Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is an excellent company to purchase those hard to find items of joy! I live in the US. Firebox provided me better service and faster shipping than most of the big name companies in the US. Thank you Firebox”

Helpful Report

Posted 5 years ago

“Sticks to cel but not to car !!! Or anything!”

Helpful Report

Posted 5 years ago

“I purchased an egg-cup dinasaur and the little recipient was very pleased with his gift. It came in a lovely box and was well made. It enabled me to give a nice gift to a child knowing he would love it!”

Helpful Report

Posted 5 years ago

“This is a great place for fun finds! I was expecting a longer wait, as I am in the US, but it came quickly and was packaged well against damage. My husband thought it was fun, and he has plans to celebrate his 40th birthday in fabulous Disco style. Thanks, Firebox!”

Helpful Report

Posted 5 years ago

“Fast shipping and excellent service. Best and funniest Christmas gifts ever. My friends loved the Penis Slippers. Huge laughs.”

Firebox 5 star review on 30th December 2019

Helpful Report

Posted 5 years ago

“Easy to use fast and efficient service”

Helpful Report

Posted 5 years ago

“Quick delivery delivered when they said.”

Helpful Report

Posted 5 years ago

“Easy to use website, quick delivery”

Helpful Report

Posted 5 years ago

“Fast delivery and fun item. Bought the mini record player. Well worth it for the fun and novelty”

Helpful Report

Posted 5 years ago

“Always fun opening the mystery boxes. However disappointed that after buying two Disney boxes the contents were both the same ! Thanks”

Helpful Report

Posted 5 years ago

“Bought a surprise dragon egg as birthday present. My 8 year old loved it.”

Helpful Report

Posted 5 years ago

“Such an amazing website for gifts for the whole family ! A great selection of different things as well 😁”

Helpful Report

Posted 5 years ago

“Purchased the vibrating sloth. He was cute but the vibration feature was poor”

Helpful Report

Posted 5 years ago

“I bought the throw throw burrito game for a friend of mine (we call each other Taco and Burrito) so you can imagine this was the perfect present. It came promptly and looked like a high quality product. My friend was over the moon with it and sent me pictures of her playing it and now is pestering me to play it together with her. So overall, I made someone very very happy, with your help. Thank you Firebox :)”

Helpful Report

Posted 5 years ago

“Quick delivery, well packaged and lovely items.”

Helpful Report

Posted 5 years ago

“Customer service is awesome. I wasn't around to pick up my package. Long story short, it got returned to firebox (I live in Canada) and they were able to ship it back to me with zero issues what so ever. I got a custom pillow and the pictures on them are perfect! Also got a gadget mystery box, and it was fun watching watching my dude open it and see what was inside on Christmas morning. Such a great website.”

Helpful Report

Posted 5 years ago

“Fantastic, bought from a few times, great for gifts that are different”

Helpful Report

Posted 5 years ago

“Was a few weeks before shipped but OMG were these chocolate bombs worth the wait. Xmas present for my daughter and she loves them. Bit pricey but as a treat, worth every penny.”

Helpful Report

Posted 5 years ago

“Excellent service. One of my items was damaged and the customer care team sorted it promptly. I will use them again.”

Helpful Report

Posted 5 years ago

“Firebox rock. They always have. XxX”

Helpful Report

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews