Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product & value and service”

Helpful Report

Posted 2 months ago

“Did not work and pieces broken on it”

Helpful Report

Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!

Posted 1 month ago

“Way too slow.”

Helpful Report

Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.

Posted 1 month ago

“Everything great”

Helpful Report

Posted 2 months ago

“After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.”

Helpful Report

Posted 2 months ago

Posted 1 month ago

“All good,”

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Posted 2 months ago

“Fab products & prompt delivery”

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Posted 2 months ago

“Quick and efficient service. Especially at such a busy time of year”

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Posted 2 months ago

“Items delivered quickly. The llama hand warmer is very cute and pooping 💩 elves are brilliant”

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Posted 2 months ago

“Dachshund Hot Water Bottle ordered as a gift, but looks and feels lovely. Well packaged and delivered on time.”

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Posted 2 months ago

“I absolutely love my Two Faced Mushion!! It is a Christmas present for my cousin and his husband, they will find it hilarious. Thank you!”

Helpful Report

Posted 2 months ago

“Really pleased with service. Item received within delivery time, packaged perfectly. Would definitely shop here again.”

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Posted 2 months ago

“Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.”

Helpful Report

Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.

Posted 1 month ago

“Quick delivery. Very amusing item . Very pleased thank you”

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Posted 2 months ago

“All fabulous”

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Posted 2 months ago

“Brilliant shop, great products and fast service.”

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Posted 2 months ago

“Great selection of products and very quick delivery”

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Posted 2 months ago

“Brilliant service and very quick delivery”

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Posted 2 months ago

“Excellent, really pleased with my package and delivery.”

Helpful Report

Posted 2 months ago

“Delivery slow. Air freshener smelt bad. Upside down glass hilarious. Good VFM .”

Helpful Report

Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. If there are any defects on the product please reach out so we can help with a replacement or return. Looking forward to hearing back from you!

Posted 1 month ago

Firebox is rated 4.4 based on 4,715 reviews