Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the grip strip and it did not stick to anything. The company was very responsive and refunded me quickly. They also offered to send a replacement but I declined.”

Helpful Report

Posted 5 years ago

Hey there Ellen, Thank you so much for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We were delighted to help out with the issued you encountered. Don't hesitate to reach out should you need any assistance next time. We look forward to your return to our virtual shelves 😊

Posted 5 years ago

“Good bathbomb, but the mystery jewelry don't worth the price.”

Helpful Report

Posted 5 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. As stated on the product page at the time of purchase, each bath bomb contains a random piece of jewellery that is valued between £10 and £2000. We hope to make it up to you next time. Regards, Firebox

Posted 5 years ago

“Great item, but took awhile to receive it.”

Helpful Report

Posted 5 years ago

Hey Kimberly, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see it was placed using International Airmail Untracked, which can take up to 14 working days to arrive - this is stated at the checkout. We're delighted however, that you received it safe and sound after such a long and treacherous journey through multiple lands. Should you need any assistance, don't hesitate to contact us on info@firebox.com. We are always happy to help.

Posted 5 years ago

“Great product, but the delivery time was very disappointing. :(”

Helpful Report

Posted 5 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us, we appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the courier was behind schedule and you were refunded for the postage, given that you did not receive the delivery service you paid for. Very sorry for the inconvenience this may have caused,. Regards, Firebox

Posted 5 years ago

“I love the brand and consistently mention it to friends. I was therefore disappointed when I recently ordered a mug for next day delivery (with hours to spare to ensure next day delivery) and it didn’t turn up in time.”

Helpful Report

Posted 5 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see it was placed Feb 11th at 16:23. Unfortunately our next-day cut off is 3PM, meaning that your order could have never arrived the following day. As advertised on the checkout, the parcel was dispatched Feb 12th with delivery Feb 13th. The geo-tracking supports this. Should you wish to discuss this, feel free to contact us on info@firebox.com. We'd be delighted to help in any way we can. Regards, Firebox

Posted 5 years ago

“Hi guys, I am a big fan of your brand - love the products on offer and love your overall tone. The two gifts I recently purchased were also perfect once received. The reason I have marked you down is that I paid for next day delivery, but the gifts arrived two days later. At the time I spoke with your Twitter customer service team and they were very helpful! Overall - I would still use the site, but might go for longer delivery times!”

Helpful Report

Posted 5 years ago

Hey Doug, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry that your parcel was delayed. This is a very rare occurrence and we are very sorry for the mishap. However, we are glad we could help and make it up to you. We look forward to seeing you back to browsing our virtual shelves for more awesome goodies! Kindest regards, Firebox

Posted 5 years ago

“service good but a little disappointed with the selection of goods in my box :(”

Helpful Report

Posted 5 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately there is a certain risk element when purchasing mystery boxes as the contents are unknown. We hope to make it up to you next time!

Posted 5 years ago

“I'm only putting down accepatable because the product is a really good idea and the recipient loved it. However I would advise going forward if there are any shipping issues/delays, Firefox should notify the customer ASAP and not wait for them to chase it up.”

Helpful Report

Posted 5 years ago

Hey Olamide, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We are very sorry for the slight delivery delay you experienced with your order. We can see you were refunded for the postage, rightly so! Thank you so much for the feedback. We hope to make it up to you next time. Regards, Firebox

Posted 5 years ago

“The product I ordered is not very good. It is nowhere near as clear as the picture on the box (I bought the phone projector in black).”

Helpful Report

Posted 5 years ago

“Love firebox and bought quite a bit of stuff from them. However really disappointed as the power lead broke after a few uses and really struggling to find a replacement”

Helpful Report

Posted 5 years ago

“Item I ordered must have been pictures with an extremely small adult as when it arrived it was no where near the size I expected, feel like it was false advertising, regardless my friend I bought it for was over the moon with it. There was also no communication regarding item Being back in stock for my pre order, it arrived before I had any news from yourselves , caused a lot of stress as the money had already been taken from my account as soon as I pre- ordered 7 weeks prior”

Helpful Report

Posted 5 years ago

“Ordered a package early Dec, hadnt arrived even though tracking shows it had been delivered, was asked if i wanted a refund or package to be resent, waited over a month but replacement package has arrived”

Helpful Report

Posted 5 years ago

Hey there Steven, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you directly via e-mail on Feb 4th and you informed us your replacement order arrived successfully. You were refunded the delivery charge as goodwill gesture for the inconvenience. Should you need anything else, don't hesitate to get in touch with us. Kind regards, Firebox

Posted 5 years ago

“I usually love firebox but my last order was promised to be delivered before Christmas and it wasn’t. Firebox did refund my delivery but they weren’t that helpful, considering they promised my present would arrive before Christmas and it was useless after that. I understand Christmas is busy but it also took them a long time to reply despite me trying WhatsApp, commenting on Instagram emailing. As I said, I usually love firebox but i was really disappointed this time around.”

Helpful Report

Posted 5 years ago

Hey friend, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We hope we can make it up to you next time. Firebox

Posted 5 years ago

“The item was as expected, however I ordered it at the beginning of December for a Christmas present. Thought I had ordered early enough for delivery before Christmas yet the item arrived a week after. Obviously didn’t have a present for my partner at Christmas as a result and won’t be ordering any presents from here again as delivery to Norway is too unpredictable.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the chosen delivery method was International Airmail Untracked which unfortunately can take up to 20 working days if there are any delays or hold ups at customs. We are so sorry about this and have refunded your postage. You should see this reflected in your bank account within a few working days. Should you need anything else, don't hesitate to get in touch with us. Regards, Firebox

Posted 5 years ago

“Delivery was long and a little painful. It was a Christmas rush and the customer service was acceptable.”

Helpful Report

Posted 5 years ago

Tristan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're very sorry that your International Untracked Airmail delivery took a little longer the usual, sometimes these can be held up during customs and we do not know what's going on due to the untracked nature of this shipping method 😟 However, we're glad it finally arrived safe and sound. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 5 years ago

“The grip strip I received did not work out for me. However, Firebox's customer service is great. They are very communicative and always willing to help.”

Helpful Report

Posted 5 years ago

“Purchased a desk top wackey wavey inflatable tube man and the motor didn't work on the item. Returning a $15 or so item overseas didn't seem worth dealing with. This was my first time ordering from firebox and the item was not functional. So... I'm not giving a negative review because of the lack of effort on my part to return the item but this being my first experience has caused me not to think about buying anything else from Firebox.”

Helpful Report

Posted 5 years ago

“Love the variety of items yourself and how unique and quirky they are. Delivery is always quick and arrives in great condition. Only problem I had recently is I bought a friends heat huggable turkey then a few days after it arrived I was told it wasn't heat proof (I am so lucky I didn't use it as soon as it arrived). However I was offered £10 to spend on something else .”

Helpful Report

Posted 5 years ago

“This years secret Santa (we ordered two) was not as good as previous years. Bit disappointed with them and one had a penis pen top which was not suitable with youngsters around.”

Helpful Report

Posted 5 years ago

“Purchased the vibrating sloth. He was cute but the vibration feature was poor”

Helpful Report

Posted 5 years ago

Firebox is rated 4.4 based on 4,720 reviews