Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service and products are just as described!! Great service!”

Helpful Report

Posted 4 years ago

Hey Lyn, Thank you for taking the time to review us and provide feedback on your #giftgasm! Merry Christmas, Firebox

Posted 4 years ago

“As always Firebox have delivered excellent goods speedily and efficently”

Helpful Report

Posted 4 years ago

Hey Georgina, Thank you for taking the time to give us a fantastic review and fabulous rating! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“its a gift b+for my boyfriend but its not christmas yet... the shipping was really fast tho and the haribos really made my day”

Helpful Report

Posted 4 years ago

Hey Sonja, Thank you for taking the time to give us a fantastic review and fabulous rating. We’re glad we made your day and that thanks to us, your boyfriend is getting the #giftgasm he rightly deserves. You win best girlfriend award! See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“Excellent service Fast delivery Well packaged”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to give us a fantastic review and fabulous rating! We’re glad we keep making you proud. YOU are excellent. Merry Christmas, Firebox🎄

Posted 4 years ago

“Great service as always 👌”

Helpful Report

Posted 4 years ago

Our dearest Anon, Thank you for taking the time to give us a smashing review and fabulous rating! You're pretty damn great too. You do shop Firebox after all! #Giftgasms all around!! Merry Christmas, Firebox🎄

Posted 4 years ago

“Fabulous fabulous fabulous - great gifts great prices great service never go without Firebox specials especially at Xmas.”

Helpful Report

Posted 4 years ago

Patricia, Patricia, Patricia Thank you for taking the time to give us a wonderful review and fantastic rating! We’re glad we keep making you proud and help with the #giftgasms during the festive season. See you back soon! We wish you a very merry Christmas, Firebox🎄

Posted 4 years ago

“Products were as expected”

Helpful Report

Posted 4 years ago

“Love Firebox, fab product”

Helpful Report

Posted 4 years ago

Love you, fab customer. Thanks for taking the time to review and rate us. You're an angel. Eternally grateful, Firebox

Posted 4 years ago

“Excellent service, very happy with item purchased 😊”

Helpful Report

Posted 4 years ago

Hey hey hey! Thank you for taking the time to give us a fantastic review and a fabulous rating! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“Took forever to get product. Product was very cheap not worth it!”

Helpful Report

Posted 4 years ago

“Delivered very quickly and wrapped as requested - Haribo was a fun suprise. On a previous delivery when there were some issues they were sorted out very promptly by friendly staff! Thanks Firebox!”

Helpful Report

Posted 4 years ago

Hi! Thank you for taking the time to give us a fantastic review and a fabulous rating! YOU'RE A STAR! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“Despite the price being a little on the expensive side, Firebox provide a wonderful delivery service - packages arrive in time, sometimes before the expected delivery date and the products themselves are always up to standards. I use Firebox every christmas because of the large variety of unique and fun gifts!”

Helpful Report

Posted 4 years ago

Amber! Thank you so much for taking the time to provide feedback on your Firebox experience and give us such a smashing rating. Five-stars wohooo! We’re glad we keep making you proud. See you back soon! We wish you a very merry Christmas, Firebox🎄

Posted 4 years ago

“really quick service, easy to make payments and find what you need”

Helpful Report

Posted 4 years ago

Hey Genevieve (beautiful name!) Thank you for taking the time to give us such a lovely review. You're the best! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“Great customer service, items arrived quickly in perfect condition. Would recommend.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to give us a great review and a fabulous rating! You're fantastic! We’re glad we keep making you proud. See you back soon! Merry Christmas, Firebox🎄

Posted 4 years ago

“Great shop, unique items and sometimes good prices but the delivery cost is a bit annoying. I search for the products elsewhere before purchasing from firebox because of the delivery charge entirely.”

Helpful Report

Posted 4 years ago

Hollie, Thank you so much for taking the time to review us and give us some really valuable feedback. Your experience and opinion are very valuable to us and shape who we are and who we become. You'd be pleased to know we will be reviewing the delivery options and costs and will do our best to improve this so that next time, there is no need for you to look elsewhere. You're the best. We wish you and your loved ones a very merry Christmas, Firebox🎄

Posted 4 years ago

“Love firebox for their quirky, unusual & sometimes very unnecessary gifts! Always arrived quickly, well packaged & always love the sweeties!”

Helpful Report

Posted 4 years ago

Hey Sharon, Thank you for taking the time to review us and give us feedback about your experience. Glad you enjoyed the haribos! See you next time! Merry Christmas, Firebox

Posted 4 years ago

“The lamp arrived unscathed and my niece loves it! Thank God that creepy clown didn’t arrive the moment the plugged it in.”

Helpful Report

Posted 4 years ago

Hey Krishna, Thank you for taking the time to review us and give us a fantastic rating! We're delighted that your Pennywise Balloon Lamp floated to you safely without Pennywise himself!🎈 We wish you a very merry Christmas, Firebox🎄

Posted 4 years ago

“How can you not adore a company that sells the funkiest sh*t in town! And not only that but when you get your delivery, which is always very speedy, it’s always got a little bag of Harribo’s, only the best sweets ever!!! Firebox you’re are my dream date always and forever”

Helpful Report

Posted 4 years ago

Hey Amie, Thanks for taking time out of your day to reviews us and share with us your thoughts and Firebox shopping experience. You're a good noodle! We adore YOU. Always and forever, Firebox

Posted 4 years ago

“As described”

Helpful Report

Posted 4 years ago

Hey, Thanks for taking the time to review and rate us! Next time, we're going to aim for better than described, maybe we'll get six stars!🤯 We wish you a very merry Christmas, Firebox

Posted 4 years ago

“Product said ‘one size’ which I assumed would be fairly large, they’re not, so I had to buy a replacement gift however the quality is nice and they’re cute”

Helpful Report

Posted 4 years ago

Hey! Thanks for taking the time to review us and feedback on your order. Sorry it didn't quite fit 😱 You're cute too. Merry Christmas, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews