Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the pet picture. Saw it advertised on National Pet day a few weeks ago. Wasn’t sure what too expect… but Omg uploaded my pic, customised it and it arrived 2days later and absolutely love it 🐾 she’s had lots of compliments 😻 So happy with it!!”

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Posted 7 months ago

“We experienced a problem with a night light that we'd bought for our daughter. I have to admit that I did feel a bit hopeless when I contacted the customer service department as I just assumed that they'd tell me there was nothing they could do and just move me swiftly along. I was so wrong, I spoke to a lovely guy called Cameron who spoke to me like a real person and bent over backwards to sort our problem. Honestly he could not have done more, I was kept well informed, sent a replacement and received a follow up email to make sure everything was okay. Thank you so much for restoring my faith in companies who actually care about their customers! #givecameronaraise”

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Posted 7 months ago

“Ordered the Personalised Cinema Poster for my husband on our first anniversary. It was so easy to upload the photo and edit the text. The poster was delivered within three days of ordering, and tracking was really easy. The poster was exactly as it looked on the website, absolutely perfect and my husband loved it. Excellent experience all round, would 100% recommend.”

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Posted 7 months ago

“Really great product and speedy delivery. Customers service was brilliant too. Esp shout out to Cameron who sorted out a printing issue. Deffo recommend.”

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Posted 7 months ago

“Well I was all ready for the prank and my dad disabled the card , was slightly disappointed that it wasn’t what I expected”

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Posted 7 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there's any other way we can help. Looking forward to hearing back from you!

Posted 7 months ago

“Great, And very speedy...”

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Posted 8 months ago

“Ordered personalised Prosecco for my mum for Mother’s Day got it delivered to her house arrived before Firefox said and Mum was over the moon with her present, all-round brilliant”

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Posted 8 months ago

“Love the naked ramblers, great fun small gift fast delivery”

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Posted 8 months ago

“Great product at a fantastic price !”

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Posted 8 months ago

“Quality of the personalised clothing was great !”

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Posted 8 months ago

“dont shop here!Horrible customer service! i never received my order or refund!!!”

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Posted 9 months ago

Hi there! We appreciate you sharing your experience here! As we've shared previously, our team noticed your order was purchased on our UK store. Because duties and shipping varies per country, we offer multiple stores so you will need to purchase on our International Store. Please know we still want to be a part of your home so you're welcome to repurchase whenever you want through our International Store (https://firebox.com/intl/?___store=fireboxintl&___from_store=fireboxcom). On your cancelled order, we've already refunded it, so please confirm via email if there are any further issues here.

Posted 8 months ago

“Lovely product for a valentines gift! Super fast delivery and such a fantastic company to buy from! Absolutely love FireBox!!”

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Posted 9 months ago

“Ordered the Netflix photo and frame. Really happy with the result. Delivery was great and well packaged. I would recommend Firebox and I'd happily order from them again.”

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Posted 9 months ago

“Delivery was quick and no hassle, the product (Puzzle box) Great fun”

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Posted 9 months ago

“Great product makes me smile when I have my cuppa 😄”

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Posted 9 months ago

“Personalised gift never arrived and was delivered to the wrong address by Yodel. Firebox website was hard to navigate to get help and, when I did submit the concern about the missing parcel, Firebox customer service was slow & their email told me to look more carefully around my property(!) and they unhelpfully sent me the photo Yodel had taken - which showed my parcel at someone else’s front door! Really unhelpful customer support, very disappointed and wasted so much time trying to enlist help from Firebox and Yodel to track down my order. I won’t be placing an order again.”

Helpful Report

Posted 9 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! I also appreciate the patience as we worked to find your missing order. During this, we always cover our bases to ensure the package wasn't delivered to someone else. This means we ask for the property to be checked, share Yodel's delivery photo, ask a neighbor if they safeguarded it, confirming the delivery address, etc. We do this to ensure the package is confirmed lost and the original address is correct before sending a replacement. In the end, we're happy to hear it was later delivered by a good Samaritan who had accidentally received the order. We hope you enjoy your order and look forward to another chance at being a part of your home!

Posted 9 months ago

“Great prices, always delivered quickly”

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Posted 9 months ago

“Have always found Firebox interesting and have used a few times now, ordering and communication have always been hassle free, not always the cheapest but quality makes up for it, fully recommend.”

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Posted 9 months ago

“Bought as a gift. Èxcellent price fairly quick delivery. Very happy customer”

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Posted 9 months ago

“Parcel ordered for black friday never arrived. Courier sent proof 'Delivered through Letterbox' - item is shown in someone's window, not mine. Courier advise reaching out to firebox. Have reached out twice in the last month and have had no reply. Have purchased many times from Firebox, first time dealing with customer service (or lack of). Have lost all faith in Firebox”

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Posted 10 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're sorry to hear about the problems with this delivery! We've reached out to you directly to help and are looking forward to hearing back from you!

Posted 7 months ago

Firebox is rated 4.4 based on 4,593 reviews