Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are so varied and different and the emails they send are wonderful very quirky and funny. A great service and the order was received the day after it was sent. Would recommend firebox.”

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Posted 8 years ago

“excellent service. emails quirky and lighthearted and bring a smile to my face.”

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Posted 8 years ago

“Absolutely brilliant! I've bought several items from Firebox over the last couple of years, sometimes as gifts and sometimes irresistible things for myself. I've been thrilled with all of them. The Firebox team just seem to 'get it'. I look forward to the marketing emails to see what's new, and there is no other company I can say that for. Practicalities like ordering, despatch and delivery have also been second to none. Well done Firebox team, I love you. Xx”

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Posted 8 years ago

“I love Firebox. From the fantastic website and products to their awesome marketing team and hilarious emails. A company with character is always great to see. I can imagine the team love working for Firebox and they are super speedy with all orders and communications. I will continue to use Firebox for all occasions.”

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Posted 8 years ago

“Great online shop! Lots on offer & they always send free sweets with the order which I love! Only thing is some of their stuff sells out & it takes forever to get back in stock. Apart from that, love it!!”

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Posted 8 years ago

“I ordered a personalised pillow for my wife's bday. It did arrive on time... but it was NOT what I paid for. Different words than the ones I asked for. I asked for a replacement. ... they said to me it's on the way. ... but I haven't got any confirmation in over 3 days..... so.... yeah! Good luck if you decide buying anything in firebox.com btw.... the occasion and surprise was ruined .thanks firebox”

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Posted 8 years ago

“Love it. Always a first choice when buying presents for friends with a odd sense of humour.”

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Posted 8 years ago

“Love Firebox, always a great choice of unusual funny witty gifts, great prices and great service. ????”

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Posted 8 years ago

“Always a pleasure to deal with Firebox. Never once had any complaints!”

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Posted 8 years ago

“I found lots of unique products on Firebox and it made finding presents for the man who (thinks) he has everything easy. Ordering is straightforward and funny comments make it an amusing experience which is always welcome! Delivery was prompt too. Would strongly recommend.”

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Posted 8 years ago

“Fast shipping. Beautiful packaging. Awesome customer service.”

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Posted 8 years ago

“Great delivery time , very happy with purchase and As for Firebox sending a lovely surprise in the box was great ,really made my day. Can't fault the service I received and would not hesitate to use recommend Firebox.”

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Posted 8 years ago

“My daughter was the envy of her Facebook friends, who were enchanted by the mere thought of Unicorn Tears gin. The geisha bento box was also suitably on trend! Thank you too, Firebox, for the very prompt delivery which saved me from being branded a 'bad mother' yet again for leaving my order to the last minute!”

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Posted 8 years ago

“Their service both before and after (the latter is the most impressive) they take your hard earned cash is always ABSOLUTELY FANTASTIC! Oh and if there was an Excellent option above i'd have ticked it.”

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Posted 8 years ago

“In the years I've been dealing with firebox I've never had a single issue they are a very professional company run by folks who obviously enjoy what they do”

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Posted 8 years ago

“Not only are Firebox an incredible source of amazing gift ideas, but they have possible the greatest customer service I have ever encountered. They are so funny, sassy, generous and fun.”

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Posted 8 years ago

“Brilliant website, easy to access, can find anything you need (and more!) highly recommend to everyone. Great personal touch to emails they send!”

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Posted 8 years ago

“Love the website, very quirky, fun and always a great experience.”

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Posted 8 years ago

“Excellent experience. Very efficient service and the products very much lived up to our expectations.”

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Posted 8 years ago

“Crispin loved the Gift !”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,596 reviews