, Thanks! We appreciate you taking time to review and rate Firebox - you're amazing! We're glad you reached out to us about this. Happy we could help!! All the best, The Fireboxers

Posted 3 years ago

“Amazing and proactive customer services from Annabelle”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for being a legend and reviewing Firebox - we're buzzed to hear how much you loved our lastest interaction! You're amazing. Cheers, The Firebox Team

Posted 3 years ago

“Excellent Customer Service, special thanks to Annabelle 😀 ... slight issue with item on delivery but dealt with swiftly and efficiently. Lovely and unusual product, Spreadable Whisky ... MMmmm!!”

Helpful Report

Posted 3 years ago

Hey Rudd, You're lovely. Cheers for reviewing and rating Firebox 🌟 Thanks for bringing it to our attention so we could work our magic. Enjoy your boozy toast 🍞 All the best, Fireboxers

Posted 3 years ago

“I ordered an item from Firebox that arrived smashed (probably Yodels fault!). I contacted Firebox customer support and within 5 minutes had a reply from a very helpful member of staff called Lulu. After sending images of the smashed item, Lulu had arranged a replacement item within 20 minutes of making them aware. Great customer service, I'm very impressed.”

Helpful Report

Posted 3 years ago

Hello Stu, Thanks for reviewing and rating Firebox! We appreciate the time you've taken out of your day to share feedback on your last interaction with us. We're so glad you came to us about this so we could make it up to you. All the best, The Firebox Team

Posted 3 years ago

“Brought some personalised golf balls for a friends birthday and the print is terrible. The picture I sent was fine but there print on the ball has no black in it so there is no contrast in the picture at all looks washed out. The image of the itself is tiny and printed between all the text on the golf all not even in a blank space. Cant even get a refund because it’s been personalised. Extremely unhappy as I’ve now wasted £20 on a gift that’s going in the bin and have to spend more to replace it. Will not use again.”

Helpful Report

Posted 3 years ago

Hey Shannon, Thank you for taking the time to review Firebox, though we are sorry to hear you are disappointed with your latest order. We'd love to look into this thoroughly, and help in any way we can. Please do get in touch with our customer services team via e-mail: info@firebox.com We look forward to speaking to you soon! Regards, The Firebox Team

Posted 3 years ago

“I have always loved this company, they are always willing to help if there is an issue and sell quality products”

Helpful Report

Posted 3 years ago

Hey there friend, Thanks for reviewing Firebox! We appreciate the time you've taken to share your feedback on your latest interaction and experience. See you around! The team at Firebox

Posted 3 years ago

“Her attention on WhatsApp is very quick and helpful.”

Helpful Report

Posted 3 years ago

Hi Antonio, Thanks for reviewing and rating Firebox - you legend! 🔥 We are so delighted to hear your latest interaction with our WhatsApp team was so positive and delightful. We enjoyed chatting to you and helping you with your order. Take care, Fireboxers

Posted 3 years ago

“Shaneen who advised me in their customer service was extremely helpful. I am super happy and I'll definitely be ordering from them again! Thank you Shaneen!! Wish you all the best!!!”

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Posted 3 years ago

Hey friend, Thanks for being such a gem and reviewing Firebox 🌟 We're delighted to hear our Social Media Advisor was such fabulous help! Take care, The Team at Firebox

Posted 3 years ago

“I received a replacement for the disco light from the customer service team , who have been excellent. The light is lovely. It has various light effects . The recipient of the gift was delighted with it . Thanks light in the box for your fantastic customer service . Great product.I couldn’t have been happier with the way light in the box arranged a replacement for a faulty one .”

Helpful Report

Posted 3 years ago

Hey Mel, You are excellent! Thanks for taking the time to review and rate Firebox 🌟 We are glad you reached out to us so we could help you with your order 😆 Cheers Firebox Team

Posted 3 years ago

“1000% recommended placed an order Friday morning with standard delivery and came Saturday afternoon amazing!! Thankyou will certainly use firebox again.”

Helpful Report

Posted 3 years ago

Hey Veronika, Thank you for being so amazing and reviewing Firebox! We really appreciate the time you've taken to provide feedback 🌟 We are delighted to hear how impressed you are with our speedy deliveries 🚚 Enjoy your new goodies!! Cheers, Firebox

Posted 3 years ago

“Love firebox! So many cool and different gift ideas,in particular the mini me cushions! 😍 I bought one of me for my mums mother day present, so she can hug me since we live so far apart. Well when she recieved it she found it absolutely hilarious, and the family group chat was full of jokes and laughing faces, not quite what I expected but worth the money for the banter and the photo of her bright red face! 🤣 see pics!”

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Posted 3 years ago

Hey Michelle, Thanks for being such a gem and taking time to review and rate Firebox! Mini Me Dolls are quite hilarious, and the perfect gift for loved ones we can't visit just yet. We're so excited to hear your family has loved the Mini Me Doll you personalised. Hope your mum loves her Mini You cuddles! Cheers, The Firebox Team

Posted 3 years ago

“Product received was damaged in the post replacement item sent out same day and received next day. Brilliant service Thank you”

Helpful Report

Posted 3 years ago

Hi there friend, Thanks for being so wonderful and giving up time in your day to rate and review Firebox. Though we are so sorry your goodies were damaged in transit, we sure are glad you told us so we could make it up to you. We're excited for you to receive your order! Cheers, The Fireboxers

Posted 3 years ago

“Amazing products and excellent help when needed! The customer service is brilliant !”

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Posted 3 years ago

Hey Jazmin, Thanks for reviewing Firebox - you are a gem! 💎 We are glad to hear our team could help with your query, they really are awesome! Cheers, Firebox

Posted 3 years ago

“Excellent customer service! Got a very prompt response after whatsapping when my item didn’t arrive in time for my daughters birthday. Duplicate item is winging its way to me now by express post. Wouldn’t hesitate to recommend them!”

Helpful Report

Posted 3 years ago

Hey there stranger, We appreciate the time you have taken to review and rate Firebox! So glad you flagged this to our team so they could work their magic. Happy birthday to your daughter! 🥳 All the best, Firebox

Posted 3 years ago

“Amazing customer service.”

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Posted 3 years ago

Hiya Robert, Thanks for reviewing Firebox! 🌟We are so happy to hear you've had such a wonderful interaction with our customer service team. Cheers! The Fireboxers

Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews