Login
Start Free Trial Are you a business?? Click Here

Firebox Reviews

4.4 Rating 4,715 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,715 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Excellent product & value and service
Helpful Report
Posted 2 months ago
Did not work and pieces broken on it
Helpful Report
Posted 2 months ago
Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!
Posted 1 month ago
Way too slow.
Helpful Report
Posted 2 months ago
Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.
Posted 1 month ago
Everything great
Helpful Report
Posted 2 months ago
After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.
Helpful Report
Posted 2 months ago
Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.
Posted 1 month ago
All good,
Helpful Report
Posted 2 months ago
Fab products & prompt delivery
Helpful Report
Posted 2 months ago
Quick and efficient service. Especially at such a busy time of year
Helpful Report
Posted 2 months ago
Items delivered quickly. The llama hand warmer is very cute and pooping 💩 elves are brilliant
Helpful Report
Posted 2 months ago
Dachshund Hot Water Bottle ordered as a gift, but looks and feels lovely. Well packaged and delivered on time.
Helpful Report
Posted 2 months ago
I absolutely love my Two Faced Mushion!! It is a Christmas present for my cousin and his husband, they will find it hilarious. Thank you!
Helpful Report
Posted 2 months ago
Really pleased with service. Item received within delivery time, packaged perfectly. Would definitely shop here again.
Helpful Report
Posted 2 months ago
Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.
Helpful Report
Posted 2 months ago
Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.
Posted 1 month ago
Quick delivery. Very amusing item . Very pleased thank you
Helpful Report
Posted 2 months ago
All fabulous
Helpful Report
Posted 2 months ago
Brilliant shop, great products and fast service.
Helpful Report
Posted 2 months ago
Great selection of products and very quick delivery
Helpful Report
Posted 2 months ago
Brilliant service and very quick delivery
Helpful Report
Posted 2 months ago
Excellent, really pleased with my package and delivery.
Helpful Report
Posted 2 months ago
Delivery slow. Air freshener smelt bad. Upside down glass hilarious. Good VFM .
Helpful Report
Posted 2 months ago
Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. If there are any defects on the product please reach out so we can help with a replacement or return. Looking forward to hearing back from you!
Posted 1 month ago
Firebox is rated 4.4 based on 4,715 reviews